Is Zoom Workplace not working / having issues for you?

APP NAME

Zoom Workplace

VERSION

7.0.3

APP WORKING?

Recently reported problems with Zoom Workplace within the last 24 hours
Common Zoom Workplace App Problems and Troubleshooting Steps
My Zoom Workplace app is not updating properly in my phone
I have a problem with Zoom Workplace!
Zoom Workplace Developer Updates

Recently reported problems with Zoom Workplace within the last 24 hours

Not Working48%

Loading Problem21%

Installation Issue21%

Zoom Workplace App Status (June 2026)

If you are having trouble with the Zoom Workplace app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name	Zoom Workplace
App Category	Business
Developer	Zoom Communications, Inc.
Relase Date	15 August 2012, Wednesday
Last Update	23 April 2026, Thursday
Compatibility	IOS 15.0 or later

Common Zoom Workplace App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
If the app still does not work, you can try installing older versions of the app.

Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.

My Zoom Workplace app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

The Zoom Workplace app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Zoom Workplace login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

Check if the Zoom Workplace server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
Verify that your wifi or mobile data connection is working properly.
Ensure that you are using the correct login credentials. Double check the details you are entering.
If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
If you see error message, check if your account has been banned or deactivated.

I have Zoom Workplace app installation issues

There seems to be some issues with the installation of the Zoom Workplace app. To resolve this, please follow these steps:

Ensure that your wifi or internet connection is stable.
Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.

My Zoom Workplace app is not updating properly in my phone

In order to ensure that you are able to update the Zoom Workplace app, please take the following steps:

Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Zoom Workplace

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

Verify that the volume on your phone is not turned down or muted.
Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
Make sure that your phone has enough storage space to download the videos.
Check if the app is compatible with your operating system version.
Check that your phone is not running on low-power mode.

Zoom Workplace app notifications are not working properly

If you are not receiving notifications for the Zoom Workplace app, you can check the app's notification settings by following these steps:

Go to the "Apps" section on your device. Locate the "Zoom Workplace" app.
Check the notification settings to see if they are enabled. If they are not, please enable them.
If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.

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I have a problem with Zoom Workplace!

Are you experiencing issues with the Zoom Workplace app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Zoom Workplace Developer Updates

Version 7.0.3 23 April 2026

Bug fixes and improvements.

Version 6.7.5 10 February 2026

Bug fixes and improvements.

Version 6.7.1 17 December 2025

Bug fixes and improvements.

Version 6.6.0 15 September 2025

General features:
-End of support for iOS 13 and iOS 14
-Enhancements to presence management with reset capability
Meetings features:
-Voice Recorder with AI Companion: Support smart name tags for speaker identification in voice recordings
-Simplified meeting transfer from Zoom Workplace mobile app to Zoom Rooms
-Enhancement to voice recording speaker identification
Team Chat features:
-Remove Zoom Phone call notifications from one-on-one chats
-Redesigned group direct message icon on mobile app
-Notify post-meeting cards only when valuable
-Notify hosts when summary or recording is successfully shared
-New channel meeting card user interface
-Enhancement to shared space ownership transfer
-Continuous meeting chat support for PMI meetings
-Enhancements to meeting agenda sharing in continuous meeting chat
Phone features:
-SMS admin controls for inbound attachments, group messaging, and character limits
-Privacy controls and audio prompts enhancement for Zoom Phone AI Companion
-Create Zoom Docs with AI-generated call summaries
-Call queue management on mobile devices
Resolved issues:
-Minor bug fixes
-Security enhancements.

Version 6.5.8 06 August 2025

-Minor bug fixes.

Version 6.4.10 20 May 2025

Meetings features:
-Ability to choose the meeting waiting room default screen
Team Chat features:
-Streamlined user enablement for chat summary feature
-Reduce UI obstruction from floating buttons
-Improved Team Chat Compose experience in the mobile app
-Improved message translation in Team Chat
-Expanded Team Chat character limit to 16,000
-Enhancements to meeting asset sharing in channel meeting cards
-Add optional message to contact requests
Phone features:
-Enhancements to SMS messaging with API support
-Enhancements to Mitel PSI client call forwarding settings
Contact Center features:
-Default language for video engagements
Resolved issues:
-Security enhancements
-Resolved an issue where the Zoom mobile app reminder incorrectly indicated that a meeting had started when it was still one hour away
-Resolved an issue that caused a significant delay when launching the Zoom app from the browser to join a meeting
-Resolved an issue where Simulive webinars showed a blank video for participants while audio continued to play
-Resolved an issue where Cloud Contacts were not visible in the Zoom iPhone app on iOS 17 and 18, despite appearing correctly on desktop
-Resolved an issue where the auto-call feature only worked once per meeting and failed to trigger again after the meeting time was modified.

