Is Pro Camera by Moment not working / having issues for you?

APP NAME
Pro Camera by Moment
VERSION
5.3.1
APP WORKING?
  1. Recently reported problems with Pro Camera by Moment within the last 24 hours
  2. Common Pro Camera by Moment App Problems and Troubleshooting Steps
  3. My Pro Camera by Moment app is not updating properly in my phone
  4. I have a problem with Pro Camera by Moment!
  5. Pro Camera by Moment Developer Updates

Recently reported problems with Pro Camera by Moment within the last 24 hours

Not Working64%
Login Issue93%
Loading Problem24%
Installation Issue17%

Pro Camera by Moment App Status (April 2024)

If you are having trouble with the Pro Camera by Moment app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Pro Camera by Moment
App Category Photo & Video
Developer Moment Inc.
Relase Date 18 November 2014, Tuesday
Last Update 22 February 2024, Thursday
Compatibility IOS 15.0 or later
Umidigi A7 Pro

Common Pro Camera by Moment App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Pro Camera by Moment app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Pro Camera by Moment app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Pro Camera by Moment login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Pro Camera by Moment server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Pro Camera by Moment app installation issues

There seems to be some issues with the installation of the Pro Camera by Moment app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Pro Camera by Moment app is not updating properly in my phone

In order to ensure that you are able to update the Pro Camera by Moment app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Pro Camera by Moment

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Pro Camera by Moment app notifications are not working properly

If you are not receiving notifications for the Pro Camera by Moment app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Pro Camera by Moment" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

I have a problem with Pro Camera by Moment!

Are you experiencing issues with the Pro Camera by Moment app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Pro Camera by Moment Developer Updates

