Is Subway Surfers not working / having issues for you?
Recently reported problems with Subway Surfers within the last 24 hours
Subway Surfers Game Status (April 2024)
If you are having trouble with the Subway Surfers game, it may be due to a problem with your device or internet connection. If you suspect that the game itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.
| App Name | Subway Surfers |
| App Category | Games |
| Developer | Sybo Games ApS |
| Relase Date | 24 May 2012, Thursday |
| Last Update | 19 February 2024, Monday |
| Compatibility | IOS 12.0 or later |
Common Subway Surfers App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the game. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My Subway Surfers game wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The Subway Surfers app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having Subway Surfers login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the Subway Surfers server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have Subway Surfers game installation issues
There seems to be some issues with the installation of the Subway Surfers app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My Subway Surfers game is not updating properly in my phone
In order to ensure that you are able to update the Subway Surfers app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with Subway Surfers
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
Subway Surfers game notifications are not working properly
If you are not receiving notifications for the Subway Surfers app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "Subway Surfers" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
I have issues with Subway Surfers game points/score updates
- It is possible that thousands or millions of users are playing the Subway Surfers game at the same time, which can cause delays in updating scores or points. In this case, it is best to be patient and check back after some time to see if the points have been updated.
- If the points still have not been updated, you can try closing or logging out of the app and logging back in. This can sometimes help refresh the game's connection and update the points.
- If none of the above steps resolve the issue, you can contact the developer of the Subway Surfers game for further assistance. Provide a brief description of the problem and, if possible, attach some screenshots that demonstrate the issue you are experiencing. This can help the developer understand and address your issue more quickly.
Note: Before contacting the developer, please double check the app's requirements and compatibility, also please be aware of the current update status of the app.
Subway Surfers game level / lives are not updating or suddenly decreased
Similar to points, concurrent user load on the server can also cause delays in updating levels in the Subway Surfers game. When too many players are accessing the game at the same time, it can slow down the server's processing of data, which may delay updates to a player's level or lives. In such cases, it's best to wait for a while and check back again later to see if the levels have been updated. It's also important to note that, since the slow down of server might lead to receiving wrong level information, so it's always recommended to cross-check the levels with other players or official site before reaching any conclusion. Please be patient as it is a common issue with popular games with many concurrent users and these delays are often temporary.
I can't able to invite friends to Subway Surfers, request lives or share points
- In order to invite friends to play the Subway Surfers game, you may need to sync the app with your contacts or social networks such as Facebook or Twitter. However, this process can sometimes be slow, as the app server needs to handle a large amount of data.
- If you experience this problem and it persists even after waiting, you may contact the developer of Subway Surfers for further assistance. In your message, briefly describe the issue you are experiencing and include any relevant screenshots, this will allow the developer to understand and address your problem more quickly.
Please also be aware of the current update status of the app, check if the server is down or under maintenance, if that is the case, the problem might have been resolved after the update.
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Subway Surfers Developer Updates
- Subway Surfers presents the Supernova girl band! Travel to Las Vegas with stellar girl runners for Women's History Month. - Unlock Stella, the singing superstar, in the Season Challenge and get her Interstellar Board in the Daily Login Calendar! - Plant Invasion is back! Avoid the dangerous vines to win the all new Astra, and unlock her Astro Tune Board in the Season Hunt.
Version 3.22.1 13 December 2023- Join the Subway Surfers Christmas celebration in the North Pole! - Unwrap Clockwork Johnny and Captain Flash, the most desirable toy robots, along with their Boards in festive-themed challenges. - Fan-favorite Bob the Blob gets a merry new look: find his Jingle Outfit in the Season Hunt. - We wrapped a lot of gifts for everyone - find the Christmas and New Year’s calendars and surprises all throughout the season. - Add some extra magic to this holiday season with special offers and challenges..
Version 3.19.0 09 October 2023- The spookiest run of the year is on! Dare to step into the Haunted Hood… - New game mode alert: enjoy a run like never before in the No Floor Challenge: Plant Invasion. Escape vines and test your reflexes to unlock the new, eerie character Thursday with her Flaming Doll Board. - Go Back to the Future with Jake's new Future McFly Outfit and an iconic Back to the Future Board. - Run into the Halloween action with all-new content and special offers. Get ready for a hauntingly good time!.
Version 3.17.0 28 August 2023- World Tour Tokyo is here! Surf past pink blossoms, looming skyscrapers and colorful neon lights. - Introducing Yuto and his Sweet Chili Board! Participate in the new Season Challenge to unlock both and surf through Tokyo in style. - Cathy gets a new look - find her Visual Kei Outfit, along with the Punk Board, in the Season Hunt. - Travel to Monaco, Chang’an and other cities to participate in exciting challenges throughout the entire season; don’t miss out on the Mystery Hurdles!.