Version 6.4.0 19 March 2025

MDM features:
-Use preferred language when translating messages - PreferredLanguage
-Set keywords for triggering message notification - ReceiveNotificationsByKeyword
-Configure where to start when viewing unread messages UnreadViewOrder
-Option to keep unread messages at the top - KeepUnreadMessagesOnTop
-Show number of unread channel messages - ShowUnreadCountForChannel
-Show number of unread meetings chats - ShowUnreadCountForMeetingChat
-Message notification preference for Team Chat - MessageNotificationPreference
Meeting features:
-Suppress meeting prompts when sharing or viewing contents
-Enhancement to in-meeting chat visibility for external participants
Team Chat features:
-Restrict file downloads on desktop and mobile apps
-Mass deployment controls for Team Chat settings in mobile apps
-Improved app experience for external users in meetings
-Enhancements to message forwarding with improved retry and translation capabilities
-Enhancements to interactive card support
-Enhancements to hyperlink security in chat messages
-Enhancements to group chat creation
-Enhancements to global search with direct message link copying
-Enhancements to badge notifications in channels and shared spaces
Phone features:
-Zoom Phone call switching between Zoom Workplace desktop and mobile apps
-Use CallKit always for incoming call notifications
-Introducing Zoom Fax
-Generally available multi-party call conferencing
-Changes to outbound caller ID visibility with 50-ID limit
-Call queue and shared line ringtone consistency across routing methods
Contact Center features:
-Video kiosk orientation support for portrait devices
-Catalan language support for Zoom Contact Center
Resolved issues:
-Minor bug fixes
-Resolved an issue where personal and cloud contacts did not appear in the attendee search results
-Resolved an issue where, during interpretation with the original audio not muted, the original audio returns to 100% too quickly when the interpreter stops speaking
-Resolved an issue where users could not view an ongoing screen share when joining a meeting
-Resolved an issue where the call history did not display contact names
-Resolved an issue where GIFs stored locally on end-user devices were not cleaning up properly, leading to excessive storage use
-Resolved an issue where the SMS compose icon was greyed out, preventing users from composing new texts
-Resolved an issue where calls were dropping frequently for users.

Version 6.3.5 07 January 2025

Phone Features:
-Expanded channel naming capabilities for Zoom Push to Talk
Resolved Issues:
-Resolved an issue in the Outlook plugin where users encountered Error 5026 when scheduling or managing meetings
-Resolved an issue preventing users from viewing scheduled events on the calendar.

Version 6.2.5 23 October 2024

General Features:
-AV1 video codec for Enterprise accounts
Meeting Features:
-Save meeting join preference for paired Zoom Rooms
-Improved mobile experience for pairing with Zoom Rooms while in a meeting
-Connect to devices option in the in-meeting menu after pairing
Team Chat Features:
-Send message to multiple chats or channels at the same time
-Ability to disable Advanced Chat Encryption (ACE) for existing and new chats and channels
Phone Features:
-Improved voicemail notification email experience with deep linking
-Improved outbound caller ID selection and display
-Improved filtering and management for call history and voicemail
Resolved Issues:
-Minor bug fixes
-Resolved an issue where the Zoom Workplace app on iOS navigated to the More page instead of opening a third-party app when a user pressed on a deep link.

Version 6.1.10 21 August 2024

Meeting/Webinar Features:
-Meetings and Webinars capacity alert and live streaming guidance for hosts
Team Chat Features:
-External labeling in Team Chat
-Streamline user experience with admin authorized apps in Team Chat
-Enhancements to trending GIFs display on mobile
-Pin Zoom Docs to Team Chat channel tabs
Phone Features:
-Enhancements to caching recordings and voicemails
-Enhancements to voicemail greeting management for common area phones
-Enhancements to initiating two leg server side calls for landlines
Zoom Clips Features:
-Search functionality for Zoom Clips transcripts
-Restricting comment functionality for guest users
Resolved Issues:
-Resolved an issue where some meetings shown on the mobile app didn't appear on Apple CarPlay
-Resolved an issue where the Zoom Workplace app did not properly display on an iPad Pro when using an external monitor
-Resolved an issue where a subset of users were unable to share files in a meeting from an iPad device, receiving a Screen sharing has failed to start error
-Resolved an issue where removed users were unable to rejoin a meeting even when the Allow removed participants to rejoin setting was enabled
-Resolved an issue for a subset of users where the join button was not appearing when a meeting was booked using Google Calendar resources
-Resolved an issue regarding inconsistencies in the Italian GUI localization
-Resolved an issue where the Japanese translation for Anonymous was incorrect in voicemail, call history, lines, call incoming window, calling window, and live transcription.

Version 6.0.12 03 June 2024

-Minor bug fixes.

Version 5.17.11 11 March 2024

New and Enhanced Features:
-Simplified AI Companion consent notifications for hosts
Resolved Issues:
-Minor bug fixes
-Resolved an issue regarding the first session of a recurring meeting not syncing properly from Outlook.

Version 5.17.2 08 January 2024

-Minor bug fixes.

Version 5.16.6 31 October 2023

Changes to Existing Features:
-Added Quick Recap section to Meeting Summary with AI Companion
Meeting Features:
-Expanded language support for AI Companion questions
Resolved Issues:
-Minor bug fixes
-Security enhancements.

