Is PulsePoint Respond not working / having issues for you?

APP NAME
PulsePoint Respond
VERSION
4.20
APP WORKING?

Recently reported problems with PulsePoint Respond within the last 24 hours

Not Working92%
Login Issue7%
Loading Problem39%
Installation Issue56%

PulsePoint Respond App Status (June 2024)

If you are having trouble with the PulsePoint Respond app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name PulsePoint Respond
App Category Medical
Developer PulsePoint Foundation
Relase Date 13 February 2012, Monday
Last Update 14 May 2024, Tuesday
Compatibility IOS 15.0 or later

Common PulsePoint Respond App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My PulsePoint Respond app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The PulsePoint Respond app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having PulsePoint Respond login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the PulsePoint Respond server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have PulsePoint Respond app installation issues

There seems to be some issues with the installation of the PulsePoint Respond app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My PulsePoint Respond app is not updating properly in my phone

In order to ensure that you are able to update the PulsePoint Respond app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with PulsePoint Respond

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

PulsePoint Respond app notifications are not working properly

If you are not receiving notifications for the PulsePoint Respond app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "PulsePoint Respond" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with PulsePoint Respond!

Are you experiencing issues with the PulsePoint Respond app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

PulsePoint Respond Developer Updates

Version 4.20 14 May 2024
β€’ Support for Destination View outside of primary jurisdiction (professional responders).
β€’ Stability improvements and bug fixes..
Version 4.19.1 08 March 2024
β€’ New support tools.
β€’ Stability improvements and bug fixes..
Version 4.19 19 January 2024
β€’ Highway/traffic camera map layer.
β€’ Wildfire camera map layer for professional responders.
β€’ Stability improvements and bug fixes.
Learn more at https://www.pulsepoint.org/responder-types-and-features.
Version 4.18 31 October 2023
β€’ Cross-jurisdiction functionality for professional responders.
β€’ Stability improvements and bug fixes..
Version 4.17 30 June 2023
β€’ New functionality for professional responders.
β€’ Stability improvements and bug fixes..
Version 4.16.1 07 April 2023
β€’ Stability improvements and bug fixes..
Version 4.16 23 January 2023
β€’ New map layer for stations.
β€’ Support for additional call types.
β€’ Significant new functionality for professional responders.
β€’ Stability improvements and bug fixes..
Version 4.15.1 20 August 2022
β€’ Stability improvements and bug fixes..
Version 4.15 03 May 2022
β€’ Follow multiple agencies in a single user-curated feed.
β€’ Stability improvements and bug fixes.
Learn more at https://www.pulsepoint.org/whats-new-in-pulsepoint-respond-v4-15-ios.
Version 4.14.1 03 March 2022
β€’ Stability improvements and bug fixes..
Version 4.13 03 December 2021
β€’ Expanded incident detail (primarily for professional Verified Responder use).
β€’ Shared incident links now open in the app, instead of a browser, whenever possible.
β€’ You can now add a screenshot to a support ticket (on the More tab).
β€’ Stability improvements and bug fixes.
Learn more at https://www.pulsepoint.org/whats-new-in-pulsepoint-respond-v4-13-ios.
Version 4.12 25 June 2021
β€’ Visualize regional coverage and select agencies to follow with a new map-based perspective on the Agencies tab.
β€’ Test and troubleshoot device and app notification settings with a new readiness feature on the Notifications tab.
β€’ We’ve added an intelligent help center on the More tab to provide instant answers to common support questions for your particular device and configuration.
β€’ Stability improvements and bug fixes..
Version 4.11 21 April 2021
β€’ Jurisdictional boundary is now displayed in Agency Profile.
β€’ Stability improvements and bug fixes..
Version 4.10.2 06 March 2021
β€’ Stability improvements and bug fixes..
Version 4.9 11 September 2020
β€’ Streaming radio now includes agency cover art and the ability to switch audio between followed agencies on the Lock screen, Apple Watch and CarPlay.
β€’ Improved post-response survey experience.
β€’ CPR metronome is now set to 110 compressions per minute.
β€’ Stability improvements and bug fixes..
Similar app Problems
βœ“ PulsePoint Respond Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your pulsepoint respond app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.