Is Whiteout Survival not working / having issues for you?

APP NAME
Whiteout Survival
VERSION
1.15.1
APP WORKING?

Recently reported problems with Whiteout Survival within the last 24 hours

Not Working91%
Login Issue25%
Loading Problem74%
Installation Issue3%

Whiteout Survival Game Status (April 2024)

If you are having trouble with the Whiteout Survival game, it may be due to a problem with your device or internet connection. If you suspect that the game itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Whiteout Survival
App Category Games
Developer Century Games Pte. Ltd.
Relase Date 12 February 2023, Sunday
Last Update 26 February 2024, Monday
Compatibility IOS 12.0 or later

Common Whiteout Survival App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the game. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Whiteout Survival game wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Whiteout Survival app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Whiteout Survival login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Whiteout Survival server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Whiteout Survival game installation issues

There seems to be some issues with the installation of the Whiteout Survival app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Whiteout Survival game is not updating properly in my phone

In order to ensure that you are able to update the Whiteout Survival app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Whiteout Survival

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Whiteout Survival game notifications are not working properly

If you are not receiving notifications for the Whiteout Survival app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Whiteout Survival" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

I have issues with Whiteout Survival game points/score updates

  1. It is possible that thousands or millions of users are playing the Whiteout Survival game at the same time, which can cause delays in updating scores or points. In this case, it is best to be patient and check back after some time to see if the points have been updated.
  2. If the points still have not been updated, you can try closing or logging out of the app and logging back in. This can sometimes help refresh the game's connection and update the points.
  3. If none of the above steps resolve the issue, you can contact the developer of the Whiteout Survival game for further assistance. Provide a brief description of the problem and, if possible, attach some screenshots that demonstrate the issue you are experiencing. This can help the developer understand and address your issue more quickly.

Whiteout Survival game level / lives are not updating or suddenly decreased

Similar to points, concurrent user load on the server can also cause delays in updating levels in the Whiteout Survival game. When too many players are accessing the game at the same time, it can slow down the server's processing of data, which may delay updates to a player's level or lives. In such cases, it's best to wait for a while and check back again later to see if the levels have been updated. It's also important to note that, since the slow down of server might lead to receiving wrong level information, so it's always recommended to cross-check the levels with other players or official site before reaching any conclusion. Please be patient as it is a common issue with popular games with many concurrent users and these delays are often temporary.

I can't able to invite friends to Whiteout Survival, request lives or share points

  1. In order to invite friends to play the Whiteout Survival game, you may need to sync the app with your contacts or social networks such as Facebook or Twitter. However, this process can sometimes be slow, as the app server needs to handle a large amount of data.
  2. If you experience this problem and it persists even after waiting, you may contact the developer of Whiteout Survival for further assistance. In your message, briefly describe the issue you are experiencing and include any relevant screenshots, this will allow the developer to understand and address your problem more quickly.

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I have a problem with Whiteout Survival!

Are you experiencing issues with the Whiteout Survival game or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Whiteout Survival Developer Updates