Version 5.16.0 19 September 2023

Changes to Existing Features:
-User requests for enabling Team Chat Compose and Thread Summary
General Features:
-Max bandwidth for Zoom Mesh parent-devices 
Meeting features:
-In-meeting chat history without CMC 
Webinar Features:
-Support multiple URLs in Webinar Resources
Team Chat Features:
-Custom emojis 
-Scheduled messages 
-Drafted messages listed in Drafts tab 
-Team Chat Thread Summary with Zoom AI Companion 
-Enhancements to the Team Chat mobile experience
-Keep formatting when copying and pasting text in Team Chat 
Mail and Calendar Features:
-Support for the Important label
Resolved Issues:
-Minor bug fixes
-Security enhancements
-Resolved an issue with a rescheduled meeting creating a duplicate calendar event 
-Resolved an issue regarding connection issues with Zoom Phone Local Survivability module 
-Resolved an issue regarding specific missed calls not appearing in the Missed calls list 
-Resolved an issue regarding Group Call Pickup and some audio settings 
-Resolved an issue regarding fetching calendar event details 
-Resolved an issue with Zoom Mesh parent connections with child devices 
-Resolved an issue regarding an incorrect message displayed when a Basic user’s meeting is upgraded by a Zoom Room 
-Resolved an issue regarding blurry video when using the rear camera 
-Resolved an issue regarding raised-hands lowered by the host still appearing as raised for some users 
-Resolved an issue regarding the Offline presence status incorrectly being used 
-Resolved an issue regarding an incorrect accessibility voiceover for video status
-Resolved an issue regarding Zoom calls being dropped after placed on hold to answer a personal phone call.

Version 5.15.5 24 July 2023

Meeting/Webinar Features:
-AV1 video codec
Resolved Issues:
-Minor bug fixes
-Security enhancements
-Resolved an issue for a subset of users regarding the possibility of calls unexpectedly merging
-Resolved an issue regarding the 4294967295 error code encountered when scheduling meetings
-Resolved an issue with Zoom Phone calls still ringing when device is in silent mode.

Version 5.14.7 06 May 2023

-Security enhancements
-Minor bug fixes.

Version 5.14.0 22 March 2023

Changes to Existing Features:
-Removal of non-video panelists when sharing content
General Features:
-Out of Office presence status
-Additional MSI/PLIST/GPO/MDM options
Preset commercial or gov domain for sign-in - SetWebDomain
Meeting/Webinar Features:
-Raise hand enhancements
-Cloud recording support for sign language interpretation
-Mobile support for custom human avatars
Meeting Features:
-Show participant names in immersive view
-Screen sharing layouts for immersive view
-Connected Meeting Chat
Whiteboard Features:
-Zoom Whiteboard data encryption
Team Chat Features:
-Restrict/disable @all mentions in a channel
-Message translation
-Support for Team Chat message encryption with Customer Managed Key (CMK)
Phone Features:
-IP address access control
-Tap to hot desk into your IP phone
Resolved Issues:
-Minor bug fixes
-Security enhancements
-Resolved an issue regarding the host not being recognized in a meeting
-Resolved an issue regarding the recording disclaimer text not matching text set in the web for certain localizations
-Resolved an issue for a subset of users regarding failed auto-record to the cloud
-Resolved an issue regarding inconsistent push notifications
-Resolved an issue regarding sharing screen on an iPad
-Resolved an issue regarding inconsistent annotation behavior with Apple Pencil.

Version 5.13.5 17 January 2023

Changes to Existing Features:
-New meeting chat experience default setting
-Breakout Rooms 100 enabled for all accounts
Meeting/Webinar Features:
-Self enablement of automated captions
-Transfer Zoom App to local Zoom Room
Meeting Features:
-Additional enhanced formatting for in-meeting chat -Continuous meeting chat -Waiting room customization support for images 
Webinar Features:
-Webinar Resources 
Whiteboard Features:
-Editing whiteboards in mobile app 
Phone Features:
-Enhancement to location services 
-Enhancement to Caller ID 
Resolved Issues:
-Minor bug fixes
-Security enhancements
-Resolved an issue regarding an incorrect cloud recording error message
-Resolved an issue regarding scheduled meeting events being deleted when moved to a shared calendar
-Resolved an issue regarding shared line groups as a contact
-Resolved an issue regarding virtual backgrounds not loading when previously set
-Resolved an issue regarding the inconsistent behavior for monitor notification for calls
-Resolved an issue regarding the Zoom Room virtual controller
-Resolved an issue regarding web links not opening properly in the Zoom app
-Resolved an issue regarding signing-in on multiple devices
-Resolved an issue regarding users getting signed-out before they should be
-Resolved an issue regarding intermittent audio issue at the start of a call
-Resolved an issue regarding the use PMI for instant meetings option not remaining checked
-Resolved an issue regarding captions being automatically started when the devices joins a meeting
-Resolved an issue regarding intermittent failed incoming and outgoing Zoom Phone calls.

Version 5.12.8 18 November 2022

-Minor bug fixes
-Security enhancements.

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