Is Mobile Passport Control not working / having issues for you?

Mobile Passport Control

Recently reported problems with Mobile Passport Control within the last 24 hours

Not Working23%
Login Issue40%
Loading Problem59%
Installation Issue40%

Mobile Passport Control App Status (March 2024)

If you are having trouble with the Mobile Passport Control app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name Mobile Passport Control
App Category Travel
Developer US Customs And Border Protection
Relase Date 11 May 2021, Tuesday
Last Update 12 December 2023, Tuesday
Compatibility IOS 15.0 or later

Common Mobile Passport Control App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My Mobile Passport Control app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The Mobile Passport Control app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having Mobile Passport Control login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the Mobile Passport Control server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have Mobile Passport Control app installation issues

There seems to be some issues with the installation of the Mobile Passport Control app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My Mobile Passport Control app is not updating properly in my phone

In order to ensure that you are able to update the Mobile Passport Control app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with Mobile Passport Control

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

Mobile Passport Control app notifications are not working properly

If you are not receiving notifications for the Mobile Passport Control app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "Mobile Passport Control" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with Mobile Passport Control!

Are you experiencing issues with the Mobile Passport Control app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

Mobile Passport Control Developer Updates

Version 2.5.1 12 December 2023

Changes - Updated CBP icons Fixes - Fixed an issue where displaying longer lists of COA travelers would cause the last traveler to be obscured by the proceed button on COA selection page.

Version 2.3.2 26 October 2023

Fixes - Fixed an issue that would cause the app to close when selecting a port with multiple terminal options on iOS 17.1.

Version 2.2.1 07 September 2023

Changes - Added a button to access the supported locations list from the user guide list - Added more informative errors for the document reader - Added some new content to the eligibility guide regarding Global Entry users - Added some new content to the traveler guide regarding LPR users Fixes - Fixed a bug preventing some travelers from being deleted if they were added to a previously deleted submission - Fixed an issue where the shadow of the port details navigation buttons was cut off.

Version 2.0.0 18 July 2023

New Features - We have completed a full redesign of the CBP Form workflow along with a ton of other UI changes to bring an updated look and feel to all pages - We've also added native support for dark mode through the app - Added a list of all supported ports on the landing page along with some more details about each port. - The customer support option now provides three categories to choose from - Ports can now be searched by city as well as port name Changes - Updated all buttons to a new style - Overhauled camera capture so that you have a much greater control of traveler photos and the UI reacts more fluidly to changes - Updated design of More tab and changed it to the Settings tab Fixes - Improved VoiceOver support for all screens.

Version 1.6.1 29 March 2023

Changes - Added a guide box to the camera preview to help line up photos properly - Photos captured with the front camera will now flip to their original orientation when saving.

Version 1.6.0 20 January 2023

New Features - Added automatic photo cropping when taking a photo of a traveler to remove background noise Changes - Port list is now sorted by port name rather than code Fixes - Fixed an issue where biometric login was sometimes disabled when restarting the app - Fixed some incorrect error messages that would appear when a device has poor network connectivity.

Version 1.5.6 06 December 2022

Changes - Added support for hyphens and apostrophes in document name fields Fixes - Fixed capitalization of port names with apostrophes.

Version 1.5.4 28 October 2022

Changes - Improved location checks to reduce instances of user's location being incorrect at submission time - Improved support email templates with information about the selected port of entry Fixes - Fixed an issue where location alerts would appear at some U.S. airports where they should not be.

Version 1.5.0 23 August 2022

New Features - Added support for some pre-clearance locations - Note: Submitting to a pre-clearance location requires permission to verify your current location at submission time; ensure you are at your selected port of entry before attempting a submission. Fixes - Fixed an issue that caused some port of entry names to resize when selecting them.

Version 1.4.0 09 June 2022

Fixes - Fixed an issue where some submission errors were not displaying properly - Improved error messages for submission errors.

Version 1.3.0 15 March 2022

New Features - Revamped the onboarding experience to provide more app-specific details - The onboarding screens have been added to the More tab under the Tutorial button Fixes - Fixed an issue causing some submission errors to display the incorrect message - Fixed an issue where the camera permission request alert would sometimes not appear at submission time.

Version 1.2.1 15 February 2022

New Features - Added an option to delete all of your data saved within the app on the More tab under the new Manage Data section. Fixes - Fixed an issue where some MRZ scans were causing submission errors.

Similar app Problems
✓ Mobile Passport Control Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your mobile passport control app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.