Is Canvas Student not working / having issues for you?

Canvas Student

Recently reported problems with Canvas Student within the last 24 hours

Not Working23%
Login Issue32%
Loading Problem34%
Installation Issue94%

Canvas Student App Status (February 2024)

If you are having trouble with the Canvas Student app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Canvas Student
App Category Education
Developer Instructure Inc.
Relase Date 08 December 2011, Thursday
Last Update 27 November 2023, Monday
Compatibility IOS 15.0 or later

Common Canvas Student App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Canvas Student app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Canvas Student app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Canvas Student login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Canvas Student server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Canvas Student app installation issues

There seems to be some issues with the installation of the Canvas Student app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Canvas Student app is not updating properly in my phone

In order to ensure that you are able to update the Canvas Student app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Canvas Student

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Canvas Student app notifications are not working properly

If you are not receiving notifications for the Canvas Student app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Canvas Student" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with Canvas Student!

Are you experiencing issues with the Canvas Student app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Canvas Student Developer Updates

Version 7.0.0 27 November 2023

- Added support for Offline usage. - Added the ability to edit groups on the dashboard. - Fixed accent marks not appearing in discussions and announcements. - Fixed occasional errors during share extension uploads. - Fixed an issue where double loading indicators were visible on the discussion details screen. - Fixed an issue where future unpublished courses were shown in the All Courses menu. - Fixed text annotation context menu not showing all edit actions without the document being reopened. - Fixed a crash when viewing annotated documents..

Version 6.23.2 09 October 2023

- Improved "Switch To Light Mode" feature for documents. - Added an error screen to web views when rendering fails. - Fixed like counter not displaying the proper amount of likes in case someone revoked a like in a discussion. - Fixed discussions not being rendered in some cases. - Fixed “Important Dates” entries being duplicated in homeroom view. - Fixed contrast issues on elementary screens..

Version 6.23.1 05 September 2023

- Added support for restricted view of quantitative data. - Studio media content now shows up on details and edit pages instead of launching as an external LTI tool. - Fixed color contrast accessibility requirements on the login page. - Fixed annotations in pdf files not aligned correctly. - Fixed multiple issues with file attachment while replying to a discussion. - Fixed a silent crash that occurred while processing data. - Fixed bottom tab bar text alignment. - Fixed images inserted via the rich content editor not appearing in some cases. - Fixed a crash on app start when landing page is set to the ToDo tab..

Version 6.22.1 12 June 2023

- Improved submission comment entry field. - Fixed tab bar bright selection color. - Fixed a sporadic crash in the announcements widget. - Fixed file picker dialog not always being dismissed after a successful submission. - Fixed points display for assignments without any points possible. - Fixed Inbox attachments not getting uploaded correctly on some self-hosted instances. - Fixed a crash on app start when landing page is set to the ToDo tab..

Version 6.22.0 26 April 2023

- Added About page. - Updated file annotation toolbar icon color for better readability. - Fixed push notifications not opening screens inside the app for institutes with multiple domains. - Fixed users unable to upload a profile picture in app on self hosted domains. - Fixed viewed or marked module items reloading. - Fixed course details screen layout on large accessibility sizes. - Fixed mastery path disappearing from modules list when opening module details..

Version 6.20.0 06 February 2023

- Renamed the application. - Added an acceptable use policy screen on login. - Added an appearance switcher in dark mode for web content. - Fixed an error where disabling the edit communication channel setting causes an 'Unauthorized Error’ message on startup. - Fixed no notification message appearing on top of notification list. - Fixed some external website urls opening in-app screens instead of the actual url. - Fixed notification screen getting stuck after too many refresh attempts..

Version 6.19.1 09 December 2022

- Fixed an issue that caused the course details page to crash in some cases - Fixed a crash when changing users.

Version 6.18.1 24 October 2022

- Fixed an issue that caused the calendar to freeze in some cases. - Fixed homeroom resources tab not loading for elementary accounts in some cases. - Fixed annotation comment page's appearance in dark mode. - Fixed calendar events from other course sections showing up in syllabus summary. - Fixed soft-concluded enrollments still appearing in the Inbox course list. - Fixed elementary module progress not updating when submitting a module assignment with the share extension..

Version 6.17.0 17 August 2022

- Added file share extension previews for pdfs and screen recording videos. - Fixed a file share extension crash when submitting large files. - Fixed large number of enrollments causes ''No Courses'' message on the dashboard. - Fixed public courses with sections not loading properly. - Fixed documents embedded by students in a discussion not opening correctly. - Fixed courses show as past enrollments when logged in through trust URL. - Fixed a crash on submitting big files from the application. - Fixed “Open external tools in Safari” settings. - Fixed a crash during startup if the device was low on free space. - Fixed "Act As User" logs the admin out of their account as well..

Version 6.16.0 27 June 2022

- Added dark mode support. - Added annotation drag tool to student annotation screen. - Fixed LaTeX equations not rendering correctly. - Fixed a dashboard issue that caused only one group from a course appearing at a time. - Fixed invitations from not yet active courses not showing up on the dashboard. - Fixed selecting a grading period in assignments list not updating the screen. - Fixed concluded section courses listed as active. - Fixed courses with mixed active and expired sections listed as past enrollments..

