Is SmartHQ not working / having issues for you?

APP NAME

SmartHQ

VERSION

114.2

APP WORKING?

Recently reported problems with SmartHQ within the last 24 hours
Common SmartHQ App Problems and Troubleshooting Steps
My SmartHQ app is not updating properly in my phone
I have a problem with SmartHQ!
SmartHQ Developer Updates

Recently reported problems with SmartHQ within the last 24 hours

Not Working70%

Loading Problem38%

Installation Issue23%

SmartHQ App Status (June 2026)

If you're experiencing difficulties with the SmartHQ app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name	SmartHQ
App Category	Lifestyle
Developer	HAIER US APPLIANCE SOLUTIONS, INC
Relase Date	06 June 2015, Saturday
Last Update	20 March 2026, Friday
Compatibility	IOS 17.6 or later

Common SmartHQ App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
If the app still does not work, you can try installing older versions of the app.

Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.

My SmartHQ app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

The SmartHQ app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having SmartHQ login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

Check if the SmartHQ server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
Verify that your wifi or mobile data connection is working properly.
Ensure that you are using the correct login credentials. Double check the details you are entering.
If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
If you see error message, check if your account has been banned or deactivated.

I have SmartHQ app installation issues

There seems to be some issues with the installation of the SmartHQ app. To resolve this, please follow these steps:

Ensure that your wifi or internet connection is stable.
Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.

My SmartHQ app is not updating properly in my phone

In order to ensure that you are able to update the SmartHQ app, please take the following steps:

Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with SmartHQ

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

Verify that the volume on your phone is not turned down or muted.
Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
Make sure that your phone has enough storage space to download the videos.
Check if the app is compatible with your operating system version.
Check that your phone is not running on low-power mode.

SmartHQ app notifications are not working properly

If you are not receiving notifications for the SmartHQ app, you can check the app's notification settings by following these steps:

Go to the "Apps" section on your device. Locate the "SmartHQ" app.
Check the notification settings to see if they are enabled. If they are not, please enable them.
If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.

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I have a problem with SmartHQ!

Are you experiencing issues with the SmartHQ app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

SmartHQ Developer Updates

Version 114.2 20 March 2026

• Purchase HVAC Air Filters from home screen
• Support for Sourdough Sidekick appliance
• Oven Flex Timer feature
• Drip Coffee Refresh
• New cycle for PH12 Dishwasher Drawer
• K-Cup hot water feature improvements
• P&G Tide Autodose feature disabled
• Dehumidifier setup improvements
• General improvements and bug fixes.

Version 111.3 12 December 2025

• Explore recipes by Brand and Appliance Type
• My Orders & Subscriptions page for US accounts
• Next Order Date and Order Status for water filter subscriptions
• New Bodewell banner for dryers
• New Opal filter banner
• Allows to delete Shortcuts for offline appliances
• Support for FPA S5 Induction Cooktop 56Q
• Support for FPA RB60 Bottom Mount Refrigerator
• FPA Temperature Sensor updates
• Additional features for Haier H500/H600 washer and dryer models
• Improvements and bug fixes.

Version 110.1 21 October 2025

• In-app purchase of Culligan water filters (Fit most appliance brands)
• Added One-Time Purchase Items: Profile Temperature Probe, Air Fry Basket, Leak Sensor
• Opal filters available for purchase via in-app marketplace
• Water filter options for Non-connectable refrigerators
• Support for new Profile Washer and Dryer Combo models
• Alert Top Banner on Dish Control Screen
• Fisher and Paykel Marketing Preferences
• Improvements and bug fixes.

Version 109.1 28 August 2025

• Order dryer rack with registration of model PTD80
• Ability to redeem promo codes
• EcoBalance – ABB Integration
• Offline Appliance Recovery Guide
• Subscriptions for Fisher and Paykel Water Filters (US,CAN and UK)
• Support for WD300 Washer-Dryer
• Fisher and Paykel Non-WiFi appliances registration for Canada
• Haier AA H600+ Dishwasher Support
• Improvements and bug fixes.

Version 107.1 03 June 2025

Features:
• Recipe reviews rating filtering
• Use and Care Manuals for dishwashers
• Dishwasher Drawer energy estimates and new notifications
• Arden Smoker: Save and apply Favorites from Cook History
• Arden Smoker: Support images for Favorites
• Profile Washer/Dryer Combo: How-to Videos
Improvements:
• Advantium Kitchen Timer improvements
• Disable Scan to Cook for ovens.