Version 3.14.0 26 June 2023- Enter a world full of fantasy with the Subway Surfers World Tour Fantasy Fest! - New feature alert! We’re placing Subway Surfers stories into your hands with Subway Studio - capture, create and share! - Alfie joins the crew on his powered-up Big Boss Board - find them in the Season Hunt. - Trym gets a new look - collect Event Coins and unlock his Noble Newbie Outfit, plus lots more exciting content. - Participate in challenging events in Oxford, Greece, Mumbai and Las Vegas..
Version 3.11.0 24 April 2023- The Subway Surfers World Tour is running to Chicago! - Spraybot, a new fan-made character, joins the crew with a burst of color! Unlock it in Season Hunt, together with his new Tagger Board and Cleo’s fresh Heartbreaker Outfit! - Celebrate Cinco de Mayo and Mother’s Day with special bundles. - Challenge your skills with the Mystery Hurdles event in Cairo! - Visit Oxford, Mexico and Tokyo in special events and enjoy special promotions throughout the season..
Version 3.8.0 20 February 2023- The Subway Surfers World Tour takes a vacation in Barcelona! - Have you seen our new surfer Tutti? Unlock him and have a breeze in Season Hunt with the Fan-tastic Board! - Collect Event Coins and get funky with Phoenix's new Party Business outfit. - Get ready for some action-packed events in Las Vegas, San Francisco, Mumbai, and Venice Beach!.
Version 3.5.0 12 December 2022- The Subway Surfers World Tour decks the halls and tracks of Subway City. - Sleigh through the icy Season Hunt and unlock Elf Jake and the all new Snow Cloud Board! - The North Pole makes a return with Tag Time Attack — the alien superstar Elf Yutani is waiting for you at the end. - Elf Fresh is also ready to join your crew — collect Event Coins and unlock him! - Unwrap all the cool presents and even Festive Spike in the Holiday Calendar..
Version 3.2.1 18 October 2022- The Subway Surfers World Tour has a spooky Halloween in Mexico. - A nightmarish new surfer approaches… Fantasma is ready to rumble! - Bob the Blob gets a little toxic with his new Slime Outfit and the gooey Smoking Slime Board. - All eyes are on this year’s Halloween Calendar — don’t miss out on getting Morgan and more rewards! - Collect Hourglasses to extend your run in this all new Event — the Timed Tag Team Challenge. - Enjoy the falling leaves of Vancouver in the Marathon Challenge!.
Version 2.38.0 08 August 2022- The Subway Surfers World Tour tells stories of mythology in Greece! - Play through the Greece Season Hunt and unlock the stone-cold new surfer Moira. - Run your way through the labyrinth of tracks and unlock Nikos’s new Hopper Outfit. - Take a break with the Tag Team Challenge in Venice Beach. - The Super Runner Challenge gets a reFRESH — get to the end and unlock Super Runner Fresh!.
Version 2.36.0 27 June 2022- The Subway Surfers World Tour takes a sunny summer vacation in Iceland! - Get in a rhythm with the Super Runner Staged Challenge to unlock Super Runner Fresh and his Boombastic Board. - Run your way through the Season Hunt to unlock Clementine and her Frosty Outfit. - Access World Tour Events and travel to some classic destinations like Cairo and Barcelona..
Version 2.33.0 25 April 2022- The Subway Surfers World Tour crashes through Monaco! - Take a test drive with our genius new surfer, Dummy. - Channel your inner daredevil with the new Crash Test Board. - Take a break from Monaco with the Marrakesh Marathon Challenge..
Version 2.30.0 21 February 2022- The Subway Surfers World Tour returns to the streets of Barcelona! - Get creative with the slightly messy NEW surfer, Charlie - Trek across the stars with the out of this world and LANDMARK of a board; the Astronave - Roberto has a fresh new look for the Barcelona streets with his Cules Outfit.
Version 2.27.1 20 December 2021- The Subway Surfers World Tour heads to the magical North Pole. - Join our fellow reindeer enthusiast and cheerful new surfer Clementine. - Take a bite or maybe just a ride on the new Gingerboom Board. - Space Bot has a sweet new outfit baked to perfection — Gingerbot. - Deliver presents and joy while plowing through the snow of St. Petersburg in Gift Rush! Don’t let the imposter Santa catch you though. - Daily gifts from us to you! Login everyday and claim your holiday calendar awards..
Version 2.24.4 20 October 2021- The Subway Surfers World Tour goes to chilling Mexico - Meet the new fan-made surfer, Bob the Blob - Unlock the new Torito board and explore mysterious streets and haunted subways - Team up with Olivia in her new Derby Macabre outfit - Spend Event Coins in the Shop to unlock awesome free stuff - Download if you dare!.
