Is Sky Guide not working / having issues for you?
Recently reported problems with Sky Guide within the last 24 hours
Sky Guide App Status (April 2024)
If you're experiencing difficulties with the Sky Guide app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.
App Name | Sky Guide |
App Category | Reference |
Developer | Fifth Star Labs LLC |
Relase Date | 06 May 2013, Monday |
Last Update | 06 November 2023, Monday |
Compatibility | IOS 15.0 or later |
Common Sky Guide App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My Sky Guide app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The Sky Guide app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having Sky Guide login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the Sky Guide server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have Sky Guide app installation issues
There seems to be some issues with the installation of the Sky Guide app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My Sky Guide app is not updating properly in my phone
In order to ensure that you are able to update the Sky Guide app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with Sky Guide
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
Sky Guide app notifications are not working properly
If you are not receiving notifications for the Sky Guide app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "Sky Guide" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
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I have a problem with Sky Guide!
Are you experiencing issues with the Sky Guide app or would you like to share some feedback? Please write your problem above and someone from our community may help you.
Sky Guide Developer Updates
+ Learn about the lore, history, and astronomical sights of every one of the 88 standard constellations through new, richly illustrated articles! + Bug fixes.
Version 10.5 18 September 2023+ Featured Article and Solar Activity widgets are now available on the Lock Screen for iPad + Automatic/custom location is indicated on the main menu + Bug fixes.
Version 10.4.1 18 July 2023+ Added next opposition date to planet and asteroid information pages + Bug fixes.
Version 10.4 23 May 2023+ Saved locations. Save and recall up to 20 custom locations: your home, favorite observing sites, or an upcoming dark sky campsite. + Search for locations by name + Updated Dark Sky Finder + Exoplanets are now available to PLUS users.
Version 10.3.1 08 February 2023Bug fixes and performance enhancements..
Version 10.2 28 June 2022Redesigned Settings Access common toggles quicker than ever Great Circles Added Celestial Equator, Ecliptic, Galactic Equator, Meridian and Horizon Line to new âGreat Circlesâ preference page 3D Moons and Dwarf Planets View 3D models of Saturnâs âDeath Starâ moon Mimas, Comet 67P/Churyumov-Gerasimenko, and dwarf planets Ceres and Haumea Fields Of View New indicators in three styles: Finder, Visual, and Astrophotography Imaging Calculator Calculate useful imaging parameters based on current seeing conditions Coordinate Display Go to a particular coordinate in either equatorial, horizon, or galactic coordinate systems with an optional display on screen.
Version 10.1.1 03 May 2022Bug fixes New in 10.1 + Planets widget Embellish your home screen with a beautiful new widget that shows you when the bright planets are visible. + New Milky Way map Explore a new Milky Way map with more detail than before. All Sky Guide versions benefit, and there's an extra detailed version for PRO subscribers. + All the moons (PRO) Sky Guide now has accurate orbits and information on all known moons of the planets and Pluto â a grand total of 212 moons! + Deep sky catalogs (PRO) Search the Collinder, Trumpler, and Melotte star cluster catalogs. And galaxy hunters can now find targets by their Arp designation..
Version 10.0.6 30 December 2021+ Added Triton (moon of Neptune) + Added moons of Uranus + Bug fixes.
Version 10.0.3 20 September 2021This app has been updated by Apple to display the Apple Watch app icon. + Show multiple passes on satellite info pages + Bug fixes.
Version 10.0.1 22 August 2021+ Fixed bugs in upgrade system 10.0 Version X. The biggest Sky Guide update ever. + Aurora Effects We donât all live near the polar circles, but those auroral displays sure can be beautiful. Now you can add some ethereal vibes to your evening stargazing â without all the cold weather gear! Look in Main Menu > Preferences to switch on Aurora whenever you please. + Lidar-based Effects For Lidar-enabled devices, we now have a new effect in AR mode. Scan your ceiling and then tap to shatter it for a fun indoor stargazing experience. + Ultra-realistic Sky Shading The sky appearance in Sky Guide looks more real than ever before, representing day, twilight, dusk and night with exceptional accuracy. This is thanks to a physics-based computation known as atmospheric multiple scattering. You can also toggle âStars fade during dayâ if you want star appearances to more closely match reality. + 3D Constellation Art We've breathed new life into the mythological representations that appear with the constellations, adding both charm and better visual quality. + Redesigned Search UI A new, visually-oriented catalog makes browsing objects more intuitive, with great new categories and up-to-the minute curations like Tonight's Best. Donât forget to leave us a review and let us know what new features you like the most!.
Version 8.1.9 11 July 2020Fixed a bug with delivery of some notifications Corrected the radiant of the Alpha Capricornids meteor shower.
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Update your device software to the latest version, delete the app and redownload it from the app store. Your sky guide app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.