Is LG ThinQ not working / having issues for you?

LG ThinQ

Recently reported problems with LG ThinQ within the last 24 hours

Not Working79%
Login Issue48%
Loading Problem88%
Installation Issue36%

LG ThinQ App Status (April 2024)

If you're experiencing difficulties with the LG ThinQ app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name LG ThinQ
App Category Lifestyle
Developer LG Electronics, Inc.
Relase Date 18 July 2016, Monday
Last Update 13 March 2024, Wednesday
Compatibility IOS 14.0 or later

Common LG ThinQ App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My LG ThinQ app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The LG ThinQ app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having LG ThinQ login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the LG ThinQ server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have LG ThinQ app installation issues

There seems to be some issues with the installation of the LG ThinQ app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My LG ThinQ app is not updating properly in my phone

In order to ensure that you are able to update the LG ThinQ app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with LG ThinQ

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

LG ThinQ app notifications are not working properly

If you are not receiving notifications for the LG ThinQ app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "LG ThinQ" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with LG ThinQ!

Are you experiencing issues with the LG ThinQ app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

LG ThinQ Developer Updates

Version 5.0.19130 13 March 2024

You can register LG appliances that do not support Wi-Fi connection on the ThinQ app and receive information about the devices and benefits..

Version 5.0.15130 11 January 2024

β€’ Performance has been improved to make them for a more stable user experience..

Version 5.0.11861 23 November 2023

Enhance your daily life with the new ThinQ. β€’ Discover the convenience of smart home appliances through the Home tab. β€’ Experience ThinQ UP appliances that evolve with you. β€’ Discover new ways to use your home appliances. β€’ Create smart routines to match your needs. β€’ Monitor your energy consumption data quickly. β€’ Handle everything from troubleshooting to service requests directly from the app. β€’ Ask our AI-powered chatbot about ThinQ home appliances 24/7. β€’ Conveniently reference LG home appliance manuals in one place..

Version 4.1.49230 13 September 2023

Discover a multitude of diverse and convenient features in the latest version of the app..

Version 4.1.45020 17 July 2023

Experience a more convenient and stable service with improved performance in the new version..

Version 4.1.41122 16 May 2023

Experience a more convenient and stable service with improved performance in the new version..

Version 4.1.37030 13 March 2023

Connect Signature Kitchen Suite on ThinQ app to use it more convenient..

Version 4.1.33111 03 January 2023

Bug fixes and performance improvements made..

Version 4.1.29110 08 November 2022

Bug fixes and performance improvements made..

Version 4.1.25120 15 September 2022

Bug fixes and performance improvements made..

Version 4.1.21020 19 July 2022

Bug fixes and performance improvements made..

Version 4.1.15131 13 May 2022

Bug fixes and performance improvements made..

Version 4.0.19110 16 March 2022

Bug fixes and performance improvements made. DISCOVER, PLAN, SHOP, AND COOK thousands of recipes from our awesome creators. You can control your TV more easily on the app..

Version 4.0.15010 21 January 2022

Bug fixes and performance improvements made..

Version 3.6.13011 25 October 2021

Bug fixes and performance improvements made..

Version 3.6.12021 14 September 2021

β–  Bug fixes and performance improvements made..

Version 3.6.10311 09 July 2021

We were able to become stronger and betterβ€”all thanks to your love and support. β–  Rotate the mobile screen horizontally and enjoy the ThinQ app on a wider screen. β–  When you change the font size via your smartphone Settings, it will also apply to the ThinQ app..

Version 3.5.1721 11 May 2021

β–  Learn how to make use of your products via "Take a Tour" (Menu>Customer Support>Take a Tour). β–  A Shortcut widget has been added to help check the current state of your products. β–  Feel free to leave your comments about the '1:1 Support' service you have received. β–  You can watch the pictures and videos in your smartphone gallery on a TV screen and hear TV sounds from your mobile phone. β–  Thanks to a virtual keyboard of the ThinQ app, searching has become a lot easier. - By connecting a virtual keyboard to your TV, you can easily type texts when using the TV Search feature. β–  You can use the W.W.W. (Who Where What) feature of your TV on the LG ThinQ app. β–  The Turn on via Wi-Fi feature has been added. β–  The GUI has been updated for better usability (Menu, Settings, etc). β€» These features may not be available depending on the model..

Version 3.5.1441 22 February 2021

β–  Bug fixes and performance improvements made..

Version 3.5.1232 30 November 2020

β–  Bug fixes and performance improvements made..

Version 3.5.1231 05 November 2020

β–  Bug fixes and performance improvements made. β–  Bugs regarding notice alerts and robot vacuum cleaners have been fixed..

Version 3.5.1130 22 October 2020

β–  Improved app and product connectivity. β–  Fixed the bug that was causing voice recognition issues on TV..

Version 3.5.1055 04 October 2020

β–  Build a home on ThinQ. Give it a name, choose a gorgeous wallpaper, and add rooms. When you’re all done, invite members, so that your whole family can share and control the products of your home together. β–  Frequently used features, such as remote controlling, Smart Diagnosis, purchasing supplies, etc., have been updated and are now more secure. Try them out now..

Similar app Problems
βœ“ LG ThinQ Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your lg thinq app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.