Is Amex not working / having issues for you?

APP NAME
Amex
VERSION
7.5.4
APP WORKING?

Recently reported problems with Amex within the last 24 hours

Not Working24%
Login Issue45%
Loading Problem26%
Installation Issue65%

Amex App Status (March 2024)

If you're experiencing difficulties with the Amex app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name Amex
App Category Finance
Developer American Express
Relase Date 31 March 2010, Wednesday
Last Update 04 March 2024, Monday
Compatibility IOS 15.2 or later

Common Amex App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Amex app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Amex app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Amex login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Amex server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Amex app installation issues

There seems to be some issues with the installation of the Amex app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Amex app is not updating properly in my phone

In order to ensure that you are able to update the Amex app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Amex

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Amex app notifications are not working properly

If you are not receiving notifications for the Amex app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Amex" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Please wait! Amex app comments loading...

I have a problem with Amex!

Are you experiencing issues with the Amex app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Amex Developer Updates

Version 7.5.4 04 March 2024

- Have an Additional Card Member on your account? Now you can replace their card and track its status in the Account tab..

Version 7.3.5 10 January 2024

- We made it easy for you to monitor and redeem your loyalty points within the new Rewards module in the welcome screen. - Now you can easily view your upcoming travel bookings through the new carousel in the membership tab. - We made it easy for you to check your available funds after depositing a check or making a transfer to your American Express® Rewards Checking Account..

Version 7.3.3 16 November 2023

- We made it easy for you to monitor and redeem your loyalty points within the new Rewards module in the welcome screen. - Now you can easily view your upcoming travel bookings through the new carousel in the membership tab. - We made it easy for you to check your available funds after depositing a check or making a transfer to your American Express® Rewards Checking Account..

Version 7.0.2 11 September 2023

-We've made it easy for you to navigate between all your accounts with a simple swipe on the home tab. -Now you can discover new app features in one place. Head to the Account tab and tap "Try New Features" to get started. -There’s an improved way to make the most out of your membership. Now you can redeem membership rewards points for gift cards from 90+ merchants in the membership tab. -Now you can update your American Express banking account profile information anytime in the Account tab..

Version 6.66.0 28 June 2023

- We made it easy for you to freeze, replace your card, add someone to your account & set your default card with one tap, just on the Home tab..

Version 6.64.5 17 May 2023

- Chatting with our Customer Service team? Now you can minimize your chat and return to it easily from anywhere in the App. - There’s a new way to make the most of your Platinum benefits. Now you can track progress on your enrolled benefits in the Membership tab*. - Now you can search and filter through up to 24 months of transactions in your Savings Account*. *These features are subject to Card Member eligibility..

Version 6.62.0 01 March 2023

- We made it easy for you to access your Send & Split account by adding it to the welcome screen. - Now you can track your estimated carbon emissions when using your eligible Cards and support carbon removal projects. Head to the Membership tab to get started. Keep in mind, certain features are subject to Card Member eligibility..

Version 6.60.0 15 November 2022

We’re constantly making improvements to help ensure you have the best experience. In this release we focused on bug fixes and enhancements to make the App faster and more secure. Thanks for using the American Express App.

Version 6.59.1 31 October 2022

Was your Card lost or stolen while traveling? Now you can easily order and ship your replacement Card to a temporary address within the US under the “Replace a Card” section in the Account tab..

Version 6.57.0 01 September 2022

- There’s a new way to use our Split feature. Now you can split multiple pending or posted charges all at once with other Venmo or PayPal users. Getting paid back directly to your Card for all your weekend activities or a night out with friends has never been easier. Tap on any charge, then ‘Split It’ to get started. - Waiting for your American Express® Rewards Checking Card to arrive? We made it easy for you to track your debit card directly in the App and get notified when it has shipped, delivered or if it has been returned to us..

Version 6.55.0 05 July 2022

There’s a new and improved way to manage your Membership. Redeem rewards, enroll in benefits, book travel, and more with the new, easy-to-use experience. Benefits and rewards can vary among products..

Version 6.53.2 09 May 2022

Bug fixes and enhancements..

Version 6.51.0 22 February 2022

-We simplified how merchant names appear on the Home tab so you can clearly identify recent purchases and monitor your transactions with ease. -In the Offers section, we added filters to help you discover more relevant offers. Refine your search for savings by filtering to categories like Shopping, Dining, Travel, and more. Keep in mind, certain features are subject to Card Member eligibility..

Version 6.48.0 16 November 2021

Bug fixes and enhancements..

Version 6.47.0 27 October 2021

Bug fixes and enhancements..

Version 6.45.0 01 September 2021

Bug fixes and enhancements..

Version 6.43.0 01 July 2021

In the Payments section, Card Members can schedule multiple payments with in a given billing cycle, and view and delete scheduled payments. Card Members who are traveling can now: • View and manage their itinerary for bookings made through American Express within 30 days of travel • Check the capacity status of a Centurion Lounge in advance to see whether that lounge is: Not Busy, A Little Busy, Very Busy or Almost Full. Only for Card Members eligible for Centurion Lounge access..

Version 6.41.0 28 April 2021

• We've been keeping you in the dark about our new dark mode - now you can select a light or dark theme based on your system's appearance..

Version 6.39.0 04 March 2021

• Introducing a new way to Search in the App. Search for transactions across the last 7 months by entering a merchant name and filtering by date range. Results will include credit and debit transactions for both primary and additional Card Members. Primary Card Members with Additional Card Members on their account can now: • Add or edit a spend limit for each Additional Card Member. • Freeze or unfreeze each Additional Card to limit purchases..

Version 6.37.1 14 December 2020

• Bug fixes and enhancements.

Version 6.37.0 19 November 2020

• In just three steps, eligible Card Members can now complete enrollment in the Financial Relief Program in-app without having to call or chat. Card Members: • Enrolled in Membership Rewards® can now use points to pay for eligible transactions. • Who have an American Express Savings Account with linked profiles can now view their accounts..

Version 6.36.1 09 November 2020

Card Members can now: • Send money to Venmo or PayPal users, without their standard credit card fee. • Split an AMEX charge and get paid back right to your card..

Version 6.36.0 28 October 2020

• Digital receipts are now available through our app for specific merchants such as, Microsoft, Skype and more! Card Members can now: • Enroll in multiple merchant offers easily with a one tap enrollment. • Receive push notifications about Card delivery status for any new, replacement, or renewal Card..

Version 6.35.1 01 October 2020

• Our Financial Relief Program now offers Short Term and Long Term payment plans in order to keep you in control of your account. • My Credit Guide is now available to provide you with your credit score and assist with steps to obtain your target credit score. Click on 'Free Credit Score and Report' to learn more..

Similar app Problems
✓ Amex Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your amex app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.