Is Veo not working / having issues for you?


Recently reported problems with Veo within the last 24 hours

Not Working100%
Login Issue7%
Loading Problem91%
Installation Issue22%

Veo App Status (February 2024)

If you are having trouble with the Veo app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Veo
App Category Travel
Relase Date 21 October 2017, Saturday
Last Update 13 December 2023, Wednesday
Compatibility IOS 13.0 or later

Common Veo App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Veo app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Veo app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Veo login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Veo server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Veo app installation issues

There seems to be some issues with the installation of the Veo app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Veo app is not updating properly in my phone

In order to ensure that you are able to update the Veo app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Veo

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Veo app notifications are not working properly

If you are not receiving notifications for the Veo app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Veo" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with Veo!

Are you experiencing issues with the Veo app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Veo Developer Updates

Version 4.1.7 13 December 2023

Updates to include rewards (select markets only), for our VeoPlus members..

Version 4.1.0 26 October 2023

Bug fix for our age verification flows..

Version 4.0.9 17 August 2023

Bug fixes for VeoPlus memberships and additional bug fixes..

Version 4.0.3 28 June 2023

Minor bug fixes for payments..

Version 3.20.6 17 April 2023

Provides an error code for promo codes that have reached their limit, also an update to the license scan help prompt timing to 20 seconds..

Version 3.20.0 13 February 2023

This release includes an improved quiz experience for new riders, as well as other bug fixes and performance improvements..

Version 3.19.30 22 November 2022

Improved photo upload process when ending a ride, other bug fixes and improvements, updates to analytics, minor UI update for Trip Summary (to keep parity with Android)..

Version 3.19.24 17 October 2022

Bug fixes and performance improvements..

Version 3.19.12(2) 18 August 2022

Updates for ApplePay and credit card flows..

Version 3.19.3 08 June 2022

Bug fixes and performance improvements..

Version 3.18.3 18 April 2022

Bug fixes and performance improvements..

Version 3.16.0 12 January 2022

A minor update for one of our markets..

Version 3.15.0 13 December 2021

Updated localizations, including new support for Vietnamese, Tagalog, Somali, and Cantonese..

Version 3.11.4 06 September 2021

Small update to improve app performance and reduce battery usage during a ride..

Version 3.11.3 05 August 2021

β€’ New indicator on the map when the rules in your city change. Always check to ensure you're following the rules! This helps us keep services running, which keeps you riding! β€’ We've made the service boundaries easier to distinguish based on your feedback of our last update β€’ Sped up the payment process when starting a ride with low funds β€’Β Several bug fixes and UI improvements.

Version 3.11.0 16 June 2021

Lots of good stuff in this one! β€’ New onboarding experience for all you new riders out there β€’ Streamlined payment experience when starting a ride with a low balance β€’ Change and add payment methods directly from the deposit screen β€’ Use your camera to add a payment method quickly β€’ More reliable age verification for markets that require it β€’ New button on the map for reviewing your city’s rules and safety guidelines β€’ General UI improvements (more to come!).

Version 3.10.0 09 April 2021

Some color and font updates around the app, and of course some ~ fixes and improvements ~ Notable among them: Your trip summary and history will show the correct ride length again. Sorry for any confusion!.

Version 3.9.2 10 February 2021

Improve the cable unlocking experience for markets with cable locks..

Version 3.8.6 08 December 2020

β€’ Completely redesign the Help Center screens to be streamlined and searchable β€’ Improve the ride ending photo upload experience β€’ Improve ID card barcode detection for markets with age verification β€’ Various additional fixes and improvements.

Version 3.8.5 10 November 2020

β€’ Improved the reliability of UI while taking a ride β€’ Improved detection when things may be going wrong (less waiting for you) β€’ Improved end-ride photo upload for slower connections β€’ Automatic flash for the end-ride photo when it's dark out β€’ Various small fixes around the app.

Version 3.8.4 03 November 2020

Improved the reliability of age verification in cities that require it..

Version 3.8.2 21 September 2020

Just some minor improvements to ensure you have the most up to date information..

Similar app Problems
βœ“ Veo Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your veo app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.