Is MobileFamilyTree 10 not working / having issues for you?

MobileFamilyTree 10

Recently reported problems with MobileFamilyTree 10 within the last 24 hours

Not Working46%
Login Issue40%
Loading Problem47%
Installation Issue88%

MobileFamilyTree 10 App Status (June 2024)

If you're experiencing difficulties with the MobileFamilyTree 10 app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name MobileFamilyTree 10
App Category Productivity
Developer Synium Software GmbH
Relase Date 21 February 2022, Monday
Last Update 03 April 2024, Wednesday
Compatibility IOS 14.1 or later

Common MobileFamilyTree 10 App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My MobileFamilyTree 10 app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The MobileFamilyTree 10 app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having MobileFamilyTree 10 login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the MobileFamilyTree 10 server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have MobileFamilyTree 10 app installation issues

There seems to be some issues with the installation of the MobileFamilyTree 10 app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My MobileFamilyTree 10 app is not updating properly in my phone

In order to ensure that you are able to update the MobileFamilyTree 10 app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with MobileFamilyTree 10

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

MobileFamilyTree 10 app notifications are not working properly

If you are not receiving notifications for the MobileFamilyTree 10 app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "MobileFamilyTree 10" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with MobileFamilyTree 10!

Are you experiencing issues with the MobileFamilyTree 10 app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

MobileFamilyTree 10 Developer Updates

Version 10.3.1 03 April 2024
- Logging in to FamilySearch is now using a more secure method
- Many smaller improvements and bug fixes concerning the new Search feature
- Issues using the Virtual Tree on older Macs fixed.
Version 10.2.2 28 September 2023
Compatibility with iOS 17.
Version 10.2 27 March 2023
Interactive Tree – greatly enhanced
- The Interactive Tree now supports four different orientations (top to bottom, left to right, etc.)
- Plethora of new configuration options like different colors, shadows and margins added. The new Interactive Tree is more configurable than ever in order to suite your needs
- In addition to birthdates, the new Interactive Tree can display the generation number on Generation Bands
- Lines, Generation Bands or the background can be configured with custom colors
- Integration of data from FamilySearch has been vastly improved and now displays complex relationships much better
- Much improved and easier to understand settings
- Separate branches can now be shown with larger margins to improve clarity
- The entire alignment of the Interactive Tree has been vastly improved
- Better alignment of connections between parents and children
Completely new: Flat Interactive Tree
- In addition to the 3D Interactive Tree, a completely new, flat Interactive Tree is now available offering a more traditional visual style
- Seamlessly switch between the 3D and the flat Interactive Tree – the root person and the selected person are preserved when switching
- Completely configurable: Every aspect, like colors, margins, generation bands and so on, can be adapted to your liking
- The flat Interactive Tree optionally displays all person events for a person
Vastly improved: 3D Interactive Tree
- Many new options for Generation Bands added: New pedestal and stair modes added, as well as many new coloring options
- When using pedestal or stair Generation Bands, non-blood relationships may optionally be displayed at a lower height
- Different patterns and colors added for the ground below the 3D Interactive Tree
- Greatly enhanced performance – especially on older hardware, the number of frames per seconds is much higher than previously
Interactive Tree on iPhone/iPad
- When using the Interactive Tree on an iPad, the edit mode is displayed on the right side. This way, you can enter data for persons and families without having to leave the Interactive Tree section
- Improved menus when adding relatives or selecting persons
- Want to show your family tree to others? The new full screen mode hides the whole user interface and just shows the Interactive Tree – ideal to present your research
Face Detection
- Faces in your pictures are now be automatically detected using Machine Learning. This automatically happens in the background
- This happens locally on your device – your pictures won't be sent anywhere
- When browsing charts, reports or while editing your data, pictures with detected faces will optionally be cropped accordingly
- You can deactivate the automatic face detection in the preferences
- The web interface to CloudTree is now better integrated into the app
- Using the edit mode, you can now copy or open direct links to CloudTreeWeb – this way, you can send your relatives direct links to persons, families or sources on CloudTreeWeb in order to add valuable information
- A guide has been added on how to work together with friends & family who do not use Apple devices
- Greatly enhanced performance throughout the app
- Choose if MobileFamilyTree should be displayed in dark or light mode – independently of your setting in iOS or iPadOS
- The maximum recursion depth may be specified when displaying charts
- Many setting dialogs have been reworked and enhanced for better clarity.
Version 10.1.2 18 January 2023
- CloudTree: Several stability improvements
- Configured name schema is now correctly displayed in the edit families section
- Downloading media from FamilySearch improved
- Virtual Tree may now be moved using a pan gesture on the trackpad
- Issues printing corrected
- Localization improvements.
Version 10.1 08 November 2022
- Create stories about events and people in your family tree
- Stories can be read directly with text-to-speech
- A new report type displays recorded stories clearly and printable
- Stories are divided into individual sections, to which you can also add media such as images, PDFs, sound or videos
- Assign entries such as events or persons from your family tree to your stories, which appear in the stories
- See world-historic events, which happened in the period of your story
User Interface
- If you prefer a less colorful user interface, a gray or blue color scheme for icons can now be selected via the preference setting
- World history events are now also accessible from the person and family event views
- It is now possible to call the linked person or family from the person or family event view
- The relationship diagram can now be opened directly from the person or family view to show the relationship to the starting person
- Speed optimizations
- "Public Links": Optionally create links that allow other MacFamilyTree or MobileFamilyTree users to join your tree directly. It is no longer mandatory to specify recipients' mail addresses in advance.
- The management of participants on CloudTree has been significantly improved
- If you have received an invitation link, you can now enter it directly into MacFamilyTree or MobileFamilyTree, in case there were problems with joining
Change Dates of Entries
- The handling of change dates has been completely revised: For example, the person's change date is also updated when an event of the person has been changed
- Change dates are now reliably matched via CloudTree
- New citation options introduced when quoting sources: Single and double quotation marks as well as colon and semicolon
GEDCOM support
- Some improvements in importing GEDCOM 7 files
- Unknown tags in GEDCOM files are now better recognized and processed
Complete Dark Mode for MobileFamilyTree (iPhone & iPad)
- MobileFamilyTree now adapts to the user interface mode set in iOS and comes with an interface perfectly adapted to the dark mode
- Each area has been specially adapted to the dark mode
- If desired, the dark mode can also be deactivated specifically for MobileFamilyTree
- The category colors for the dark mode can be set separately
- Speed of diagrams increased significantly: Most diagrams are now displayed between 5 and 40 percent faster, depending on the file size..
Version 10.0.7 05 May 2022
- Source citations are now ordered correctly in reports
- Merging families now works as expected
- Improved merging of event types
- Sorting families bei marriage date now works as expected
- Fixed an error uploading places with spaces in their names to FamilySearch
- Configuration of source citations is now correctly exported to GEDCOM files
- Localization improvements.
Version 10.0.4 10 March 2022
- Connection line width may now be adjusted in the Interactive Tree
- Improved display of persons from FamilySearch in the Interactive Tree
- Same-sex relations are now displayed correctly when editing families
- Memory management when using FamilySearch improved
- Labels for events are now displayed while editing places
- Labels are also displayed in the source list when editing persons or families
- Issues adding persons to person groups fixed
- Issues exporting reports as text files fixed.
Similar app Problems
✓ MobileFamilyTree 10 Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your mobilefamilytree 10 app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.