Version 1.15.1 26 February 2024
[New Content]
1. New event: Ramadan events - Participate in the events for a chance to obtain Epic Hero Jasser's emote, Mythic Hero Shards, and Training Speedups.
2. New feature: Skin Shop - Complete daily missions to earn exclusive Skin Tokens that can be used to redeem your preferred Skins at the Skin Shop!
3. New feature: Character deletion - Characters can now be deleted (up to 10 characters for one account).
4. New feature: Prestige Shop - After unlocking Prestige Shop, you can use your extra VIP Points to exchange for rare items.
[Optimization & Adjustment]
1. Original text of chat translation is now visible.
2. Replay is now available for Arena battles.
3. Added the Enhancement Reforge and Mastery Reforge features. Gear Enhancement and Mastery Level can be reset to 0. All Enhancement XP spent will be returned for Enhancement Reforge, while 50% of the Essence Stones spent will be returned for Mastery Reforge.
4. Optimized mail interface, allowing easy navigation between previous and next messages.
5. Mythic Gear of Mastery Level less than or equal to 10 can now be used as Mastery materials.
6. 50% of your excess Alliance Arsenal Points earned from Foundry Battle buildings will be contributed to your Alliance (these points are not lost) and the other 50% will count toward the Defense Arsenal Points.
7. During the State of Power event, the Invader’s castle will be marked by red icons on the map.
8. Presidents and Supreme Presidents can change their Position Perks to the buffs of any other Minister during their term.
9. Adjusted the participation requirements for Fortress Battle. Chiefs who are Alliance Members at 00:00 on the day of Fortress Battle can participate. Members are allowed leave the Alliance on the day of Fortress Battle. They can continue to participate in the event if they return to the original Alliance but not if they join another Alliance.
10. Fixed the issue where the option to use Stamina items automatically is enabled by default but does not take effect during Auto Hunting.
11. Chiefs can now check whether there are other Chiefs gathering resources at resource points on the map.
12. Ally Treasures from Pet Adventures will not appear on the Alliance Channel.
13. Added the batch selection feature for Super Refinement in Crystal Laboratory.
14. Optimized the damage algorithm in Bear Hunt to make sure the damage dealt is more consistent..
Version 1.13.1 18 December 2023
[New Content]
1. New Event: Christmas Celebration — With the sound of jingle, the Santa is here on the tundra! Join the Christmas Celebration now to win event exclusive skin and emote!
2. New Event: State Transfer — With the rise of different states and Chiefs getting stronger, it’s time to write history in new lands! Chiefs satisfying the requirements can transfer to other states during the event. Please check the event rules for details. (Stay tuned for an official statement regarding the event start dates!)
[Optimizations & Adjustments]
1. Increased the level limit for Chief Gear, will be available in states satisfying the requirements.
2. More difficulties for Mercenary Prestige, challenge harder difficulties to earn Chief Gear materials.
3. Optimized Alliance Building system, Traps and Prestige buildings of inactive alliances will be recycled automatically.
4. Added UTC and local time toggle for registering Foundry Battle and Frostfire Mine time slots.
5. Added Collect All in daily mission for chiefs with VIP4 and above.
6. Added mission system to Fishing Tournament, complete missions to win rewards.
7. Soldier’s Commendation in Castle Battle is increased from 15 to 30, and it is increased from 30 to 50 in State of Power.
8. Optimized the skill display in battle reports. (Skill data display of reports prior to the optimization may not display correctly).
Version 1.11.4 25 October 2023
[New Content]
1. New Event: Trick or Treat - Participate in the Halloween event for tons of rewards, including exclusive skins and action emotes!
2. New Feature: Pets - Find your unique companion and venture across the Tundra together!
3. New Feature: Alliance Voting
[Optimizations & Adjustments]
1. Optimized the battle report layout to now display temporary buffs, including item buffs, position buffs, territory buffs, etc.
2. Added vibration toggle, you can now turn off the in-game vibrations.
3. Optimized state positions to now display the duration in office.
4. Optimized the president feature by extending the appointment time post-Castle Battle to 10 hours.
5. Adjusted Frostfire Mine time slots by increasing the available time slots to 7.
6. Increased friend limit to 200.
7. Optimized Territory Teleporter description.
8. Increased the maximum Chief Charm level to 11.
9. Added language support for IDFA authorization for iOS users..
Version 1.9.10 21 August 2023
[New Content]
1. New Hero: Hector the gladiator, Norah the Rider, Gwen the Aviator are coming to aid your adventure!