Version 6.15.3 13 April 2022

- Fixed missing edit dashboard button in case of no active courses on the dashboard. - Fixed module pages not resizing to full screen mode in split view. - Fixed announcements cannot be expanded on the dashboard. - Fixed elementary subject view being shown instead of the regular course home. - Fixed total grade display for grading periods. - Fixed discussions list not loading when a partially or fully anonymous discussion is added. - Fixed unpublished courses appearing on the dashboard..

Version 6.15.1 25 February 2022

- Added important dates in Elementary view. - Added layout selector button to dashboard. - Fixed people page not showing missing submissions. - Fixed a grade displaying issue on homeroom's Grades tab. - Fixed grades page not loading in some cases. - Fixed grades page showing letter grade for the total score instead of the current one. - Fixed courses with closed sections showing up on the dashboard. - Fixed a crash on the modules screen. - Fixed a crash on the dashboard. - Fixed a crash upon assignment submission in homeroom view..

Version 6.14.1 07 December 2021

- Added support for Elementary student view. - Added native support for Student Annotation type submissions. - Added subject pages for Canvas for Elementary view. - Added account announcements to homeroom view. - Added course invitation banners to homeroom view. - Added conference banner to homeroom view. - Updated UI on the file share component. To submit your files to assignments directly from iOS, tap the share icon and select the Student app. - Fixed the options menu on module discussion pages. - Fixed annotations being editable on a read-only document. - Fixed the issue that caused an error message to be displayed while switching to Student view. - Fixed Grades and To Do screens not loading in some cases. - Fixed not graded assignment showing a grade for graded submission. - Fixed assignment titles not appearing with conditional mastery path selection. - Fixed homeroom showing only 10 missing items..

Version 6.13.2 13 October 2021

- Added today button to all homeroom schedule week pages for faster navigation. - Added accessible week change buttons to homeroom schedule screen. - Fixed app getting frozen after a successful media submission. - Fixed announcements list getting out of order after reading an announcement. - Fixed email notification settings page not appearing in some cases. - Fixed help menu not appearing in case an invalid help item was present..

Version 6.13.0 24 August 2021

- Schedule for Homeroom view - Grades for Homeroom view - Resources for Homeroom view - Fixed conference recording links - Fixed groups showing for inactive courses - Turn Homeroom view on and off.

Version 6.11.2 31 May 2021

- Fixed To Do and Grades not loading when Student Annotation type submission is present. - Fixed first swipe not being detected correctly on the calendar screen. - Improved accessibility..

Version 6.10.2 29 March 2021

- Added file upload in progress warning when logging out. - Fixed dashboard not displaying the proper grade in some cases. - Fixed messaging from people list. - Fixed submission status for incomplete assignments..

Version 6.10.0 18 February 2021

- Add announcements and grades widget for iOS 14. - Add New Quizzes type assignments to the Quiz Index screen. - Add a short description to Help menu items. - Moved managing favorites to updated All Courses list - Update push notification categories - Show rubric comments - Polished progress bar while logging in - Fixed user files not opening due to permission issues. - Fixed group discussions not loading properly. - Don't show not graded assignments in the grades list screen. - Fixed attachments being visible on deleted discussion entries. - Fixed sending messages to groups with more than 100 members. - Fixed module scrolling in special cases - Fixed viewing files linked in global announcements.

Version 6.9.8 17 December 2020

- Fixed an issue that caused files not getting uploaded during submission.

Version 6.9.7 09 December 2020

- Fixed a bug that prevented grades list from loading. - Stability improvements..

Version 6.9.6 13 November 2020

- Fixed viewing grades and submissions for some courses - Fixed help link visibility - Fixed an issue with video on Pages - Improved discussion editing and subscribing - Updated translations.

Version 6.9.5 06 November 2020

- Added support for deleting files from files list - Added support for removing staged files from a file upload submission - Polished use of color in submissions - Fixed access to locked content from modules - Fixed editing a link in a rich text input - Fixed assignment groups not being displayed correctly in specific cases - Fixed invalid No Submission entry from submission picker - Fixed headers on group people list - Fixed notification navigation in group view - Fixed a crash when opening a new web view window - Various other bug fixes.

Version 6.9.4 12 October 2020

- Added an option to Settings to allow cross-website tracking to temporarily fix images not loading in rich content - Module toggle state will now persist across app launches - Fixed a crash that could occur when the app was launched from a notification - Fixed a bug that would prevent modules from loading for some courses - Assignment attempts section is now hidden for appropriate assignment types - Fixed some layout issues in editing pages & files - When viewing a submission, the bottom drawer will start out in the half-open state to draw attention to the feedback.

Version 6.9.3 05 October 2020

- Fixed a bug that could prevent modules from loading - Fixed a layout issue in module items when reopening the app - Fixed file preview window in some cases - Fixed an error when launching from Student View in Teacher app - Fixed certain links not opening in pages - Fixed displaying ppt, xls, and csv submissions.

Similar app Problems
✓ Canvas Student Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your canvas student app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.