Is JW Library not working / having issues for you?

APP NAME
JW Library
VERSION
14.2
APP WORKING?

Recently reported problems with JW Library within the last 24 hours

Not Working69%
Login Issue95%
Loading Problem81%
Installation Issue14%

JW Library App Status (April 2024)

If you're experiencing difficulties with the JW Library app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name JW Library
App Category Reference
Developer Watchtower Bible And Tract Society Of New York, Inc.
Relase Date 07 October 2013, Monday
Last Update 16 February 2024, Friday
Compatibility IOS 15 or later

Common JW Library App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My JW Library app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The JW Library app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having JW Library login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the JW Library server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have JW Library app installation issues

There seems to be some issues with the installation of the JW Library app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My JW Library app is not updating properly in my phone

In order to ensure that you are able to update the JW Library app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with JW Library

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

JW Library app notifications are not working properly

If you are not receiving notifications for the JW Library app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "JW Library" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Please wait! JW Library app comments loading...

I have a problem with JW Library!

Are you experiencing issues with the JW Library app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

JW Library Developer Updates

Version 14.2 16 February 2024

- In a playlist, use the Trim feature to play a selected portion of a larger video or audio file. - Fixed several issues with Backup and Restore of personal study data..

Version 14.1.2 07 December 2023

Fixed issue for Japanese publications with Furigana, where highlights moved to a different position..

Version 14.1 29 September 2023

Display pinyin and furigana pronunciation guides for Chinese and Japanese, when available. Fixed several issues with playlists, notes, and tags..

Version 14.0.2 10 August 2023

- Fixed several issues with playlists. - Improved stability and performance of editing notes. - Fixed issue where notes created in one Bible no longer displayed in all the other Bibles. - Fixed issue where notes in input fields, e.g. Meeting Workbook, were no longer shared between languages. - Fixed several issues that were causing the app to crash..

Version 14.0 13 July 2023

- Create playlists of videos, audio, and images. Use or edit them on the Personal Study tab. - Notes added to study questions and picture captions now appear in the same order as the main content. - The minimum supported operating system level is iOS 15.0..

Version 13.5 14 April 2023

- Several issues are fixed, including some causing the app to crash. NOTE: This is the last version that supports iOS 12, 13, and 14. To receive future versions of JW Library, you need to update your device's operating system..

Version 13.4.1 31 January 2023

- The Terms of Use and Privacy Policy have been updated. - Privacy Settings allow you to control the sending of usage and diagnostic data from your device..

Version 13.4 13 January 2023

- The Terms of Use and Privacy Policy have been updated. - Privacy Settings allow you to control the sending of usage and diagnostic data from your device..

Version 13.3 26 October 2022

- The audio and video players have new features, including picture-in-picture (if your device supports it), speed control, and subtitles. - You can control the players with gestures. Tap with two fingers to play or pause, swipe left or right to go next or previous, swipe up or down to adjust the speed, double tap on the left or right side to skip backwards or forwards..

Version 13.2 09 July 2022

Footnotes and endnotes display at the end of articles, in addition to the study pane. Trackpad support for Apple devices is improved..

Version 13.1.1 30 June 2022

Fixed an issue that was causing the app to crash on the Conventions page..

Version 13.1 22 April 2022

Light or dark appearance can be selected under Settings..

Version 13.0.1 04 March 2022

Fixed an issue where an unexpected language would display on Library > Publications. Fixed several bugs, including some that were causing the app to crash..

Version 12.5.2 15 December 2021

Fixed an issue where links to content that only exists on jw.org would redirect to JW Library Sign Language. Fixed an issue where Yeartext for 2022 displayed incorrectly. NOTE: Version 12.5.2 is the last version that supports iOS 9, 10 and 11. If your device runs one of these older operating systems, you will need to update it to receive future versions of JW Library..

Version 12.5.1 01 November 2021

Several issues are fixed, including some causing the app to crash. NOTE: Version 12.5.1 is the last version that supports iOS 9, 10 and 11. If your device runs one of these older operating systems, you will need to update it to receive future versions of JW Library..

Version 12.4.1 07 July 2021

Fixed an issue causing the app to crash on launch for some devices.

Version 12.3.4 19 March 2021

Fixed some issues with opening jw.org links in the app.

Version 12.3.2 05 February 2021

Reduced size of headings in documents on compact devices Fixed several bugs, including some that were causing the app to crash.

Version 12.2.1 12 November 2020

Fixed several bugs, including some that were causing the app to crash.

Version 12.2 14 October 2020

When you use Share to send someone a link, the recipient can open the link in JW Library Ability to share a link to a specific paragraph or verse Fixed an issue causing highlighting to be slow or unresponsive Fixed several bugs, including some that were causing the app to crash.

Version 12.1 20 August 2020

All fonts are now the same as jw.org and Watchtower ONLINE LIBRARY Fixed an issue where the latest publications were not visible Fixed several bugs, including some that were causing the app to crash.

Similar app Problems
✓ JW Library Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your jw library app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.