Version 5.3.1 22 February 2024 
A few more bug fixes.
Changelog:
+ Fixed 48 MP capture occasionally reverting to 12 MP when using an anamorphic lens
+ Improved video file restoration in the unlikely event of a recording error.
Version 5.2.5 30 November 2023 
Another round of stability fixes and general improvements.
Changelog:
+ Added a new app support center for questions, feature suggestions, and bug reports. You can now share diagnostics when reporting a bug or crash.
+ Improved bracketed timelapse video export and filenames
+ Fixed the frame rate becoming stuck on a very slow value after using a shutter speed slower than the desired frame rate
+ More gallery stability improvements.
Version 5.2.3 18 November 2023 
More stability fixes and ease-of-use improvements. Stay tuned for some bigger video features!
Changelog:
+ Improved gallery stability and performance
+ Removed “Select more photos” prompt that used to appear on every app launch when full photo library access is not granted
+ Fixed stabilization when switching to a camera other than 1x.
Version 5.1 17 September 2023 
iOS 17 is here! This update includes responsive capture for better quality action shots, new widgets, HDR display support, and a number of quality-of-life improvements and fixes. Stay tuned for more features!
Changelog:
+ Responsive capture (iOS 17 only): utilizing Apple’s powerful new capture pipeline, Pro Camera can now take high-quality images faster than ever, with reduced shutter lag and a better shot-to-shot time. Perfect for action shots!
+ Fast capture prioritization (iOS 17 only): optionally allow the camera to temporarily reduce quality to allow the shutter button to be pressed faster
+ New lock screen widgets: quickly launch to your favorite preset, mode, or lens right from the lock screen
+ New preset widget: access up to 3 of your favorite presets from a single widget
+ HDR support (iOS 17 only): images can now be displayed in their full glory inside the Moment gallery. This can be turned off in settings.
+ Fixed bug where changing the ISO at high shutter speeds could cause the shutter speed to drift
+ Reduced app size.
Version 5.0.2 25 July 2023 
This update improves Pro Camera’s handling of metadata and alternate image versions.
Changelog:
+ Improved metadata viewer appearance. Newly displayed fields include file size, megapixels, and camera model
+ Improved lens detection and display for native lenses
+ Added ability to view and export all versions of a given image (edited, depth, JPG, RAW, embedded RAW preview, etc.)
+ Improved RAW display: helps fix previously under- and over-exposed images. This will not fix problematic images in other apps such as Lightroom – there seems to be an issue with iOS as a whole. A bug report has been filed with Apple.
+ Reduced latency when switching to the 1x lens
+ Fixed bug where changing the frame rate would reset the current lens
+ Fixed bug where the gallery would freeze entirely after swiping to dismiss an image.
Version 4.4.2 09 May 2023 
This is a big one!
Changelog:
+ Improved control over photo formats, allowing selection between RAW, ProRAW, RAW+JPG, and ProRAW+JPG
+ Added 48 megapixel support on iPhone 14 Pro models. Note that 48 MP photos are only available when using the ProRAW format and the main 1x lens
+ Improved manual ISO stops and removed artificial cap
+ Improved control wheel adjustment for a more natural feel
+ Added haptic feedback when grid gyroscope becomes aligned and enabled horizon level in landscape left orientation
+ Added support for 1.55x anamorphic lens
+ Fixed RAW timelapse album export
+ Fixed shortcuts and widgets on newer iOS versions
+ Fixed H.264 video setting
+ Fixed Bluetooth mic connection.
Version 4.3.21 09 February 2023 
+ Adds support for 1.55x Anamorphic Lens
+ Bug fixes.
Version 4.3.20 13 July 2022 
+ Fix Path option not showing up when a DJI Osmo is connected
From recent versions:
+ Fix crash when previewing and exporting a Timelapse
+ Rework Timelapse exporting
+ Fixes Live Photo not being captured with Slow Shutter photos
+ Fixes an error when switching between cameras
+ Fixes a crash in video mode
+ Big behind the scenes update
+ Timelapse mode fixes (exporting and shooting).
Version 4.3.19 16 May 2022 
+ Fix crash when previewing and exporting a Timelapse
From recent versions:
+ Rework Timelapse exporting
+ Fixes Live Photo not being captured with Slow Shutter photos
+ Fixes an error when switching between cameras
+ Fixes a crash in video mode
+ Big behind the scenes update
+ Timelapse mode fixes (exporting and shooting).
Version 4.3.18 25 March 2022 
+ Rework Timelapse exporting
From recent versions:
+ Fixes Live Photo not being captured with Slow Shutter photos
+ Fixes an error when switching between cameras
+ Fixes a crash in video mode
+ Big behind the scenes update
+ Timelapse mode fixes (exporting and shooting).
Version 4.3.17 08 March 2022 
+ Fixes Live Photo not being captured with Slow Shutter photos
+ Fixes an error when switching between cameras
+ Fixes a crash in video mode
+ Big behind the scenes update
+ Timelapse mode fixes (exporting and shooting).
Version 4.3.13 27 October 2021 
Bringing you bug fixes for issues in iOS 15:
+ volume capture fixed
+ DJI Osmo capture button fixed
+ Fixes UI for 3x iPhone lens (for iPhone 13 Pro)
For any feedback, reach out to us at [email protected]!
From 4.3.0:
Pro RAW is here!
Pro Camera now supports shooting photos with Apple's new Pro RAW format on iPhone 12 Pro and iPhone 12 Pro Max. Pro RAW integrates amazing computational photography tech like Smart HDR and Deep Fusion into a RAW format for next-level editing. Make sure to update your iPhone to iOS 14.3 to shoot in Pro RAW and tag @moment on IG to show us what you capture!.
Version 4.3.12 09 July 2021 
Bringing you additional bug fixes and stability improvements:
+ Fixes an edge case where the Timelapse mode frame control wouldn't switch to intervals
+ Fixes an edge case where the timelapse export button in the gallery wouldn't work
+ Fixes a case connectivity issue
