Is Mobile Passport Control not working / having issues for you?

APP NAME

Mobile Passport Control

VERSION

4.2.2

APP WORKING?

Recently reported problems with Mobile Passport Control within the last 24 hours
Common Mobile Passport Control App Problems and Troubleshooting Steps
My Mobile Passport Control app is not updating properly in my phone
I have a problem with Mobile Passport Control!
Mobile Passport Control Developer Updates

Recently reported problems with Mobile Passport Control within the last 24 hours

Not Working36%

Loading Problem7%

Installation Issue76%

Mobile Passport Control App Status (June 2026)

If you're experiencing difficulties with the Mobile Passport Control app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name	Mobile Passport Control
App Category	Travel
Developer	US Customs And Border Protection
Relase Date	11 May 2021, Tuesday
Last Update	08 April 2026, Wednesday
Compatibility	IOS 16.1 or later

Common Mobile Passport Control App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
If the app still does not work, you can try installing older versions of the app.

Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.

My Mobile Passport Control app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

The Mobile Passport Control app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Mobile Passport Control login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

Check if the Mobile Passport Control server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
Verify that your wifi or mobile data connection is working properly.
Ensure that you are using the correct login credentials. Double check the details you are entering.
If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
If you see error message, check if your account has been banned or deactivated.

I have Mobile Passport Control app installation issues

There seems to be some issues with the installation of the Mobile Passport Control app. To resolve this, please follow these steps:

Ensure that your wifi or internet connection is stable.
Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.

My Mobile Passport Control app is not updating properly in my phone

In order to ensure that you are able to update the Mobile Passport Control app, please take the following steps:

Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Mobile Passport Control

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

Verify that the volume on your phone is not turned down or muted.
Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
Make sure that your phone has enough storage space to download the videos.
Check if the app is compatible with your operating system version.
Check that your phone is not running on low-power mode.

Mobile Passport Control app notifications are not working properly

If you are not receiving notifications for the Mobile Passport Control app, you can check the app's notification settings by following these steps:

Go to the "Apps" section on your device. Locate the "Mobile Passport Control" app.
Check the notification settings to see if they are enabled. If they are not, please enable them.
If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.

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I have a problem with Mobile Passport Control!

Are you experiencing issues with the Mobile Passport Control app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Mobile Passport Control Developer Updates

Version 4.2.2 08 April 2026

Changes
- Changed the default flash mode for the camera to AUTO which will automatically enable flash when low light levels are detected during photo capture
- Updated error handling for common connectivity issues to provide more informative error messages.

Version 4.0.1 28 January 2026

Changes
- Updated eligibility requirements and verbiage.

Version 3.2.3 10 October 2025

Fixes
- Fixed an issue preventing some users from submitting on some iOS 18 versions.

Version 3.2.0 26 August 2025

Additions
- Added a photo review screen when submitting with multiple people
- Added an iOS version deprecation warning for users below iOS 16.1
Changes
- Updated the camera UI to no longer force dark mode.

Version 3.1.0 11 June 2025

Additions
- Added a reminder that will inform you when your receipt is about to expire
- Added an alert when MPC services are unavailable
- Added a link to FinCEN Form 105 if applicable
Changes
- Updated the styling of some toolbar buttons
Fixes
- Fixed an issue where age was incorrectly rounded up.

Version 3.0.1 02 April 2025

Additions
- Added a new FAQ regarding certain connection errors
Changes
- Clarified user guide content regarding VWP eligibility.

Version 2.9.2 05 February 2025

Changes
- Changed options for the sex picker when saving a new person.

Version 2.9.0 05 December 2024

Additions
- Added localizations for Japanese
- Added localizations for Korean
- Added support for dark and tinted home screen themes
Fixes
- Fixed an issue that could cause the app to close when deleting all app data
- Fixed some missing animations when unlocking the app via the PIN screen.

Version 2.8.4 26 September 2024

Additions - Added a new document expiration notification type that will send reminders 6 months, 3 months, and 3 days before a document expires - Translated the FAQs for Spanish, French, Italian, and German Fixes - Fixed an issue where the country picker would not populate if the app was offline.

