Is Microsoft Authenticator not working / having issues for you?

APP NAME
Microsoft Authenticator
VERSION
6.8.3
APP WORKING?

Recently reported problems with Microsoft Authenticator within the last 24 hours

Not Working78%
Login Issue50%
Loading Problem95%
Installation Issue65%

Microsoft Authenticator App Status (March 2024)

If you're experiencing difficulties with the Microsoft Authenticator app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name Microsoft Authenticator
App Category Productivity
Developer Microsoft Corporation
Relase Date 30 May 2015, Saturday
Last Update 08 January 2024, Monday
Compatibility IOS 15.0 or later

Common Microsoft Authenticator App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Microsoft Authenticator app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Microsoft Authenticator app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Microsoft Authenticator login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Microsoft Authenticator server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Microsoft Authenticator app installation issues

There seems to be some issues with the installation of the Microsoft Authenticator app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Microsoft Authenticator app is not updating properly in my phone

In order to ensure that you are able to update the Microsoft Authenticator app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Microsoft Authenticator

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Microsoft Authenticator app notifications are not working properly

If you are not receiving notifications for the Microsoft Authenticator app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Microsoft Authenticator" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Please wait! Microsoft Authenticator app comments loading...

I have a problem with Microsoft Authenticator!

Are you experiencing issues with the Microsoft Authenticator app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Microsoft Authenticator Developer Updates

Version 6.8.3 08 January 2024

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.8.1 30 October 2023

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.7.15 30 August 2023

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.7.12 29 June 2023

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.7.9 01 May 2023

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.7.5 09 February 2023

This update removes Microsoft Authenticator from Apple Watch. In your Apple Watch notification settings, you can still choose to mirror iPhone alerts from Authenticator to your Apple Watch..

Version 6.7.2 14 December 2022

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.6.7 13 October 2022

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.6.3 11 August 2022

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.98 07 June 2022

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.94 13 April 2022

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.88 14 February 2022

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.86 15 December 2021

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.84 06 October 2021

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.80 05 August 2021

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.67 16 June 2021

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.53 03 April 2021

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.29 17 February 2021

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.14 17 December 2020

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.13 15 December 2020

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.5.4 09 November 2020

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.4.41 19 October 2020

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Version 6.4.36 05 October 2020

We're always working on new features, bug fixes, and performance improvements. Make sure you stay updated with the latest version for the best authentication experience..

Similar app Problems
โœ“ Microsoft Authenticator Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your microsoft authenticator app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.