Is Zoom - One Platform to Connect not working / having issues for you?

APP NAME
Zoom - One Platform to Connect
VERSION
5.17.10
APP WORKING?

Recently reported problems with Zoom - One Platform to Connect within the last 24 hours

Not Working16%
Login Issue36%
Loading Problem21%
Installation Issue24%

Zoom - One Platform to Connect App Status (April 2024)

If you're experiencing difficulties with the Zoom - One Platform to Connect app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name Zoom - One Platform to Connect
App Category Business
Developer Zoom Video Communications, Inc.
Relase Date 15 August 2012, Wednesday
Last Update 27 February 2024, Tuesday
Compatibility IOS 11.0 or later

Common Zoom - One Platform to Connect App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Zoom - One Platform to Connect app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Zoom - One Platform to Connect app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Zoom - One Platform to Connect login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Zoom - One Platform to Connect server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Zoom - One Platform to Connect app installation issues

There seems to be some issues with the installation of the Zoom - One Platform to Connect app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Zoom - One Platform to Connect app is not updating properly in my phone

In order to ensure that you are able to update the Zoom - One Platform to Connect app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Zoom - One Platform to Connect

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Zoom - One Platform to Connect app notifications are not working properly

If you are not receiving notifications for the Zoom - One Platform to Connect app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Zoom - One Platform to Connect" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with Zoom - One Platform to Connect!

Are you experiencing issues with the Zoom - One Platform to Connect app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Zoom - One Platform to Connect Developer Updates

Version 5.17.10 27 February 2024

Changes to Existing Features: -Upcoming end of support for iOS 11 and 12 Meeting/Webinar Features: -All screens mode Meeting Features: -Auto-move to/from Waiting Room Webinar Features: -View Webinar Q&A submissions from before joining Team Chat Features: -Enhanced UI for Thread Summary with AI Companion Mail and Calendar Features: -Enhancements to Zoom Calendar notifications Phone Features: -Obfuscate sensitive data during a call Resolved Issues: -Minor bug fixes -Security enhancements -Resolved an issue with the Outlook calendar integration causing inaccurate host details -Resolved an issue regarding transferring calls in specific call queue situations -Resolved an issue with remaining signed-in to certain accounts -Resolved an issue regarding failed SSO sign-ins -Resolved an issue with the meeting ID field triggering auto-correct suggestions.

Version 5.17.1 28 December 2023

General Features: -Update to OpenSSL 3.1.4 Meeting/Webinar Features: -Simplified consent notifications Resolved Issues: -Minor bug fixes.

Version 5.16.5 25 October 2023

Meeting/Webinar Features: -Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh Meeting Features: -Active AI notifier Webinar Features: -Webinar Resources enhancements -Support for 100k Zoom Webinar attendees Team Chat Features: -Continuous Meeting Chat enhancements for external invitees -Enable simultaneous login on multiple devices -Ability to share a Zoom Whiteboard from Zoom Team Chat Mail and Calendar Features: -Option to enable end-to-end encryption (E2EE) Resolved Issues: -Minor bug fixes -Security enhancements -Resolved an issue with designating a Zoom Room as an alternative host -Resolved an issue where users are not prompted to join from the paired Zoom Room -Resolved an issue regarding inviting a participant to a meeting through Zoom Phone call-out -Resolved an issue regarding the self-view not appearing when accessibility voiceover is enabled -Resolved an issue where there was no initial prompt to join audio after joining a meeting -Resolved an issue for a subset of users regarding unexpectedly being signed-out.

Version 5.15.10 22 August 2023

Meeting/Webinar Features: -Transcription profanity filter support Meeting Features: -Auto-accept far end camera control Team Chat Features: -New contact flows for mobile client Resolved Issues: -Minor bug fixes -Security enhancements -Resolved an issue regarding in-meeting chats not appearing in the correct order -Resolved issues regarding slower loading times and authentication timeouts for Zoom Mail and Zoom Calendar -Resolved an issue regarding outbound calls not providing a ringtone for the caller.

Version 5.15.2 27 June 2023

-Minor bug fixes -Security enhancements.

Version 5.14.6 26 April 2023

-Minor bug fixes.

Version 5.13.7 07 February 2023

-Minor bug fixes -Resolved an issue regarding Zoom Phone after update.

Version 5.13.1 22 December 2022

-Resolved an issue regarding join links in Outlook failing to launch the Zoom app -Minor bug fixes.

Version 5.12.2 11 October 2022

-Minor bug fixes.

