Is Hero Clash not working / having issues for you?

Hero Clash

Recently reported problems with Hero Clash within the last 24 hours

Not Working36%
Login Issue91%
Loading Problem32%
Installation Issue19%

Hero Clash Game Status (May 2024)

If you are having trouble with the Hero Clash game, it may be due to a problem with your device or internet connection. If you suspect that the game itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Hero Clash
App Category Games
Developer 9z Games(HK)
Relase Date 25 November 2022, Friday
Last Update 19 April 2024, Friday
Compatibility IOS 12.0 or later

Common Hero Clash App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the game. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Hero Clash game wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Hero Clash app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Hero Clash login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Hero Clash server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Hero Clash game installation issues

There seems to be some issues with the installation of the Hero Clash app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Hero Clash game is not updating properly in my phone

In order to ensure that you are able to update the Hero Clash app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Hero Clash

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Hero Clash game notifications are not working properly

If you are not receiving notifications for the Hero Clash app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Hero Clash" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

I have issues with Hero Clash game points/score updates

  1. It is possible that thousands or millions of users are playing the Hero Clash game at the same time, which can cause delays in updating scores or points. In this case, it is best to be patient and check back after some time to see if the points have been updated.
  2. If the points still have not been updated, you can try closing or logging out of the app and logging back in. This can sometimes help refresh the game's connection and update the points.
  3. If none of the above steps resolve the issue, you can contact the developer of the Hero Clash game for further assistance. Provide a brief description of the problem and, if possible, attach some screenshots that demonstrate the issue you are experiencing. This can help the developer understand and address your issue more quickly.

Hero Clash game level / lives are not updating or suddenly decreased

Similar to points, concurrent user load on the server can also cause delays in updating levels in the Hero Clash game. When too many players are accessing the game at the same time, it can slow down the server's processing of data, which may delay updates to a player's level or lives. In such cases, it's best to wait for a while and check back again later to see if the levels have been updated. It's also important to note that, since the slow down of server might lead to receiving wrong level information, so it's always recommended to cross-check the levels with other players or official site before reaching any conclusion. Please be patient as it is a common issue with popular games with many concurrent users and these delays are often temporary.

I can't able to invite friends to Hero Clash, request lives or share points

  1. In order to invite friends to play the Hero Clash game, you may need to sync the app with your contacts or social networks such as Facebook or Twitter. However, this process can sometimes be slow, as the app server needs to handle a large amount of data.
  2. If you experience this problem and it persists even after waiting, you may contact the developer of Hero Clash for further assistance. In your message, briefly describe the issue you are experiencing and include any relevant screenshots, this will allow the developer to understand and address your problem more quickly.

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I have a problem with Hero Clash!

Are you experiencing issues with the Hero Clash game or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Hero Clash Developer Updates

Version 1.1.32 19 April 2024
Fix known bugs and optimize user experience.
Version 1.1.28 01 March 2024
1.Fix known bugs.
Version 1.1.21 21 December 2023
1. Fix known bugs.
Version 1.1.16 23 October 2023
1. Optimize user experience
2. Fix known bugs.
Version 1.1.11 28 August 2023
The content of this version update:
1. Optimize user experience
2. Fix known bugs.
Version 1.1.2 02 June 2023
Update content:
1. Esper Badge and Hero Rebirth event will be available from 2nd, June, 00:00 to 8th, June, 22:00 (UTC+8).
2. Summer Party and New Hero event will be available from 9th, June, 00:00 to 15th, June, 22:00 (UTC+8).
1. Added Dream Messenger to Summon Blessing and Faction Store.
2. Added Firefox in Hero Summon and Faction Summon.
3. Fixed display issue on iPhones with a notch.
4. Optimized Union Notice function.
5. Fixed translation and text errors in function menus and event descriptions..
Version 1.0.9 27 March 2023
Update content:
[New content]
- Jungle Ruins Event
- New Rune - Guardian
- Rune Event - Guardian
[Optimization Adjustment]
- Optimize the quick opening of multiple chests
- Optimize the hero preview of Summon Bless.
Version 1.0.3 05 December 2022
-Bug fixes
-Performance improvements.
Similar game Problems
✓ Hero Clash Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your hero clash game progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.