Is Okta Verify not working / having issues for you?

APP NAME
Okta Verify
VERSION
9.7.3
APP WORKING?

Recently reported problems with Okta Verify within the last 24 hours

Not Working12%
Login Issue98%
Loading Problem75%
Installation Issue18%

Okta Verify App Status (March 2024)

If you're experiencing difficulties with the Okta Verify app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name Okta Verify
App Category Business
Developer Okta, Inc.
Relase Date 06 January 2012, Friday
Last Update 04 January 2024, Thursday
Compatibility IOS 16.0 or later

Common Okta Verify App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Okta Verify app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Okta Verify app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Okta Verify login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Okta Verify server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Okta Verify app installation issues

There seems to be some issues with the installation of the Okta Verify app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Okta Verify app is not updating properly in my phone

In order to ensure that you are able to update the Okta Verify app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Okta Verify

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Okta Verify app notifications are not working properly

If you are not receiving notifications for the Okta Verify app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Okta Verify" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Please wait! Okta Verify app comments loading...

I have a problem with Okta Verify!

Are you experiencing issues with the Okta Verify app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Okta Verify Developer Updates

Version 9.7.3 04 January 2024

* This release contains internal improvements and fixes..

Version 9.4.0 02 November 2023

Starting with this release, iOS 15 is no longer supported. * Other internal fixes..

Version 9.1.1 17 August 2023

This version includes internal improvements and fixes..

Version 8.2.1 15 June 2023

* Apple Watch authentication with number challenge and one-time codes is no longer supported. Use a phone or tablet for these sign-in flows. You can still respond to push notifications on your Apple Watch by tapping Yes or No. * Other internal fixes..

Version 7.15.0 16 March 2023

* During Okta Verify enrollment using a QR code some customers received the message "Something went wrong. Invalid enrollment data." * Other internal fixes..

Version 7.12.0 18 January 2023

This version includes improvements and fixes: * Starting with this release, iOS 14 is no longer supported. * Other internal fixes..

Version 7.10.2 28 November 2022

This version includes improvements and fixes: * You can now access the Device health page from the Okta Verify main page. A badge on the icon indicates if device health remediation is required. * Other internal fixes..

Version 7.9.0 06 October 2022

This version includes several internal improvements and fixes..

Version 7.7.1 09 August 2022

This version includes several internal improvements and fixes..

Version 7.5.0 23 June 2022

This version includes various internal improvements and fixes..

Version 7.3.1 18 April 2022

This version includes several internal improvements and fixes..

Version 7.1.0 14 February 2022

This version includes several internal improvements and fixes..

Version 6.10.1 17 November 2021

This version includes improvements and fixes: * The sign-in notification tips on the Settings page have been updated to reflect the user experience on iOS 15. * Some users didn't receive push notifications from Okta Verify. * In non-English versions of Okta Verify push notifications, the button label was truncated. * In non-English versions of Okta Verify, some content on the number matching screen wasn?t localized. * For some users who changed the OS language settings, Okta Verify didn?t launch at the first attempt after upgrading. * Other internal fixes..

Version 6.9.0 12 October 2021

This version contains enhancements and fixes: * Starting with this release iOS 15 is supported. * The Okta Verify sign-in notification tips have been updated to match the user experience on iOS 15. Open Okta Verify and go to Settings > Sign-In Notification Tips to learn how to approve Push notifications without opening the app on your device. * The verification code in Okta Verify was sometimes not refreshed after the device was locked. * Other internal fixes..

Version 6.7.1 18 August 2021

This version contains fixes and enhancements: * Users can now run Push Notification Diagnostics in Okta Verify to troubleshoot problems. The diagnostics tool checks device configurations and notification details and provides troubleshooting suggestions. * Other internal fixes..

Version 6.5.0 21 June 2021

* From the Settings menu, users can now select the Okta Verify display theme: light, dark, or system default. * Other internal fixes..

Version 6.3.0 22 March 2021

This version contains fixes and enhancements: * In non-English versions of Okta Verify, on the Enter Key page of the account setup wizard, some of the content wasn't localized. * Other internal fixes..

Version 6.2.0 08 February 2021

This version contains fixes and enhancements: * On the Enter Key page of the Okta Verify account setup wizard, the Add Account button label wasn’t translated. * On the Enter Key page of the Okta Verify account setup wizard, users weren’t notified if the passcode they entered wasn’t valid. * The sign-in notification tips for end users were missing from the Okta Verify Settings page. * Other internal improvements..

Version 6.0.5 15 December 2020

This version contains fixes and enhancements: * The new user interface simplifies your device enrollment and helps you manage your accounts. * Other internal improvements. * For some orgs that have set up custom domain URLs to display in Okta Verify accounts on iOS devices, a base Okta URL appeared instead, which may have caused confusion..

Version 6.0.4 29 November 2020

This version contains fixes and enhancements: * The new user interface simplifies your device enrollment and helps you manage your accounts. * Other internal improvements..

Version 5.9.0 26 October 2020

This version contains fixes and enhancements: - This release adds support for iOS 14. - In non-English versions of Okta Verify for iOS, the Diagnostics menu and the text on the Diagnostics page weren't localized. - Other internal improvements..

Version 5.8.0 28 September 2020

This version contains fixes and enhancements: - On devices with iOS 12, users couldn't see whether Detailed Logging was enabled because the toggle background was blank. - Other internal improvements..

Similar app Problems
βœ“ Okta Verify Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your okta verify app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.