Is Canvas by Instructure not working / having issues for you?
Recently reported problems with Canvas by Instructure within the last 24 hours
Canvas by Instructure App Status (June 2026)
If you're experiencing difficulties with the Canvas by Instructure app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.
| App Name | Canvas by Instructure |
| App Category | Education |
| Developer | Instructure Inc. |
| Relase Date | 08 December 2011, Thursday |
| Last Update | 31 March 2026, Tuesday |
| Compatibility | IOS 17.0 or later |
Common Canvas by Instructure App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My Canvas by Instructure app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The Canvas by Instructure app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having Canvas by Instructure login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the Canvas by Instructure server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have Canvas by Instructure app installation issues
There seems to be some issues with the installation of the Canvas by Instructure app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My Canvas by Instructure app is not updating properly in my phone
In order to ensure that you are able to update the Canvas by Instructure app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with Canvas by Instructure
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
Canvas by Instructure app notifications are not working properly
If you are not receiving notifications for the Canvas by Instructure app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "Canvas by Instructure" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
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Canvas by Instructure Developer Updates
- Customizable Dashboard for Learners is available if the feature flag is enabled. - Fixed a crash on iPads when the syllabus was empty. - Fixed tinted widgets not appearing correctly. - Fixed urls pointing to cross-shard course files in Syllabus not working. - Fixed assignments not loading when opened from a push notification for users logged-in with different account domains. - Career - Added Learning Library..Version 8.8.1 09 March 2026
- Renamed “Submission & Rubric” button to “Submission & Feedback” on Assignment Details. - Fixed freezes occurring on iOS 26 on Assignment List and Grade List screens. - Fixed Search field visibility issues on iPadOS 26. - Fixed assignments not appearing if there are more than 10 grading periods. - Fixed unpublished future courses not appearing in All Courses screen. - Fixed a bug in Inbox where the "reply" button incorrectly appeared. - Fixed course invitations not being shown on Dashboard after opening. - Fixed visual issues of the offline banner on iPads. - Career - Redesigned the course and program lists..Version 8.5.0 08 December 2025
- Introduced a completely re-imagined To-do screen with filters and improved UX. - Added immersive experience for embedded videos for institutions where this feature is enabled. - Improved submission status display on various screens. - Future grading periods now appear when filtering grades. - Fixed "View Discussion" button not being visible on the Assignment Details page when discussion is closed for comments. - Fixed submit button not being visible on assignments with custom statuses. - App icons now support Liquid Glass. - Career - Redesigned notebook experience..Version 8.3.0 15 October 2025
- Discussion checkpoints are now handled in the grade list and on the assignment details screen. - Fixed submit button disappearing on text submission screen when using iOS 26. - Fixed some crashes affecting iOS 26 users. - Fixed assignments not loading for some institutions. - Fixed QR code login failing for some users. - Fixed groups from concluded courses being shown in All Courses view. - Fixed an issue that caused message sending not being disabled for concluded courses. - Fixed To-dos for pages and ungraded discussions not being shown in syllabus. - Fixed the issue of disappearing annotation toolbar for PDF documents. - Fixed app not starting in offline mode. - Career - Added LTI tools support for courses. - Career - Enhanced new notifications screen..Version 8.0.0 14 August 2025
- Redesigned Instructure logo. - Redesigned Canvas Mobile app logos. - Submission media comments can now be viewed without downloading. - Added support for displaying custom grade statuses. - Fixed total grades not showing for test students when teachers open the app in Student View. - Fixed issue of root account Teacher user unable to access Assignments and Quizzes. - Fixed issues of attaching audio/video comments in SpeedGrader..Version 7.15.0 29 April 2025
- The current grading period is now auto-selected when entering the grades screen. - Fixed assignment screen disappearing after refresh in some cases. - Fixed letter grades being displayed incorrectly in some cases. - Fixed a dark mode issue on various screens. - Improved accessibility of the submission screen..Version 7.13.0 06 March 2025
- Updated the app icon, now it also supports Dark and Tinted modes on iOS 18. - Updated dark colors to provide better accessibility. - Reduced loading time on the Grades screen. - Your favorite courses are now listed first when composing a new message. - Improved accessibility on various screens. - Fixed the current page not refreshing properly after switching to another app. - Fixed file share submission issues after changing users. - Fixed Studio videos not playing in offline mode in some cases. - Fixed embedded Studio videos not showing in some cases. - Fixed an issue where hidden navigation tabs were not handled correctly..Version 7.11.1 12 December 2024
- Same as 7.11.0. - Fixed course home page not showing automatically in some cases on iPads..Version 7.9.0 09 October 2024
