Is ShutterCount Mobile not working / having issues for you?

APP NAME
ShutterCount Mobile
VERSION
6.5.1
APP WORKING?

Recently reported problems with ShutterCount Mobile within the last 24 hours

Not Working88%
Login Issue7%
Loading Problem3%
Installation Issue36%

ShutterCount Mobile App Status (May 2024)

If you're experiencing difficulties with the ShutterCount Mobile app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name ShutterCount Mobile
App Category Photo & Video
Developer DIRE Studio
Relase Date 04 April 2016, Monday
Last Update 06 December 2023, Wednesday
Compatibility IOS 15.6 or later

Common ShutterCount Mobile App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My ShutterCount Mobile app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The ShutterCount Mobile app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having ShutterCount Mobile login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the ShutterCount Mobile server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have ShutterCount Mobile app installation issues

There seems to be some issues with the installation of the ShutterCount Mobile app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My ShutterCount Mobile app is not updating properly in my phone

In order to ensure that you are able to update the ShutterCount Mobile app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with ShutterCount Mobile

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

ShutterCount Mobile app notifications are not working properly

If you are not receiving notifications for the ShutterCount Mobile app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "ShutterCount Mobile" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with ShutterCount Mobile!

Are you experiencing issues with the ShutterCount Mobile app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

ShutterCount Mobile Developer Updates

Version 6.5.1 06 December 2023
New features:
• The revamped USB communication engine establishes Canon camera connections faster and is immune to card content enumeration issues.
• Updated Wizard..
Version 6.5 21 October 2023
New features:
• Added support for Canon EOS R50 and R100.
• Added support for NIKON Zf.
• Added support for PENTAX K-3 Mark III Monochrome.
• AI support assistant covers 95%+ of the typical problems stemming from incorrect app use with immediate answers on the device.
• New information message for cameras reporting the counter in 1000 increments.
• Added a new message when improperly working USB connection is detected on iOS/iPadOS 17.
Fixes:
• Worked around the missing daylight savings time option in the EOS R5 C to ensure that time and time zone in VIDEO mode are always the same as those set by the app in PHOTO mode.
• Corrected a problem where the device's pairing name might appear garbled on the camera..
Version 6.4 30 May 2023
New features:
• Added support for Canon EOS R8 and Nikon Z8..
Version 6.3 05 March 2023
New features:
• Added support for Canon EOS R6 Mark II.
• Improved error messages..
Version 6.2 30 November 2022
New features:
• Added support for Canon EOS R7.
• Improved iOS/iPadOS 16 compatibility..
Version 6.1 28 September 2022
New features:
• Added support for Nikon Z30.
• Added support for iPhone 14 Pro and 14 Pro Max screen sizes..
Version 5.1 16 February 2022
New features:
• Added support for Canon EOS R3 and Nikon Z9.
• Added a prominent message when Canon camera pairing is continuously attempted the wrong way..
Version 5.0.1 06 October 2021
New features:
• Added support for iPad mini 6 screen size.
• Improved iOS 15 support..
Version 5.0 18 September 2021
New features:
• The all-new Wizard guides you through numerous possibilities the app offers in reading the counter from Canon, Nikon and Pentax cameras.
• Shutter wear (in percentage of the shutter's rating) is displayed in a separate field on the Camera Summary screen.
• Pairing is offered automatically when a camera ready for pairing is detected on the network. It can be disabled in the menu.
• Reworked pairing dialog with progress indication.
• Added support for Pentax K-3 Mark III and Nikon Z fc.
• Support for downloading images directly from USB-connected Nikon/Pentax cameras and memory card readers. Requires iOS/iPadOS 14.5 or later.
• Improved USB and Wi-Fi connection problem detection..
Version 4.9 16 April 2021
New features:
• Added support for Canon EOS R6.
New features in the Live View Pack:
• The number of pictures made with the electronic shutter is displayed on the Distribution Chart for Canon 90D, M50/Kiss M and R6. This number is not included elsewhere as the electronic shutter does not contribute to mechanical shutter wear..
Version 4.8 13 March 2021
New features:
• Added a message when network pairing is attempted while local network access is not allowed for the app.
• Improved problem reporting.
• Improved iOS 14 support..
Version 4.7 09 November 2020
New features:
• Added support for Nikon D6, Z6 II, Z7 II.
• USB connections continue to operate for up to 30 seconds when the app is put into the background on iOS/iPadOS 14.2 and later.
• The app falls back to displaying a number that includes electronic shutter actuations when the Canon EOS R5 fails to report the mechanical shutter counter due to a firmware bug.
• Added support for iPhone 12 series screen sizes.
New features in the Plus Pack:
• Raw Copyright Information reveals extraneous information contained in Canon cameras. Ideally there should be no such thing, but editing or deleting author and copyright in the camera (as well as with most apps) will result in leftover that may leak personal data.
• Wipe Personal Data securely deletes owner name, author name, copyright and (if available) IPTC information from Canon cameras.
New features in the Live View Pack:
• The number of pictures made with the electronic shutter is displayed on the Distribution Chart for Canon EOS-1D X Mark III, R and R5. This number is not included elsewhere as the electronic shutter does not contribute to mechanical shutter wear..
Version 4.6 19 September 2020
New features:
• Added support for Canon EOS 850D/Rebel T8i/Kiss X10i.
• Added support for Nikon D780 and Z5.
• Added progress notification if connecting a camera via USB takes longer than one second (due to a large number of pictures on the memory card).
• Added an error message when non-operational USB connection detected on iOS 14.
• Improved Wi-Fi connection problem detection.
Fixes:
• The Usage Meter is now displayed correctly on iPads in landscape orientation..
Similar app Problems
✓ ShutterCount Mobile Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your shuttercount mobile app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.