Is Microsoft OneDrive not working / having issues for you?
Recently reported problems with Microsoft OneDrive within the last 24 hours
Microsoft OneDrive App Status (April 2024)
If you are having trouble with the Microsoft OneDrive app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.
| App Name | Microsoft OneDrive |
| App Category | Productivity |
| Developer | Microsoft Corporation |
| Relase Date | 13 December 2011, Tuesday |
| Last Update | 11 March 2024, Monday |
| Compatibility | IOS 16.0 or later |
Common Microsoft OneDrive App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My Microsoft OneDrive app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The Microsoft OneDrive app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having Microsoft OneDrive login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the Microsoft OneDrive server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have Microsoft OneDrive app installation issues
There seems to be some issues with the installation of the Microsoft OneDrive app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My Microsoft OneDrive app is not updating properly in my phone
In order to ensure that you are able to update the Microsoft OneDrive app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with Microsoft OneDrive
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
Microsoft OneDrive app notifications are not working properly
If you are not receiving notifications for the Microsoft OneDrive app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "Microsoft OneDrive" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
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I have a problem with Microsoft OneDrive!
Are you experiencing issues with the Microsoft OneDrive app or would you like to share some feedback? Please write your problem above and someone from our community may help you.
Microsoft OneDrive Developer Updates
This update contains bug fixes and stability improvements..
Version 15.4.5 16 January 2024This update contains bug fixes and stability improvements..
Version 14.21.7 18 November 2023This is the last version of the OneDrive iOS and iPadOS Apps that can be installed on devices with iOS/iPadOS 15. The next one will only support iOS 16 and 17. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 14.17.3 19 September 2023This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 14.11.3 11 July 2023There is now an option to edit photos within the app. You will now have the option to as crop, rotate, adjust brightness, contrast, saturation, apply filters, and add markups This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 14.6.6 04 May 2023Good news - opening text files in Dark Mode is now working smoothly. We've fixed the issue for you. Enjoy! This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 14.2.2 06 March 2023This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 13.46.2 28 December 2022This update contains bug fixes and stability improvements. Camera Upload now supports uploading RAW photos in their original format. We will now backup your RAW and ProRAW photos in their highest fidelity, giving you full creative control. We would like to let our users know that we are planning on dropping support for the OneDrive app on iOS 14 and iPadOS 14 versions soon. Please ensure you're on one of the later versions of iOS/iPadOS (15 or 16) to make sure you're still able to access OneDrive. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 13.40 26 October 2022This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.
Version 13.31 25 August 2022This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 13.22 29 June 2022This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 13.12 27 April 2022This release drops support for the Discover page in the ME tab. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 13.1 23 February 2022This update contains bug fixes and stability improvements. This version of OneDrive supports iOS/iPadOS versions 14 or newer This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.59.3 15 December 2021The sign in and sign up screens had minor visibility issues. We've fixed these and have also added more descriptive text in VoiceOver for those screens. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.53.21 22 October 2021This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.45.3 25 August 2021This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.37 30 June 2021VoiceOver now identifies folder names as headings This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.28.2 28 April 2021The app would crash when selecting scan from + button, this has been fixed. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.19.11 01 March 2021We're actively working on improving our Files App experience and have temporarily set it in read only mode. VoiceOver would go to an empty box when you'd enter selection mode from the Photos Tab. This has been fixed and VoiceOver will now take you straight to your photos. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.11.6 17 December 2020Live Photo support has arrived just in time for the holidays. This season, capture your perfect dashing-through-the-snow moment in all its moving glory. Whether you backup all your live action memories automatically with Camera Upload or manually upload a few of your favorites, we've got you covered. One horse open sleighs not included. We improved our Scribble support for PDF files so now you can now write anywhere in the PDF and convert your scribbles to typed text annotations. Occasionally, Korean text written the PDF editor disappeared on you, which was on us. This bug is now fixed. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.10 08 December 2020This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.9.6 30 November 2020The Albums button in Photos tab wasn't being read out properly by VoiceOver, making it difficult to navigate. This has been fixed. For some users, the Libraries tab was overlapping with other icons, making it very hard to use. This has been fixed and the tabs are keeping their distance once more. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.8 18 November 2020This update contains bug fixes and stability improvements. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.6.4 04 November 2020For business users, the "Open Site" button on Shared Libraries wasn't responding to VoiceOver. This has been fixed and now you can use VoiceOver to launch the "Open Site" button and navigate to the full site. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.5 30 October 2020The VoiceOver label on the plans page was failing to mention what premium apps were included with your Microsoft 365 subscription. This has been fixed and VoiceOver will now read out the full app list of Word, Excel, PowerPoint, OneNote, Outlook, and of course, OneDrive. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
Version 12.1.2 01 October 2020Tapping on the undo or redo button in the PDF viewer was not working as you'd expect (unless you were expecting the occasional crash). This has been fixed. For iOS 14 users, the app was showing a blank screen when you tried to use the "add photo to album" command. This has been fixed and you can once again add photos to albums with this command as you'd expect. This wouldn't be possible without your feedback. If you run into any issues, please shake your device and tap "Report a Problem.".
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Update your device software to the latest version, delete the app and redownload it from the app store. Your microsoft onedrive app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.