Is Securus Mobile not working / having issues for you?

Securus Mobile

Recently reported problems with Securus Mobile within the last 24 hours

Not Working4%
Login Issue87%
Loading Problem30%
Installation Issue25%

Securus Mobile App Status (June 2024)

If you are having trouble with the Securus Mobile app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Securus Mobile
App Category Social Networking
Developer Securus Technologies, Inc
Relase Date 21 January 2016, Thursday
Last Update 15 May 2024, Wednesday
Compatibility IOS 14.0 or later

Common Securus Mobile App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Securus Mobile app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Securus Mobile app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Securus Mobile login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Securus Mobile server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Securus Mobile app installation issues

There seems to be some issues with the installation of the Securus Mobile app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Securus Mobile app is not updating properly in my phone

In order to ensure that you are able to update the Securus Mobile app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Securus Mobile

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Securus Mobile app notifications are not working properly

If you are not receiving notifications for the Securus Mobile app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Securus Mobile" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with Securus Mobile!

Are you experiencing issues with the Securus Mobile app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Securus Mobile Developer Updates

Version 3.12 15 May 2024
bug fixes and improvements..
Version 3.11 15 March 2024
Bug fixes and improvements..
Version 3.10 06 December 2023
Bug fixes and improvements..
Version 3.8 30 August 2023
Minor bug fixes.
Version 3.6 13 April 2023
Bug fixes and improvements.
Version 3.5.5 30 January 2023
bug fixes.
Version 3.5.4 17 December 2022
Bug fixes and improvements..
Version 3.5.1 24 August 2022
With this release users now have the ability to close their online account.
Improved experience on entering a coupon for Securus Video Connect.
Minimum version required is now 14.
Version 3.5 27 June 2022
Bug fixes and performance improvements.
Version 3.4 28 April 2022
Bug fixes.
Version 3.2.2 11 February 2022
Bug fixes.
Version 3.1 16 November 2021
Usability improvements and bug fixes.
Version 3.0.1 01 October 2021
• Text Connect - lets you purchase a set of text messages for you and your incarcerated individual to send and receive
• Streamlined home screen
• Minimum OS required is now 13.
Version 2.9 29 April 2021
Prepaid call subscription option at participating facilities
Usability improvements and bug fixes.
Version 2.8.2 03 March 2021
Spanish language support when user sets the language to Spanish on the device
eMessaging enhancements including Unread message counter on home screen Expanded contact list Draft messages are now saved every 5 minutes
Usability improvements and bug fixes.
Version 2.8.1 12 December 2020
Bug fixes.
Similar app Problems
✓ Securus Mobile Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your securus mobile app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.