Version 2.7.0 21 May 2024

Additions
- Added a submission reminder notification that will appear when you arrive at your selected port of entry before you submit
- Added a notification preferences screen to manage which notifications the MPC app will send
- Added a new lock screen in place of the PIN keyboard screen
- Added an option to delete all saved data without resetting security preferences
- Added a Queuing Instructions section on some receipts
Changes
- Removed the QR code from the receipt
- Redesigned the back of the receipt to show more information now that the QR code is removed
- Combined security preferences and manage data into one screen
- Streamlined the security unlock process to always prefer biometric login when activated.

Version 2.6.2 02 April 2024

Additions - Added support for German and Italian localizations - Added a new release notes section to the What's new page Changes - Updated the verbiage on the receipt to indicate that the officer will capture an additional photo upon arrival - Reformatted the front of the receipt to include port and terminal in addition to group size Fixes - Fixed an issue where the document scanner would insert the wrong date if the device is using a different date format.

Version 2.6.0 06 February 2024

Additions
- Added localizations for Spanish
Fixes
-Fixed an issue where the date of birth and expiration date would be displayed one day off on the receipt info.

Version 2.5.1 12 December 2023

Changes
- Updated CBP icons
Fixes
- Fixed an issue where displaying longer lists of COA travelers would cause the last traveler to be obscured by the proceed button on COA selection page.

Version 2.3.0 18 October 2023

Additions
- Added information on receipts to include a message about where to go
- Added tips to provide contextual access to relevant user guides
- Added two new detailed errors for submission regarding connectivity issues
- Added a new user guide for troubleshooting connectivity issues
- Added new animations for iOS 17 on checkboxes and progress bars
- Added option to cancel a submission during the photo capture process
Changes
- Updated the document reader
- Changed some information on the onboarding views to now reference the user guides
- Updated error message UI for when a face is not detected during photo capture
- Updated styling of some buttons and icons
Fixes
- Fixed an issue causing icons to appear larger than intended on iOS 17
- Fixed an issue causing the FAQ icon to appear as a question mark instead of the intended icon on iOS 15.

Version 2.1.0 01 August 2023

New Features
- We've added location suggestions so that the app will try to select the closest airport to you during the submission process. - Note: If you are not near your destination when you are preparing your submission, you can deny the suggestion to see the full list of supported locations.
- Nearby locations will be listed at the top of the CBP port selector screen.
Fixes
- Fixed a crash that would sometimes occur on startup
- Fixed an issue where the list of supported locations would sometimes not show the city name and instead display "Unknown Location".

Version 1.7.0 01 June 2023

New Features
- We've added support for Lawful Permanent Resident Cards in MPC!  - Just create a new traveler and select Lawful Permanent Resident (LPR) as your document type and provide a photo at submission. - Before selecting this option, make sure you check in to your flight using your LPR card to ensure a seamless process.
Changes
- Updated a lot of errors and messages during the submission process to help communicate more specific issues
- Changed a few colors and themes to improve accessibility
- Traveler cards now display the document type under the traveler name rather than any specific document info
Fixes
- Fixed a bug that caused the baggage link list to not filter properly while using the search bar
- Fixed some bugs with the document scanner.

Version 1.6.1 29 March 2023

Changes
- Added a guide box to the camera preview to help line up photos properly
- Photos captured with the front camera will now flip to their original orientation when saving.

Version 1.6.0 20 January 2023

New Features
- Added automatic photo cropping when taking a photo of a traveler to remove background noise
Changes
- Port list is now sorted by port name rather than code
Fixes
- Fixed an issue where biometric login was sometimes disabled when restarting the app
- Fixed some incorrect error messages that would appear when a device has poor network connectivity.

Version 1.5.6 06 December 2022

Changes
- Added support for hyphens and apostrophes in document name fields
Fixes
- Fixed capitalization of port names with apostrophes.

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