- Calendar events can now be created, updated and deleted. - Users can freely select and copy text from inbox messages. - Grades list utilize the screen more wisely. - Added the ability to search for recipients on the inbox's new message screen. - Module items now can display more than two lines. - New calendar todos now use the currently selected date as default. - Removed the reply button for messages where replying was disabled. - Fixed Studio videos not loading in offline mode in case a video only has audio track. - Fixed course color change not updating on the dashboard until app restart. - Fixed elementary view not loading content after switching users. - Fixed archive message swipe action not always available in Inbox. - Fixed keyboard hiding too much of some screens..Version 7.8.0 29 August 2024
- Inbox received a new design and some extra functions. - Ungraded quizzes and surveys now show up in ToDo. - Fixed an issue that caused the notifications tab not to display any items. - Fixed group submission comments not being uploaded when using share extension. - Fixed some colors on the discussion screen when using dark mode..Version 7.5.1 05 June 2024
- Embedded videos, including Studio files now can be played in full screen or in picture-in-picture mode on iOS 17. - Announcement and Discussion image contents and attachments are now available in offline mode. - The main Calendar screen was updated with new visuals. - Calendar filter screen was updated with new visuals and the capability to filter by the personal and the group calendars as well. - Fixed push notifications not arriving after logging out and logging back in with the same user. - Fixed calendar trying to load events for concluded groups..Version 7.3.0 05 April 2024
- Improved support for larger text sizes in Assignment Details. - Anonymous discussions can be opened when it's enabled on course level. - Added Mastery to the side menu. - Fixed an issue where File Upload was not possible when using Student View. - Fixed an issue that caused the act as user feature to show the original user’s data and not the masqueraded ones. - Fixed groups from unpublished courses showing up on dashboard..Version 7.0.0 27 November 2023
- Added support for Offline usage. - Added the ability to edit groups on the dashboard. - Fixed accent marks not appearing in discussions and announcements. - Fixed occasional errors during share extension uploads. - Fixed an issue where double loading indicators were visible on the discussion details screen. - Fixed an issue where future unpublished courses were shown in the All Courses menu. - Fixed text annotation context menu not showing all edit actions without the document being reopened. - Fixed a crash when viewing annotated documents..Version 6.23.1 05 September 2023
- Added support for restricted view of quantitative data. - Studio media content now shows up on details and edit pages instead of launching as an external LTI tool. - Fixed color contrast accessibility requirements on the login page. - Fixed annotations in pdf files not aligned correctly. - Fixed multiple issues with file attachment while replying to a discussion. - Fixed a silent crash that occurred while processing data. - Fixed bottom tab bar text alignment. - Fixed images inserted via the rich content editor not appearing in some cases. - Fixed a crash on app start when landing page is set to the ToDo tab..Version 6.22.1 12 June 2023
- Improved submission comment entry field. - Fixed tab bar bright selection color. - Fixed a sporadic crash in the announcements widget. - Fixed file picker dialog not always being dismissed after a successful submission. - Fixed points display for assignments without any points possible. - Fixed Inbox attachments not getting uploaded correctly on some self-hosted instances. - Fixed a crash on app start when landing page is set to the ToDo tab..Version 6.22.0 26 April 2023
- Added About page. - Updated file annotation toolbar icon color for better readability. - Fixed push notifications not opening screens inside the app for institutes with multiple domains. - Fixed users unable to upload a profile picture in app on self hosted domains. - Fixed viewed or marked module items reloading. - Fixed course details screen layout on large accessibility sizes. - Fixed mastery path disappearing from modules list when opening module details..Version 6.21.0 20 March 2023
- Dashboard is now full screen on iPads and larger iPhones in landscape mode. - Fixed an issue where image upload was not possible on Pages. - Fixed an issue where adding a link to a text in an Assignment, Quiz, Page, or Discussion description will remove any previously added text. - Fixed an issue where Discussion reply text disappears from RCE when a smart keyboard is disconnected. - Fixed discussion reply text being cut off. - Fixed an error dialog being shown on app start for institutions where no push notifications are configured. - Fixed some math equations not rendered correctly in quizzes. - Fixed external urls not opening 3rd party apps but displaying the url's content in a dialog. - Fixed text entry submission views can be dismissed with tap out or swipe down gestures. - Fixed the Course color contrast ratio on the Calendar screen. - Fixed some embedded LTI tools not opening. - Fixed locked mastery path item displaying an empty screen when tapped..Version 6.19.1 09 December 2022
- Fixed an issue that caused the course details page to crash in some cases - Fixed a crash when changing users.Version 6.18.1 24 October 2022
- Fixed an issue that caused the calendar to freeze in some cases. - Fixed homeroom resources tab not loading for elementary accounts in some cases. - Fixed annotation comment page's appearance in dark mode. - Fixed calendar events from other course sections showing up in syllabus summary. - Fixed soft-concluded enrollments still appearing in the Inbox course list. - Fixed elementary module progress not updating when submitting a module assignment with the share extension..
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Update your device software to the latest version, delete the app and redownload it from the app store. Your canvas by instructure app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.
