Is My Verizon not working / having issues for you?

My Verizon

Recently reported problems with My Verizon within the last 24 hours

Not Working60%
Login Issue2%
Loading Problem93%
Installation Issue10%

My Verizon App Status (May 2024)

If you are having trouble with the My Verizon app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name My Verizon
App Category Utilities
Developer Verizon Wireless
Relase Date 03 February 2011, Thursday
Last Update 29 April 2024, Monday
Compatibility IOS 14.0 or later

Common My Verizon App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My My Verizon app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The My Verizon app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having My Verizon login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the My Verizon server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have My Verizon app installation issues

There seems to be some issues with the installation of the My Verizon app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My My Verizon app is not updating properly in my phone

In order to ensure that you are able to update the My Verizon app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with My Verizon

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

My Verizon app notifications are not working properly

If you are not receiving notifications for the My Verizon app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "My Verizon" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with My Verizon!

Are you experiencing issues with the My Verizon app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

My Verizon Developer Updates

Version 11.6.0 29 April 2024
•	Health Privacy Notice link was added to Profile & settings Legal section.
•	A new section called “Payment Methods” is added to the Payments section of Profile & setting page.
Version 11.3.0 28 February 2024
•	New Verizon customers can now try Verizon for free, shop for home and mobile services and connect with a local retail store.
•	Fios SMB (small-medium business) can now sign in to view their account.
Version 11.1.4 05 December 2023
•	Customers now have even more capabilities via the My Verizon app. Existing Fios customers can now order equipment as well as check their order status and delivery date. New customers can now get a first bill estimate, access the self-install and tech-install wizard, and complete self-installation of their equipment.
•	Customers can now access Community Forums via the app. Here, you can ask questions, offer solutions and connect with others about Verizon Wireless and Fios products and services..
Version 11.0.0 16 October 2023
Bug Fixes.
Version 10.9.0 15 August 2023
Bug Fixes.
Version 10.8.0 13 July 2023
Bug Fixes.
Version 10.6.0 17 April 2023
Home customers are now able to register their Home account from the My Verizon app.
Customers can now see how many notifications they have (from the Account page), and will see an indicator (red dot) if they have new messages.
Home and One Verizon ID customers can access Home Legal links in Account edit profile & settings.
Combined payment settings entrypoint for One Verizon ID customers in Account edit profile & settings..
Version 10.5.0 08 February 2023
Bug fixes and optimizations..
Version 10.4.3 17 November 2022
•	The new Verizon Up is here! Upgrades & offers. Plus concerts, sports and entertainment. All in one place. And when you’re with Verizon, you’re automatically in. So, whatever you’re up for—we always have something for you
•	Fios customers can more easily access priority notifications and see the latest offers in the ‘For You on Us’ and ‘Discover More’ sections on their account page
•	Links to easy bill pay experience on Sign in page.
Version 10.2.0 05 October 2022
• iOS users get access to Apple’s latest premium subscription, Apple One. It’s the ultimate collection of Apple services: Apple Music, Apple TV+, Apple Arcade, iCloud+ and more..
Version 10.0.2 28 June 2022
• No more switching between apps for Home and Mobile customers. Everything Verizon, all in one place.
• Streamlined navigation to make managing your account easier than ever.
• Refreshed, simplified design for your personalized view of the latest tech, entertainment, deals and more..
Version 9.8.0 22 April 2022
Bugfixes & Improvements.
Version 9.6.0 31 January 2022
New this month:
• A new Recommendations section on the Wishlist page based on the customer's search history.
• An enhanced user experience for unlocked phones.
• We've extended the return window from 15 to 30 days after the customer receives their new device..
Version 9.5.0 01 December 2021
Shop for the holidays today!.
Version 9.4.0 27 October 2021
New this month:
Switch to Spanish language without leaving the app.
Trade in your device with an improved and simplified experience.
Interact with our Verizon Assistant's new voice experience.
One Verizon ID users: manage your Fios account, billing and settings in the My Verizon app..
Version 9.1.2 18 August 2021
• We’ve simplified the way customers use their Verizon Up rewards.
• We continue to find and squash bugs..
Version 9.0.0 29 June 2021
What's New:
• Customers can now navigate to their Wishlist more easily.
• Customers can also now navigate to the Account Activity History tab directly from the Alerts and Notifications screen.
• Minor bugs have been fixed, and improved monitoring will catch future bugs promptly..
Version 8.8.1 29 April 2021
New this month:
• An updated look and seamless experience for connected devices detail pages.
• We've continued to fix bugs across the app.
• How do you feel about our new navigation? We'd love your feedback!.
Version 8.6.0 22 February 2021
New this month:
• We now support iPhone e-SIM for new Verizon customers.
• We’ve simplified the product customization page for a better shopping experience.
• A new Security Dashboard makes it easy to protect your account.
• We continue to fix bugs across the app..
Version 8.3.0 21 November 2020
New this month:
• Our newest plans and offers, including for the new iPhone 12 and iPhone 12 Pro.
• (iOS only) We’ve enhanced Call Filter to add call history, the ability to report spam numbers via call history, and a count view of blocked calls. View in the app today.
• Bug fixes for the sign in experience..
Version 8.2.1 03 November 2020
New this month:
• Our newest plans and offers, including the new iPhone 12 and iPhone 12 Pro.
• Verizon Up Device Dollars can now be used to buy connected smartwatches, in addition to smartphones and tablets.
• An improved store appointment experience, including curbside pick up..
Version 8.2.0 31 October 2020
New this month:
• Our newest plans and offers, including the new iPhone 12 and iPhone 12 Pro.
• Verizon Up Device Dollars can now be used to buy connected smartwatches, in addition to smartphones and tablets.
• An improved store appointment experience, including curbside pick up.
For our latest on COVID-19, go to
Version 8.1.0 28 September 2020
New this month:
• Discover the latest releases, like the Apple Watch Series 6.
• Explore our improved app navigation, designed to make shopping and account management easier.
• With Call Filter, screen incoming calls and say goodbye to spam.
• We’ve patched more bugs and continue to monitor your feedback.
For our latest on COVID-19, go to
Similar app Problems
✓ My Verizon Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your my verizon app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.