Is Threema. The Secure Messenger not working / having issues for you?

APP NAME
Threema. The Secure Messenger
VERSION
5.7.1
APP WORKING?

Recently reported problems with Threema. The Secure Messenger within the last 24 hours

Not Working14%
Login Issue39%
Loading Problem6%
Installation Issue42%

Threema. The Secure Messenger App Status (February 2024)

If you are having trouble with the Threema. The Secure Messenger app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Threema. The Secure Messenger
App Category Social Networking
Developer Threema GmbH
Relase Date 28 December 2012, Friday
Last Update 18 December 2023, Monday
Compatibility IOS 15.0 or later

Common Threema. The Secure Messenger App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Threema. The Secure Messenger app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Threema. The Secure Messenger app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Threema. The Secure Messenger login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Threema. The Secure Messenger server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Threema. The Secure Messenger app installation issues

There seems to be some issues with the installation of the Threema. The Secure Messenger app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Threema. The Secure Messenger app is not updating properly in my phone

In order to ensure that you are able to update the Threema. The Secure Messenger app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Threema. The Secure Messenger

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Threema. The Secure Messenger app notifications are not working properly

If you are not receiving notifications for the Threema. The Secure Messenger app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Threema. The Secure Messenger" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with Threema. The Secure Messenger!

Are you experiencing issues with the Threema. The Secure Messenger app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Threema. The Secure Messenger Developer Updates

Version 5.7.1 18 December 2023

Threema 5.7.1 • Improvements and various bug fixes Threema 5.7 • New: option for periodic deletion of old messages after a specified amount of time (Settings > Storage Management > Manage All Chats > Automatic Deletion)
 • New: overhauled “Profile” tab • Improved performance for voice messages • Improvements in relation to group calls • Improvements in relation to Threema 2.0 for desktop • Various bug fixes in relation to accessibility • Fixed a bug in relation to media downloads • Various other improvements.

Version 5.6.1 23 October 2023

Threema 5.6.1 • Improvements in relation to group calls • Various other improvements Threema 5.6 • New: Group calls (Tap on the phone icon in a group chat to start a call) • Fixed a bug concerning Threema Safe • Various bug fixes concerning Threema 2.0 for desktop • Miscellaneous other bug fixes and performance improvements.

Version 5.5 04 September 2023

• File names are now displayed in the media overview • Improved performance • Fixed a bug that caused wallpapers not to be displayed correctly • Fixed a bug that caused media messages not to be downloaded correctly • Fixed a bug that caused contacts to be skipped during synchronization • Fixed a bug that caused names of locations not to be displayed correctly • Fixed several UI bugs • Various bug fixes and other improvements.

Version 5.3 26 June 2023

• After changing biometric data in iOS, password confirmation in Threema is required • Improved stability when starting a Threema call • Fixed a bug that occurred when displaying a text preview in the Share Extension • Various bug fixes and other improvements.

Version 5.1 01 May 2023

• Added a new notification setting that also includes the sender’s profile picture • Added a setting that enables the operating system to suggest frequent Threema contacts when sharing in iOS • If camera access is denied, an icon to open the photo library is shown next to the text input field instead of the camera icon • Fixed various bugs in relation to accessibility in the new chat interface • Fixed a bug that caused messages not to be marked as read when opening a chat • Fixed a bug that caused notifications to appear even when “Do Not Disturb” was activated • Various bug fixes and numerous under-the-hood improvements.

Version 4.9.4 08 February 2023

• Note groups now have a dedicated icon in the chat overview • Fixed a bug that caused group messages not to be sent to all members • Fixed a bug that caused background images in chats to be displayed incorrectly • Other improvements and minor bug fixes.

Version 4.9.1 29 December 2022

• Fixed a crash that could occur when opening the app.

Version 4.8.3 17 October 2022

This update requires iOS 15.0 or later. • New: Mark chats as private, protect them with a password, and hide them in the chat overview • New: Set read receipts and typing indicator per contact • New: Archive chats • New: Filter chat overview by contact name, group name, or Threema ID • Revamped contact and group details and various UI tweaks • Ukrainian and Slovakian localization • Overhaul of internal message processing in preparation for upcoming features • Various other under-the-hood improvements for upcoming features Desktop/Web: Due to restrictions on Apple’s part, it is only possible for the desktop app / the web client to stay connected when the iOS app is in the foreground (see https://three.ma/webios). New in 4.8.3 • Fixed various bugs which could cause the app to crash in rare cases.

Version 4.6.18 11 April 2022

• Don’t show notifications for messages in group chats you have left • Audio player is now always dismissed when switching chats • Other improvements and miscellaneous minor bug fixes.

Version 4.6.15 18 January 2022

• Fixed a bug concerning Asian language keyboards • Extended log to include files if requested by user • Other improvements and miscellaneous minor bug fixes.

Version 4.6.14 20 December 2021

• Improved performance when loading chat overview • Improved performance when sending media files • Key fingerprint replaced with public key in UI • Fixed a possible bug in relation to external keyboards • Other improvements and miscellaneous minor bug fixes.

Version 4.6.13 26 October 2021

- Minor bug fixes - Text adjustments in Settings.

Version 4.6.11 18 August 2021

• Share Sheet improvements • Threema calls: Fixed a bug that could occur when accepting/rejecting calls in the Notification Center • Fixed a bug that could occur when sending audio files via Threema Web.

Version 4.6.9 01 June 2021

• Chinese (traditional) localization • Show duration of voice messages in chat overview • Improved call stability • Fixed a bug that could occur when copying video files • Fixed a possible UI glitch in the Share Extension • Various other improvements and miscellaneous minor bug fixes Note: If Threema doesn’t appear in the Share Sheet, restarting your device will resolve this iOS issue..

Version 4.6.5 01 February 2021

Threema 4.6.5 • Threema calls: Haptic feedback when call partner activates video transmission • Improved performance when sending messages in group chats • Fixed a crash that could occur when opening a chat in version 4.6.4 • Various other improvements and miscellaneous minor bug fixes Threema 4.6.4 • Increased maximum group size to 256 members • You can now quote any type of message (including media, voice messages, and locations) • Send images directly from gallery preview • Polish localization • Threema calls: Various bug fixes • iOS 14: Fixed a bug that could occur when deleting files • Various UI improvements • VoiceOver improvements on call screen • Various other improvements and miscellaneous minor bug fixes.

Version 4.6.3 11 November 2020

• Option to add captions when sending media files within the app • iOS 14: Share individual photos without granting Threema access to the photo library • Size limit for chat exports removed • Truncate quoted messages after 200 characters • Always display search bar when creating group and editing groups • Various iOS 14 improvements • Layout improvements in Threema call screen • Various other improvements and miscellaneous bug fixes.

Version 4.6.2 21 September 2020

• iOS 14: Fixed a bug that occurred when sharing videos via the Photos app.

Similar app Problems
✓ Threema. The Secure Messenger Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your threema. the secure messenger app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.