[Optimization and Adjustment]
1. Added Talent for Jeronimo, raise his Star Rating to gain permanent stat bonuses.
2. Optimized Information display for Arena Lineup, added the display of Hero Gear Mastery.
3. Optimized Tally display for Fortress Battle, added alliance member contribution display.
4. Optimized Bear Hunt, Alliance Trap are now prevented from getting dismantled 5 seconds before the tally.
5. Optimized the battle report for Bear Hunt, now shows the Rally Leader as well.
6. Optimized Crazy Joe, adding notification popup when dismantling Tundra HQ during event period.
7. Optimized Hero Gear Enhancement, adding notifications for using Epic gears for enhancement.
8. Added more base and pattern for Alliance Banner, unlock them by satisfying different conditions
9. Optimized art and visuals.
Version 1.8.5 29 May 2023
[New Content]
1. New Event: State of Power — The battle horn sounds loud and clear, fight to be the State of Power, for glory and might!
2. New Event: King of Icefield — Fight to be on the top of the leaderboard with chiefs from other states!
3. New Building: War Academy — New Tech Research building, unlock your journey to the Fire Crystal Age!
4. New Feature: Fire Crystal Tech — New Techs to be research, brings you more possibilities in battles!
5. New Feature: XI Troops — Research Fire Crystal Techs to unlock stronger troops!
6. New Feature: Auto Hunting (Purchase Ultra Value Monthly Card to unlock)
7. New Feature: Chief Power Rating
8. New Feature: Alliance Resource Exchange
9. Gen 4 Heroes: Ahmose, Lynn, Reina
10. New Event: Vision of Dawn
11. New Event: Tundra Trading Station: Exchange other items with excess Hero Shards and Widgets
12. New Event: Children’s Day event
13. New Event: Hero’s Mission
*Event and Heroes will be made available to servers meeting the requirements, please stay tuned
[Optimization and Adjustments]
1. Optimized tutorials
2. Optimized defense lineup display. Now displays Hero skill level and gear info
3. Optimized Alliance log. Now displays resource node attack history and garrison log
4. Optimized Beast Hunting. Now able to set opening time in advance: Initiating Beast Hunting now takes a separate queue and does not occupy the regular queue
5. Optimized resource collection in Alliance Mobilization. Resources are now able to be interchanged at different ratio
6. Optimized Replace Alliance Leader feature, R4 members can replace the Alliance leader with 3 days of their absence
7. Adjust Greg’s exclusive gear skill: now silences and damages the target
8. Advanced Teleporter now available in VIP Shop
9. Optimized the display of some screens
10. Fixed multiple bugs
11. Higher leveled bounty missions are added to Lighthouse
12. Adjusted some side missions
13. Optimized wilderness map display.
Version 1.7.9 27 March 2023
[New Content]
1. New age: Fire Crystal Version. Fire Crystals will be the key to conquering the land of ice! The new Fire Crystal events will offer you an enjoyable gaming experience on the land of ice. Awesome Fire Crystal Buildings and powerful Fire Crystal Troops are waiting for you to unlock!
2. New event: Mia’s Fortune Hut. Flip cards for good luck and great rewards!
3. New event: Easter event. Complete missions, get a good ranking, and claim great rewards! There are also Easter-exclusive Castle Skin, Marching Skin, and other items waiting for you! (Event time and rules are subject to the game)
4. New language: Arabic, Russian
5. New content: Heroes’ background story
[Optimizations and Adjustments]
1. Optimized Foundry registration time
2. Optimized Castle Battle start time
3. Optimized the point acquisition balance for Hall of Chiefs
4. Optimized Chief Stamina page and added info about Stamina restoration
5. Optimized the displayed content of battle report mails.
6. Optimized the Barricade burning mechanism
7. Optimized the Minister of the Interior’s function in Castle Battle
8. Optimized the cooldown of official appointment in Castle Battle
9. Optimized hero skill descriptions
10. Optimized and adjusted some interface display
11. Fixed multiple bugs.
Version 1.4.3 12 February 2023
[New Content]
1. New Language Option: Japanese and Korean
2. New Event: Foundry Battle
3. New Event: Mercenary Prestige
4. New Feature: Custom Avatar
5. New Feature: English Voice-over for tutorials and Heroes!
6. New Feature: Account switching at Login Screen
7. New Feature: Cross-server leaderboard
8. New Skins: Valentine’s Day Event
[Optimization]
1. Optimized Troop Formations
2. Optimized Alliance name character limit
3. Optimized Alliance Chat, Added option to hide Rally notifications
4. Optimized Troop display
5. Optimized the display of multiple features
6. Fixed multiple known bugs.
Similar game Problems
✓ Whiteout Survival Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your whiteout survival game progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.