Version 5.11.3 27 July 2022

General Features: - Indonesian language support - Additional MSI/PLIST/GPO options - Disable in-meeting use of Zoom Whiteboard - DisableInMeetingWhiteBoard Meeting Features: - Support for Breakout Rooms in E2E encrypted meetings Chat Features: - Share videos from mobile devices Phone Features: - Receive SMS short codes - Mark voicemail as unread Resolved Issues: - Minor bug fixes - Security enhancements - Resolved an issue regarding proxy authentication - Resolved an issue for a subset of users regarding Webinar Q&A not appearing for some - Resolved an issue regarding incomplete syncing of contacts from Exchange - Resolved an issue regarding shortened join links being incorrectly parsed from calendar event details - Resolved an issue regarding missing results when searching for a contact’s number in the localized format - Resolved an issue regarding practice session notifications on mobile devices - Resolved an issue regarding group chat notifications - Resolved an issue regarding audio not reconnecting in a meeting after receiving a call - Resolved an issue regarding double-tap to pin a video.

Version 5.11.0 23 June 2022

Change to Zoom Chat Default Settings: -Enabled by default: Show Code Snippet, Show Link Preview*, Move messages with new replies to the bottom of the chat*, Show profile photos next to Direct Messages*. -Disabled by default: Separate my chats and channels sections. General Features: -View profile cards in during meetings -Mobile widget support -Additional MSI/PLIST/GPO options Meeting Features: -Persistent Gallery view after pinning -Enhanced mobile meeting experience Webinar Features: -Simultaneous sharing for panelists -Chat Etiquette Tool support for Webinar Q&A Chat Features: -Support for Chat Folders on mobile -Enhanced deep linking for chat and channels -Notifications when added to a new channel -Support for restricting channel creation by user groups -Support for suppressing channel removal notifications -Support for GIF content rating restrictions -Happy Anniversary chat celebration -Share Zoom Whiteboard to Zoom Chat channels -File transfer control for internal and external contacts Phone Features: -Call forwarding -Voicemail and videomail transcript -Adjust ringtone and call waiting volume -SMS to emergency phone numbers Resolved Issues: -Minor bug fixes -Security enhancements -Resolved an issue regarding DNS parsing and sign-in -Resolved an issue regarding demoting panelists in a webinar -Resolved an issue regarding breakout room assignments not saving -Resolved an issue regarding hyperlinks in chat not recognizing the entire URL -Resolved an issue regarding incorrect caller ID when a call is transferred on mobile -Resolved an issue for a subset of users regarding the inability to enter a password containing the @ symbol when using Hungarian keyboard -Resolved an issue regarding external contacts names matching incorrectly with an incoming call -Resolved an issue for a subset of users regarding one-way audio on Zoom Phone calls in quick succession -Resolved an issue regarding searching contacts by first/last name, rather than their display name -Resolved an issue regarding the SetEmailDomainsRestrictedToLogin and OverrideEnforceSigninIntercloud policies -Resolved an issue regarding dismissing captions -Resolved an issue for a subset of users regarding scheduling a meeting with a specific duration.

Version 5.10.4 26 April 2022

- Minor bug fixes - Security enhancements.

Version 5.9.3 27 January 2022

Changes to Existing Features: - Enable Language Interpretation by default Additional MSI/PLIST/GPO/MDM Options: - Require client or app authentication when joining a webinar - EnforceAppSignInToJoinForWebinar - Require authentication when joining a webinar - EnforceSignInToJoinForWebinar - Require post-meeting virtual background auto-reversal - EnableAutoReverseVirtualBkgnd - Disable use of Meeting Reactions - DisableMeetingReactions - Disable use of Non-verbal feedback - DisableNonVerbalFeedback Meeting/Webinar Features: - Enhanced registrant authentication option - Post-meeting virtual background auto-reversal Meeting Features: - Add video to waiting room Resolved Issues: - Minor bug fixes - Security enhancements - Resolved an issue regarding inaccurate call status on call monitoring - Resolved an issue regarding the toggle for Waiting Room resetting itself when scheduling - Resolved an issue regarding a user’s display name not being used when joining a meeting.

Version 5.9.0 21 December 2021

General Features: - Improved and expanded emoji support Meeting/webinar Features: - Save custom gallery view order Meeting Features: - Schedule meetings with Focus mode Webinar Features: - Enhanced panelist authentication option Chat Features: - Preview public channels - Enhanced search when tagging a channel - Enhancements to group chats - GIF send enhancement - Recent search history - Save video to local device Phone Features: - Video greetings and videomail Resolved Issues: - Minor bug fixes - Security enhancements - Resolved an issue for a subset of users regarding video quality being limited when a Teams room joins a Zoom meeting via guest join - Resolved an issue regarding short-form Youtube links not providing a link preview in Zoom chat - Resolved an issue regarding meeting titles with Japanese characters are erased - Resolved an issue regarding the inability to make certain international calls to numbers located in Uruguay - Resolved an issue regarding chat syncing between desktop and mobile devices.

Version 5.8.3 27 October 2021

Meeting/Webinar Features: - Polling enhancements for quizzing - Profile photos for in-meeting chat - Full availability of Live Transcription - Non-verbal feedback enhancement: Coffee cup Meeting Features: - Two-way chat with Waiting Room participants Resolved Issues: - Minor bug fixes - Security enhancements - Resolved an issue regarding country codes not being filtered by selected country.

