Is MyChart not working / having issues for you?
APP NAME
MyChart
VERSION
10.8.2
APP WORKING?
Recently reported problems with MyChart within the last 24 hours
Not Working60%
Login Issue40%
Loading Problem68%
Installation Issue73%
MyChart App Status (April 2024)
If you're experiencing difficulties with the MyChart app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.
| App Name | MyChart |
| App Category | Medical |
| Developer | Epic |
| Relase Date | 14 September 2010, Tuesday |
| Last Update | 22 February 2024, Thursday |
| Compatibility | IOS 16.2 or later |
Common MyChart App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My MyChart app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The MyChart app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having MyChart login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the MyChart server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have MyChart app installation issues
There seems to be some issues with the installation of the MyChart app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My MyChart app is not updating properly in my phone
In order to ensure that you are able to update the MyChart app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with MyChart
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
MyChart app notifications are not working properly
If you are not receiving notifications for the MyChart app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "MyChart" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
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I have a problem with MyChart!
Are you experiencing issues with the MyChart app or would you like to share some feedback? Please write your problem above and someone from our community may help you.
MyChart Developer Updates
Version 10.8.2 22 February 2024
You can now add insurance ID cards to Apple Wallet and your COVID-19 passes update on their own. These features might become available to you after your healthcare organization starts using the latest version of Epic. First-time app setup and organization management have had a modern refresh. Shortcut management and visibility have been improved. These features are available immediately to all users who upgrade the app..Version 10.7.2 18 December 2023
You can now view growth charts within the app. This feature might become available to you after your healthcare organization starts using the latest version of Epic. Devices running iOS 16.2 and higher can display scheduled telehealth appointments in Apple's Live Activities feature. Starting with iOS 17, devices no longer require permissions to add upcoming visits to your calendar. These features are available immediately to all users..Version 10.6.4 10 October 2023
You can now set personal health goals in your Health Summary and message supported pharmacies directly with questions about your medications. We've also added support for more data types that can be synced between Apple Health and MyChart's Track My Health activity at your provider's request. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 10.6.2 24 August 2023
You can now set personal health goals in your Health Summary and message supported pharmacies directly with questions about your medications. We've also added support for more data types that can be synced between Apple Health and MyChart's Track My Health activity at your provider's request. These features might become available to you after your healthcare organization starts using the latest version of Epic. This version also includes bug fixes for some iOS 17 compatibility issues..Version 10.5.2 21 June 2023
You can now print directly from the MyChart Mobile app by tapping the three-dot menu at the top of supported pages, which include test results, messages, letters, medications, and After Visit Summary. This feature may become available to you after your healthcare organization starts using the latest version of Epic..Version 10.4.2 20 March 2023
You can now share atrial fibrillation history from the Apple Health app to MyChart, and the COVID-19 activity has been updated to accommodate boosters better and make it easier to understand your vaccination status. These features might become available after your healthcare organization starts using the latest version of Epic..Version 10.4.1 20 February 2023
You can now share atrial fibrillation history from the Apple Health app to MyChart, and the COVID-19 activity has been updated to accommodate boosters better and make it easier to understand your vaccination status. These features might become available after your healthcare organization starts using the latest version of Epic..Version 10.3.1 21 November 2022
You can now customize your communication preferences better, access information in the redesigned COVID-19 activity more easily, and use the updated provider information page to learn more about your provider. We've also addressed a known issue with iOS 16 that impacted saved organizations and login settings. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 10.2.7 17 October 2022
You can now easily switch between your organizations while still logged in, access all video content in one convenient space with the new Learning Library, and view your health trends. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 10.2.5 24 August 2022
You can now easily switch between your organizations while still logged in, access all video content in one convenient space with the new Learning Library, and view your health trends. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 10.2.2 13 June 2022
You can now easily switch between your organizations while still logged in, access all video content in one convenient space with the new Learning Library, and view your health trends. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 10.1.5 18 April 2022
Managing your organizations is now more seamless with the redesigned login screen..Version 10.1.1 22 February 2022
Managing your organizations is now more seamless with the redesigned login screen..Version 9.9.2 13 December 2021
New help options let you troubleshoot issues with the app or contact technical support. Review your COVID-19 vaccination information from vaccine registries or outside organizations, or complete a questionnaire to get it added to your medical record. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.8.4 13 October 2021
You can now use Google Pay and Apple Pay to make payments in MyChart, use QR codes to share your COVID-19 vaccination and testing information, and access your COVID-19 information without logging in. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.8.2 19 August 2021
You can now use Google Pay and Apple Pay to make payments in MyChart, use QR codes to share your COVID-19 vaccination and testing information, and access your COVID-19 information without logging in. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.7.2 15 June 2021
You can now see your COVID-19 test results from linked organizations in the Test Results feature..Version 9.6.4 19 April 2021
Easily track communication with the updated Message Center, which uses a conversational view similar to what you might see in other messaging apps. Verify your email address and phone number so your healthcare organization always has a secure way to reach you. Use the To Do activity to create your own personal health reminder tasks. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.6.2 26 February 2021
Easily track communication with the updated Message Center, which uses a conversational view similar to what you might see in other messaging apps. Verify your email address and phone number so your healthcare organization always has a secure way to reach you. Use the To Do activity to create your own personal health reminder tasks. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.5.5 22 December 2020
You can assess your risk of COVID-19 infection by responding to a self-screening questionnaire in the COVID-19 activity. If you're pregnant, you can also track your pregnancy progress week by week. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.5.4 09 December 2020
You can assess your risk of COVID-19 infection by responding to a self-screening questionnaire in the COVID-19 activity. If you're pregnant, you can also track your pregnancy progress week by week. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.5.3 20 November 2020
You can assess your risk of COVID-19 infection by responding to a self-screening questionnaire in the COVID-19 activity. If you're pregnant, you can also track your pregnancy progress week by week. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.5.2 18 November 2020
You can assess your risk of COVID-19 infection by responding to a self-screening questionnaire in the COVID-19 activity. If you're pregnant, you can also track your pregnancy progress week by week. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.5.1 16 November 2020
You can assess your risk of COVID-19 infection by responding to a self-screening questionnaire in the COVID-19 activity. If you're pregnant, you can also track your pregnancy progress week by week. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.4.6 17 October 2020
MyChart has a new look! View and manage your care team members in a new activity. The next time you have an appointment, use patient-initiated appointment arrival to let the clinic know when you’re there. These features might become available to you after your healthcare organization starts using the latest version of Epic..Version 9.4.5 17 September 2020
MyChart has a new look! View and manage your care team members in a new activity. The next time you have an appointment, use patient-initiated appointment arrival to let the clinic know when you’re there. These features might become available to you after your healthcare organization starts using the latest version of Epic..
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✓ MyChart Help Center Note
Update your device software to the latest version, delete the app and redownload it from the app store. Your mychart app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.