Is T-Mobile not working / having issues for you?

APP NAME
T-Mobile
VERSION
9.15.0
APP WORKING?

Recently reported problems with T-Mobile within the last 24 hours

Not Working65%
Login Issue76%
Loading Problem54%
Installation Issue100%

T-Mobile App Status (May 2024)

If you are having trouble with the T-Mobile app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name T-Mobile
App Category Utilities
Developer T-Mobile
Relase Date 05 October 2012, Friday
Last Update 29 April 2024, Monday
Compatibility IOS 16.0 or later

Common T-Mobile App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My T-Mobile app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The T-Mobile app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having T-Mobile login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the T-Mobile server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have T-Mobile app installation issues

There seems to be some issues with the installation of the T-Mobile app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My T-Mobile app is not updating properly in my phone

In order to ensure that you are able to update the T-Mobile app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with T-Mobile

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

T-Mobile app notifications are not working properly

If you are not receiving notifications for the T-Mobile app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "T-Mobile" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with T-Mobile!

Are you experiencing issues with the T-Mobile app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

T-Mobile Developer Updates

Version 9.15.0 29 April 2024
For this update, we've made stability enhancements so you can expect fewer crashes when using the app..
Version 9.13.0 23 February 2024
Check out the latest T-Mobile app version for our most recent improvements!.
Version 9.11.0 22 December 2023
Check out the latest T-Mobile app version for our most recent improvements!.
Version 9.9.0 25 October 2023
Trick or treat! Download the latest T-Mobile app version and treat yourself to a variety of enhancements designed to help you manage your account easily and on the go..
Version 9.8.0 27 July 2023
The T-Mobile app has been updated to ensure our handy features continue to be fast and easy to use, keeping it convenient for you to manage your account..
Version 9.7.0 30 June 2023
When you are traveling this summer, you can easily purchase a DataPass using T-Mobile app – we’ve made it super simple with a couple of enhancements. Also with this release – whether you’re on vacation or just hanging out around home, you have additional visibility and options for managing your Do Not Sell and other privacy permissions..
Version 9.5.0 09 May 2023
Check out the latest T-Mobile app version for our most recent improvements!.
Version 9.3.0 13 February 2023
We hit the ground running with the New Year – check out the latest T-Mobile app version for our most recent improvements!.
Version 9.2.2 08 December 2022
The T-Mobile app has been updated to ensure our handy features continue to be fast and easy to use, keeping it convenient for you to manage your account..
Version 9.1.0 04 October 2022
Download our latest T-Mobile app update to activate a new SIM card for your device right from the app, and check out other features that help you manage your lines and devices..
Version 9.0.3 31 August 2022
Thinking about becoming a T-Mobile customer? You can now use the T-Mobile App to try our network on your iPhone with unlimited data for 3 months with Network Pass, risk free, with an eligible device. You can also view your network performance and compare typical customer’s average 5G experience in your area to help you determine if T-Mobile’s network is right for you. When you’re ready to make the switch, you can keep your phone and switch up to 5 lines to T-Mobile in minutes.
Version 8.13.0 05 July 2022
Keeping things simple yet secure – your eligible device is authenticated on our network to securely recognize your account when you use the app, so that you can quickly complete some basic tasks. Also remember that you can enroll in bio authentication in your phone settings as another way to easily authenticate and access the app to self-serve..
Version 8.10.0 21 April 2022
We’ve implemented some enhancements and fixes for a great T-Mobile app experience..
Version 8.8.0 01 March 2022
T-Mobile is working to bring you the best experience in wireless. As such, we’ve added minor improvements and cleaned up a few bugs..
Version 8.6.0 17 December 2021
We’ve implemented some enhancements and fixes for a great T-Mobile app experience..
Version 8.4.0 28 October 2021
T-Mobile is always striving to make your app experience better. We've completed some improvements to keep things humming!.
Version 8.2.0 28 August 2021
T-Mobile is working to bring you the best experience in wireless. As such, we’ve added minor improvements and cleaned up a few bugs..
Version 8.0.0 24 June 2021
Whether you already are a T-Mobile customer or not - maybe you are simply curious! - you can now use our app to discover more about T-Mobile. Check out our latest 5G network news or learn more about the benefits of being a T-Mobile customer with the latest version of the T-Mobile app..
Version 4.34.0 26 April 2021
T-Mobile is always striving to make your app experience better. We've completed some improvements to keep things humming!.
Version 4.32.0 01 March 2021
Relax! We’ve made it easy for you to find relevant T-Mobile offers and account details. You can quickly find the latest devices, support articles, and recent T-Mobile articles using the new Search feature in the app..
Version 4.30.0 17 December 2020
Bug fixes and various performance improvements..
Version 4.29.0 23 November 2020
Bug fixes and various performance improvements..
Version 4.28.0 30 October 2020
Bug fixes and various performance improvements..
Version 4.27.1 06 October 2020
Bug fixes and various performance improvements..
Similar app Problems
✓ T-Mobile Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your t-mobile app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.