Version 2.22.0 30 August 2021- The Subway Surfers World Tour has arrived in fabulous Las Vegas - Meet Cleo, the surfer of kindness - Rule the streets of Las Vegas on the new Queen of Hearts board - Collect the Word Hunt letters to earn Coins and Mystery Boxes - Spend Event Coins in the Shop to unlock awesome free stuff - Join the kindness movement today!.
Version 2.19.0 28 June 2021- Travel to the city of light on the Subway Surfers World Tour! - Meet Alexandre, the music-loving surfer, and dash through the beautiful streets of Paris. - Unlock the colorful Paint Palette board and go for a surf down the subway with Parkour Rin. - Team up with Coco, the loveable mime, and collect Tokens to unlock fun prizes in the Season Hunt. - New fun and fresh bundles, sales, and more in the Subway Surfers Shop..
Version 2.19.0 28 June 2021- Travel to the city of light on the Subway Surfers World Tour! - Meet Alexandre, the music-loving surfer, and dash through the beautiful streets of Paris. - Unlock the colorful Paint Palette board and go for a surf down the subway with Parkour Rin. - Team up with Coco, the loveable mime, and collect Tokens to unlock fun prizes in the Season Hunt. - New fun and fresh bundles, sales, and more in the Subway Surfers Shop..
Version 2.19.0 28 June 2021- Travel to the city of light on the Subway Surfers World Tour! - Meet Alexandre, the music-loving surfer, and dash through the beautiful streets of Paris. - Unlock the colorful Paint Palette board and go for a surf down the subway with Parkour Rin. - Team up with Coco, the loveable mime, and collect Tokens to unlock fun prizes in the Season Hunt. - New fun and fresh bundles, sales, and more in the Subway Surfers Shop..
Version 2.16.1 23 April 2021- Get ready for takeoff and join the Subway Surfers World Tour in Houston - Put on your space suit and get ready to meet Buzz, the new galactic surfer - Blast through an out-of-this-world subway on the new Shuttle board - Go for the full outer space experience with cosmic sales and offers in the Shop - Collect Tokens to unlock amazing rewards in the Season Hunt.
Version 2.13.5 26 February 2021-The Subway Surfers World Tour returns to the cool streets of Berlin. -Meet the new Berlin surfer Zayn. -Team up with a crew of edgy surfers from around the world. -Drift through the concrete jungle on awesome boards. -Collect Tokens to unlock free characters, boards, and more in the Season Hunt!.
Version 2.10.0 10 December 2020The Subway Surfers World Tour continues in cool St. Petersburg Dash through the snowy streets of St. Petersburg with Nicolai and Freya on the classic Sleigh Board Team up with hearty and festive surfers you know and love from around the world - all dressed up in fresh new outfits. Collect Snowflakes to unlock fun and festive characters, ultra cool boards and more in the frosty Season Hunt! Lookout for amazing offers throughout this joyous season in the Subway Surfers Shop..
Version 2.9.2 19 November 2020- The Subway Surfers World Tour continues in fresh Seattle - Level up your game with Andy, the new techie surfer - Run through hip streets and lush green forests - Beat your High Score on the Pixel Heart board - Collect Tech Robots to unlock amazing prizes in the Season Hunt.
Version 2.9.0 12 November 2020- The Subway Surfers World Tour continues in fresh Seattle - Level up your game with Andy, the new techie surfer - Run through hip streets and lush green forests - Beat your High Score on the Pixel Heart board - Collect Tech Robots to unlock amazing prizes in the Season Hunt.
Version 2.8.4 05 November 2020- The Subway Surfers World Tour goes to chilling Cambridge… - Meet the new spooky Cambridge surfers Noel, Cathy, and Morgan! - Creep through dark forests on the new Beelzebook board - Treat yourself with amazing Halloween Bundles.
Version 2.8.3 30 October 2020- The Subway Surfers World Tour goes to chilling Cambridge… - Meet the new spooky Cambridge surfers Noel, Cathy, and Morgan! - Creep through dark forests on the new Beelzebook board - Treat yourself with amazing Halloween Bundles.
Version 2.8.2 23 October 2020- The Subway Surfers World Tour goes to chilling Cambridge… - Meet the new spooky Cambridge surfers Noel, Cathy, and Morgan! - Creep through dark forests on the new Beelzebook board - Treat yourself with amazing Halloween Bundles.
Version 2.3.1 16 July 2020- The Subway Surfers World Tour goes for the first time ever, to the medieval city of Edinburgh - Meet the latest addition to the crew, Callum, the rebellious Scottish surfer - Unlock Callum’s mythical Changeling Outfit - Explore the epic highlands of Scotland - Skate through the underground streets on the new Punk Board.
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Update your device software to the latest version, delete the app and redownload it from the app store. Your subway surfers game progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.