Is Messenger not working / having issues for you?
Recently reported problems with Messenger within the last 24 hours
Messenger App Status (April 2024)
If you're experiencing difficulties with the Messenger app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.
| App Name | Messenger |
| App Category | Social Networking |
| Developer | Meta Platforms, Inc. |
| Relase Date | 09 August 2011, Tuesday |
| Last Update | 27 February 2024, Tuesday |
| Compatibility | IOS 12.4 or later |
Common Messenger App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My Messenger app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The Messenger app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having Messenger login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the Messenger server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have Messenger app installation issues
There seems to be some issues with the installation of the Messenger app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My Messenger app is not updating properly in my phone
In order to ensure that you are able to update the Messenger app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with Messenger
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
Messenger app notifications are not working properly
If you are not receiving notifications for the Messenger app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "Messenger" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
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I have a problem with Messenger!
Are you experiencing issues with the Messenger app or would you like to share some feedback? Please write your problem above and someone from our community may help you.
Messenger Developer Updates
We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences - iOS 17 support Have a question? Tap Help in the Messenger app or visit [facebook.com/help/messenger-app].
Version 439.0.0 19 December 2023We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences - iOS 17 support Have a question? Tap Help in the Messenger app or visit [facebook.com/help/messenger-app].
Version 432.1 27 October 2023We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences - iOS 17 support Have a question? Tap Help in the Messenger app or visit [facebook.com/help/messenger-app].
Version 423.0 23 August 2023We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 415.0 27 June 2023We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 406.0 25 April 2023We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 397.0 24 February 2023We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 390.0 14 December 2022We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 384.0 28 October 2022We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 376.0 30 August 2022We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 367.0 28 June 2022We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 358.0 29 April 2022We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 350.0 28 February 2022We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - Split Payments — a new feature in group chats that makes it easier to share rent, travel, and other expenses with friends and family - Fixes for crashes within messaging experiences - Performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 342.2 20 December 2021We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - fixes for crashes within messaging experiences - performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 336.1 29 October 2021We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - fixes for crashes within messaging experiences - performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 327.0 23 August 2021We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - fixes for crashes within messaging experiences - performance improvements to remove latency in some of our core experiences Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 319.1 30 June 2021We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - New TV/Movies to Watch Together. Grab your favourite snacks and message your friends! - fixes for crashes within calling experiences - improvements to video calling quality Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 310.0 28 April 2021We update our app regularly to make it even better for you to easily connect to the people that matter. Update to the latest version to get all the new features and improvements. This release includes: - New TV/Movies to Watch Together. Grab your favourite snacks and message your friends! - fixes for crashes within calling experiences - improvements to video calling quality Have a question? Tap Help in the Messenger app or visit facebook.com/help/messenger-app.
Version 302.0 01 March 2021We update the app regularly so that we can make it better for you. Get the latest version for all of the available Messenger features. This version includes several bug fixes and performance improvements. Thanks for using Messenger!.
Version 294.0 16 December 2020More ways to connect — Message or call friends on Instagram right from Messenger! Opt in to vanish mode where seen messages disappear after you exit the chat..
Version 293.0 07 December 2020More ways to connect — Message or call friends on Instagram right from Messenger! Opt in to vanish mode where seen messages disappear after you exit the chat..
Version 291.2 19 November 2020More ways to connect — Message or call friends on Instagram right from Messenger! Opt in to vanish mode where seen messages disappear after you exit the chat..
Version 291.1 18 November 2020More ways to connect — Message or call friends on Instagram right from Messenger! Opt in to vanish mode where seen messages disappear after you exit the chat..
Version 290.0 11 November 2020New! on Messenger: A new look and more ways to connect with friends. Watch videos together with friends over Messenger video chat. React using any emoji with Custom Reactions. Customize your chats with fun themes and colors, like Tie Dye or Halloween..
Version 288.0 27 October 2020New! on Messenger: A new look and more ways to connect with friends. Watch videos together with friends over Messenger video chat. React using any emoji with Custom Reactions. Customize your chats with fun themes and colors, like Tie Dye or Halloween..
Version 287.1 23 October 2020New! on Messenger: A new look and more ways to connect with friends. Watch videos together with friends over Messenger video chat. React using any emoji with Custom Reactions. Customize your chats with fun themes and colors, like Tie Dye or Halloween..
Version 285.0 05 October 2020New! Watch videos together with friends over Messenger video chat..
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Update your device software to the latest version, delete the app and redownload it from the app store. Your messenger app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.