+ Fixes a crash that would sometimes happen when capturing in Slow Shutter mode
For any feedback, reach out to us at [email protected]!
From 4.3.0:
Pro RAW is here!
Pro Camera now supports shooting photos with Apple's new Pro RAW format on iPhone 12 Pro and iPhone 12 Pro Max. Pro RAW integrates amazing computational photography tech like Smart HDR and Deep Fusion into a RAW format for next-level editing. Make sure to update your iPhone to iOS 14.3 to shoot in Pro RAW and tag @moment on IG to show us what you capture!.
Version 4.3.8 01 May 2021 
This minor update fixes a crash that would sometimes occur when switching lenses in Slow Shutter mode, as well as fixes the low storage warning from showing up when there is sufficient storage on your device.
From 4.3.0:
Pro RAW is here!
Pro Camera now supports shooting photos with Apple's new Pro RAW format on iPhone 12 Pro and iPhone 12 Pro Max. Pro RAW integrates amazing computational photography tech like Smart HDR and Deep Fusion into a RAW format for next-level editing. Make sure to update your iPhone to iOS 14.3 to shoot in Pro RAW and tag @moment on IG to show us what you capture!.
Version 4.3.4 01 March 2021 
Stability improvements
From 4.3.0:
Pro RAW is here!
Pro Camera now supports shooting photos with Apple's new Pro RAW format on iPhone 12 Pro and iPhone 12 Pro Max. Pro RAW integrates the amazing computational photography tech like Smart HDR and Deep Fusion into a RAW format for next level editing. Make sure to update your iPhone to iOS 14.3 to shoot in Pro RAW and tag @moment on IG to show us what you capture!.
Version 4.3.1 24 December 2020 
- Bug and crash fixes
From 4.3.0:
Pro RAW is here!
Pro Camera now supports shooting photos with Apple's new Pro RAW format on iPhone 12 Pro and iPhone 12 Pro Max. Pro RAW integrates the amazing computational photography tech like Smart HDR and Deep Fusion into a RAW format for next level editing. Make sure to update your iPhone to iOS 14.3 to shoot in Pro RAW and tag @moment on IG to show us what you capture!.
Version 4.3.0 14 December 2020 
Pro RAW is here!
Pro Camera now supports shooting photos with Apple's new Pro RAW format on iPhone 12 Pro and iPhone 12 Pro Max. Pro RAW integrates the amazing computational photography tech like Smart HDR and Deep Fusion into a RAW format for next level editing. Make sure to update your iPhone to iOS 14.3 to shoot in Pro RAW and tag @moment on IG to show us what you capture!.
Version 4.2.3 27 November 2020 
Recent changes:
+ Fix monitoring not working properly
+ Update for WatchOS 7
+ Fix shutter randomly being trigger
+ Crash when recording Time-lapse using HEIF
+ Crash when stopping recording of video or Slow Shutter image
+ Other bug and crash fixes
To celebrate the release of iOS 14, we have added new widgets so you can start shooting with your favorite presets right from your homescreen! But that's not all, we are also introducing a new set of audio recording tools that will allow you to capture videos with amazing audio quality!
Widgets (iOS 14 Only)
Start shooting with your favorite presets right from your home screen. Add and customize the widget from your home screen, then tap to begin shooting.
iPhone Audio Controls
Choose between stereo (iOS 14, iPhone XR, X, XS, 11, SE Only) and mono recording, select your audio quality, and pick which built in mic to use with our new iPhone audio controls.
Shure MV88/MV88+ Compatible
Connect your MV88 or MV88+ to access advanced controls like audio presets, patterns, and stereo width.
Bluetooth Recording
Record audio with your Airpods and other Bluetooth mics - even use headphones to monitor your recording straight from the viewfinder..
Version 4.2.2 26 October 2020 
Recent changes:
+ Update for WatchOS 7
+ Fix shutter randomly being trigger
+ Crash when recording Time-lapse using HEIF
+ Crash when stopping recording of video or Slow Shutter image
+ Other bug and crash fixes
To celebrate the release of iOS 14, we have added new widgets so you can start shooting with your favorite presets right from your homescreen! But that's not all, we are also introducing a new set of audio recording tools that will allow you to capture videos with amazing audio quality!
Widgets (iOS 14 Only)
Start shooting with your favorite presets right from your home screen. Add and customize the widget from your home screen, then tap to begin shooting.
iPhone Audio Controls
Choose between stereo (iOS 14, iPhone XR, X, XS, 11, SE Only) and mono recording, select your audio quality, and pick which built in mic to use with our new iPhone audio controls.
Shure MV88/MV88+ Compatible
Connect your MV88 or MV88+ to access advanced controls like audio presets, patterns, and stereo width.
Bluetooth Recording
Record audio with your Airpods and other Bluetooth mics - even use headphones to monitor your recording straight from the viewfinder..
Version 4.2.0 09 October 2020 
To celebrate the release of iOS 14, we have added new widgets so you can start shooting with your favorite presets right from your homescreen! But that's not all, we are also introducing a new set of audio recording tools that will allow you to capture videos with amazing audio quality!
Widgets (iOS 14 Only)
Start shooting with your favorite presets right from your home screen. Add and customize the widget from your home screen, then tap to begin shooting.
iPhone Audio Controls
Choose between stereo (iOS 14, iPhone XR, X, XS, 11, SE Only) and mono recording, select your audio quality, and pick which built in mic to use with our new iPhone audio controls.
Shure MV88/MV88+ Compatible
Connect your MV88 or MV88+ to access advanced controls like audio presets, patterns, and stereo width.
Bluetooth Recording
Record audio with your Airpods and other Bluetooth mics - even use headphones to monitor your recording straight from the viewfinder..
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✓ Pro Camera by Moment Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your pro camera by moment app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.