Is PlayStation App not working / having issues for you?

APP NAME
PlayStation App
VERSION
23.11.0
APP WORKING?

Recently reported problems with PlayStation App within the last 24 hours

Not Working55%
Login Issue38%
Loading Problem42%
Installation Issue16%

PlayStation App App Status (February 2024)

If you are having trouble with the PlayStation App app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name PlayStation App
App Category Entertainment
Developer PlayStation Mobile Inc.
Relase Date 13 November 2013, Wednesday
Last Update 16 November 2023, Thursday
Compatibility IOS 13.0 or later

Common PlayStation App App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My PlayStation App app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The PlayStation App app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having PlayStation App login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the PlayStation App server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have PlayStation App app installation issues

There seems to be some issues with the installation of the PlayStation App app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My PlayStation App app is not updating properly in my phone

In order to ensure that you are able to update the PlayStation App app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with PlayStation App

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

PlayStation App app notifications are not working properly

If you are not receiving notifications for the PlayStation App app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "PlayStation App" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with PlayStation App!

Are you experiencing issues with the PlayStation App app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

PlayStation App Developer Updates

Version 23.11.0 16 November 2023

• Search results: We've made it easier to see the pricing and PS Plus info. • New PS Store "Hardware" tab: Browse the latest hardware including PS5 and PS VR2..

Version 23.10.0 19 October 2023

• Activity Game Help: Now on PS App for supported PS5 titles. • Show hidden trophies: With a new "Reveal All" toggle, you can now reveal details for all hidden trophies in a game. Access this from the sort menu while viewing a trophy list. • New trophy overview screen: We’ve added a screen explaining how the trophy system works and how to increase your trophy level. Go to Trophies in your profile, scroll to the bottom of the game list, and select [Learn More]. • Trophy sort: You can now sort trophy lists when comparing trophies with others. In compare mode, you can access all these sorting options while viewing a trophy list..

Version 23.8.0 30 August 2023

This update includes fixes and performance improvements. Recent updates: • Now Playing: In this new section of PlayStation App, you'll see useful shortcuts like hints and trophies for the game that you're currently playing..

Version 23.6.5 13 July 2023

This update includes fixes and performance improvements. Recent updates: • Friends Who Play: Now you can check which of your friends have a game before and after you purchase..

Version 23.4.0 26 April 2023

• This update includes fixes and performance improvements..

Version 23.2.1 15 February 2023

• New profile abilities: Update your online status anytime from your profile in PlayStation App..

Version 22.11.1 13 December 2022

• Create a calendar event from messages: When you write a message that includes the date and time, the text will become a hyperlink that allows you to create an event. This feature is released in supported countries/regions first. More will be added soon. • Light and Dark Modes: You can customize how PS App looks. Check it out under Settings > PlayStation App > Appearance..

Version 22.10.0 20 October 2022

Improved search: Find games easier. Light mode: We've made it easier for you to use PS App in daylight. When light mode is turned on, your PS App's appearance changes to a light background with dark buttons..

Version 22.8.0 30 August 2022

This update includes fixes and performance improvements. Recent updates: • Improved child privacy settings: Parents and guardians now receive a push notification whenever their child updates their privacy settings. Check the child's privacy settings by tapping the notification..

Version 22.5.0 09 June 2022

• Improved child privacy settings: Parents and guardians now receive a push notification whenever their child updates their privacy settings. Check the child's privacy settings by tapping the notification. • This update also includes fixes and performance improvements..

Version 22.4.0 21 April 2022

• Landscape mode: On your mobile phone, you can now enjoy PS App with a wider view. • Personalize Official News: Stay updated on your favorites by choosing what games you follow. • Share game links: Excited about a game? Now, you can send game details from PS Store..

Version 22.2.0 17 February 2022

This update includes fixes and performance improvements. Recent updates: • Find your games faster: New sort options in Game Library. • Select and send multiple images: In messages, you can now easily share multiple images from your device's storage..

Version 21.11.2 15 December 2021

This update includes fixes and performance improvements. Latest updates: • Wishlist price drop notifications: Get notified when items on your wishlist are on sale..

Version 21.10.1 21 October 2021

• Adjust players' volume: Adjust the individual voice chat volume of other players. • Direct reply notification: Quickly reply to the sender of a message from the push notification..

Version 21.8.0 25 August 2021

This update includes fixes and performance improvements..

Version 21.6.0 01 July 2021

This update includes fixes and performance improvements..

Version 21.4.0 29 April 2021

• Sort and filter in PS Store to help you find what you're looking for. • Compare trophies with friends. • Manage your PS5 storage anytime from settings. • Join multiplayer sessions on PS5 from game invites. • Share images, text, and URLs from other apps to friends on PS App. • Turn party notifications on/off. • This update also includes fixes and performance improvements..

Version 21.1.1 09 February 2021

This update includes fixes and performance improvements..

Version 20.11.1 10 December 2020

This update includes fixes and performance improvements..

Version 20.11.0 07 December 2020

This update includes fixes and performance improvements..

Version 20.9.5 16 November 2020

This update includes fixes and performance improvements..

Version 20.9.4 08 November 2020

This update includes fixes and performance improvements..

Version 20.9.3 29 October 2020

A brand-new PlayStation App! We’ve combined the previous PlayStation App and PlayStation Messages into one seamless experience – packing in lots of new features so you can easily connect with friends while keeping up with the latest deals and gaming news..

Version 19.15 23 March 2020

Our latest release has minor fixes and tweaks..

Similar app Problems
✓ PlayStation App Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your playstation app app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.