Version 5.7.6 24 August 2021

General Features: - SSO logout notifications Meeting features - Transfer meetings between devices - Limit screen sharing for meetings with external participants - Automatic reactions from gesture recognition(iPad only) Phone features: - Privacy feature for shared lines - Company phone number while in a call Resolved Issues: - Resolved an issue for a subset of users regarding searching for Zoom Rooms to be invited to a meeting - Security enhancements - Minor bug fixes.

Version 5.7.0 23 June 2021

General Features: - Support for gender pronouns - Scheduling privilege and alternative host between linked master/sub accounts - Consistent date formatting - Improved iPad visual experience (iPad only) Meeting/Webinar Features: - Custom video filters - Request Live Transcription enablement as participant - NDI live streaming consent - Hide full transcript panel - Ask to confirm leaving a meeting support for mobile Meeting Features: - Information Barrier enhancement: Support for Breakout Rooms Chat Features: - Enhanced data privacy notification for chat channels with enhanced chat encryption Phone Features: - Display additional phone numbers in user contact card - Enhancements to invite by phone - Check connection to Zoom Phone server - Enhancement to call logs Resolved Issues: - Minor bug fixes - Security enhancements - Resolved an issue regarding link preview inconsistencies.

Version 5.6.4 29 April 2021

- Bug fixes.

Version 5.5.3 13 February 2021

- Bug fixes.

Version 5.4.7 23 December 2020

General Features: - Enhanced cloud contact integration for chat/call features Meeting/Webinar Features: - Enhanced nonverbal feedback and reactions - Raise hand for host and co-host Meeting Features: - Improved grouping of security options when scheduling Phone Features: - Support for text messaging (SMS and MMS) - Enhancements for call queues with call monitoring - Call end chime Resolved Issues: - Minor bug fixes - Security enhancements.

Version 5.4.6 11 December 2020

General Features: - Partially encrypted meeting warning Phone Features: - Enhanced notification for unknown emergency address (iPad only) Resolved Issues: - Minor bug fixes.

Version 5.4.3 17 November 2020

Meeting/Webinar Features: - Enhanced gallery view for iPad Meeting Features: - Enhanced in-meeting user abuse reporting - Suspend participant activity Chat Features: - Pin chat messages Phone Features: - Enhancements to History tab Resolved Issues: - Security enhancements - Minor bug fixes.

Version 5.4.2 10 November 2020

- Bug fixes.

Version 5.4.1 29 October 2020

- Bug fixes.

Version 5.4.0 25 October 2020

Meeting/Webinar Features: - Share files with Microsoft SharePoint on mobile - Support for live streaming to YouTube on mobile - Scheduling with tracking fields - Scheduling with custom Join Before Host time limit Meeting Features: - End-to-end (E2E) encryption for meetings - Change ringtone for meeting invites and phone calls - Improved experience for saving annotations Chat Features: - Search in channel option added to channel info panel for mobile - Share files with Microsoft SharePoint on mobile - File size restrictions Phone Features: - Bootstrap mode for nomadic emergency services - Call notifications for busy call queue members - Improved experience for saving annotations - Opt out of specific call queues Resolved Issues: - Security enhancements - Minor bug fixes.

Version 5.3.2 12 October 2020

Webinar Features: - Hyperlink support for Q&A - Q&A indicates other panelist is responding to question - Dismissed Q&A questions hidden from attendees Resolved Issues: - Resolved an issue for a subset of users regarding mobile app connectivity - Minor bug fixes.

Version 5.0.0 29 April 2020

Changes to Existing Features: - Private chat is only enabled for contacts. To chat privately outside of your Zoom account or organization, participants must be manually added to contacts. - Meeting host must designate a new host from the attendee list when leaving a meeting. New host will have access to advanced security features. - Clickable links have been re-enabled in meeting chat - Copied URL will not include password if the web setting Embed password in meeting link for one-click join is disabled - Enable the setting Blur snapshot on iOS task switcher New and Enhanced Features: AES 256-bit GCM encryption. Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This provides confidentiality and integrity assurances on your Zoom Meeting, Zoom Video Webinar, and Zoom Phone data. This version of the Zoom client will support GCM encryption when it is automatically enabled for all accounts on May 30. New and Enhanced Meeting Features: - Report a participant during a meeting using report functionality in the “Participant” toolbar - Show the connected data center in the meeting information menu under “Zoom” - Select data center regions when scheduling a meeting in meeting options New and Enhanced Chat Features: - Indication of an external user to prevent the sharing of private information with external users New and Enhanced Phone Features: - Enhanced encryption for Zoom Phone. Zoom Phone SIP signaling communications from client to server occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-256 bit encryption for latest Zoom clients, and with AES-128 bit encryption for SIP devices. Resolved Issues: - Minor bug fixes.

Similar app Problems
✓ Zoom - One Platform to Connect Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your zoom - one platform to connect app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.