Version 105.3 28 March 2025

Features:
• Profile wireless probe OTA Updates
• Shopping List Favorites
• Arden Smoker preheat progress indication
• Profile Grind & Brew - Shop and User Guide Tiles
• New Glass and Steam cycles for certain dishwasher Profile models
• HBS100 Haier Premium X - HPD
• HBS100 Haier Premium X - FLW
• Monoblock 320L
• Series 11 Columns Facelift
Improvements:
• Recipe enhancements (Explore page filtering)
• User email account info under Manage Account
• Cafe Grind & Brew link updates
• Cafe Drip Coffee link updates.

Version 103.1 13 December 2024

Features:
• Smoker Cook Mode History / Probe Graph
• AC Matter Device Commissioning
• Recipe Rating and Sharing
• Support for Savant Power Module
• Haier H500/H600 Induction Cooktop Support
• Haier H500/H600 Rangehood Support
Improvements:
• Profile Temperature Probe Enhancements
• Improved Recipe Details Page.

Version 102.50 21 October 2024

Features:
• Recipes: Picture to recipe (Prepared Dish)
• Recipes: Share via email
• SmartHQ Laundry Assistant
• Net Zero Home – Savant Integration
• Dishwasher Cycle Feedback Form
• Dishwasher Water and Energy Usage Estimates per Cycle
Improvements:
• Arden Smoker Favorites Improvements
• POE Home Filter and Water Softener Enhancements
• Built-in Convection/Advantium improvements
• Fisher and Paykel Dish Drawer User Guides.

Version 102.44 16 August 2024

Features:
• Amazon/Alexa Dash Replenishment for dishwashers
• Dish Rinse Aid Option State
• Profile Wireless Probe
• 36" Bottom Mount Columns
• Haier 680L Thru Door I/W Quad Door
• 57R Micro Combi Handleless
• 57J - Micro Combi - 30" Fronts
• 57P - Micro Combi Small TFT Series 7
Enhancements:
• Bug fixes and improvements
• Permission priming for the Wi-Fi-only commissioning process
• Water heater setpoint temperature warning pop-up for Fisher and Paykel models
• Laundry Center - Connect Plus Enhancements
• Espresso Content Updates
• Drip Coffee Maker Content Updates
• Shop & Guide Tile for Arden Indoor Smoker
• Enhancements for 60cm UC Wine & Bev screens
• New markets for FPA RF500Q refrigerator (UK/SG)
• Haier H600 Dishwasher Cavity Light Setting.

Version 102.38 28 June 2024

New Features:
• Water Heater Time of Use
• Support for new water softener models
• Undercounter Wine & Bev BLE commissioning
• PAC Automation
• Opal Fresh Ice
• Updates for WiFi/BLE Connect Plus module
• Net Zero Home (EcoBalance)
• Fisher and Paykel Under Counter Wine Cabinet support
• Fisher and Paykel Modular Cooktop notifications
Enhancements:
• Dryer blocked vent fault page
• Opal and Grind & Brew updates
• Dehumidifier Condensate Water Tank Full
• Permission priming for the commissioning process
• Fisher and Paykel Water Heater UI fixes.

Version 102.33 04 April 2024

New Features:
• TalkBack Support
• Flavorly AI 2.0: Picture to Recipe
• Hot Water Usage for top-load washers
• In-App Software Updates
• FnP Laundry Center Commissioning
Enhancements:
• Nickname rules enhancement for Gateway.

Version 102.27 19 December 2023

New Features:
• Support for Clean Closet
• Dishwasher Scheduling
• Smoker Favorites
• Grind & Brew Grind Time Delta
• Gateway Commissioning
• F&P UK dishwasher support
• F&P Modular Cooktop - Zone timer
Enhancements:
• Appliance update notifications on Dashboard
Misc:
• Cooking sabbath app setting fix.

Version 102.26 21 November 2023

- Fixes remote temperature control for AC Tide units.

Version 102.20 16 September 2023

New Features - Fisher & Paykel:
-Wireless Temperature Sensor: Create restaurant quality meals at home with the app-based guided cooking system. The easy-to-follow app instructions and accuracy of temperature control ensure perfect, predictable results every time.
-Support for the new Fisher and Paykel Top Load Washers.
Enhancements - Profile Smart Mixer:
-Nested Recipe Menus.

Version 102.13 18 July 2023

Shortcut updates:
Now you can create your favorite shortcut for ovens on the SmartHQ home screen. Simply pull your favorite mode and temperature setting to the home screen and start your oven from there.
Other updates:
Improvements on connected water heater features.
Improvements for smart stand mixer features..

Version 102.9 22 April 2023

New features added for dishwashers
New features added for refrigerators.

Version 102.7 23 March 2023

Introducing Active Stir mode for Smart Mixers.

Version 102.3 13 January 2023

support for new Grind and Brew coffee maker
support for new Profile toaster oven.

Version 101.41 31 October 2022

Selected new Fisher & Paykel Dishwashers, washing machines and refrigerators are now compatible with SmartHQ.

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