Is T-Mobile Internet not working / having issues for you?

APP NAME
T-Mobile Internet
VERSION
2.12
APP WORKING?

Recently reported problems with T-Mobile Internet within the last 24 hours

Not Working46%
Login Issue11%
Loading Problem68%
Installation Issue28%

T-Mobile Internet App Status (April 2024)

If you're experiencing difficulties with the T-Mobile Internet app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name T-Mobile Internet
App Category Utilities
Developer T-Mobile
Relase Date 23 March 2019, Saturday
Last Update 17 August 2023, Thursday
Compatibility IOS 14.0 or later

Common T-Mobile Internet App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My T-Mobile Internet app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The T-Mobile Internet app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having T-Mobile Internet login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the T-Mobile Internet server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have T-Mobile Internet app installation issues

There seems to be some issues with the installation of the T-Mobile Internet app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My T-Mobile Internet app is not updating properly in my phone

In order to ensure that you are able to update the T-Mobile Internet app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with T-Mobile Internet

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

T-Mobile Internet app notifications are not working properly

If you are not receiving notifications for the T-Mobile Internet app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "T-Mobile Internet" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Please wait! T-Mobile Internet app comments loading...

I have a problem with T-Mobile Internet!

Are you experiencing issues with the T-Mobile Internet app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

T-Mobile Internet Developer Updates

Version 2.12 17 August 2023

The latest release includes: β€’ Stability improvements and bug fixes β€’ Minor visual improvements β€’ Gateway support enhancements.

Version 2.11 30 March 2023

Thank you for being a T-Mobile Internet customer! We are working to improve your app experience with every release. New: β€’ New pop-up will tell you if you need to turn on your Local Network permissions to allow the gateway to connect to your device β€’ New data and privacy resources added to the More tab β€’ New pop-up on the Devices tab that explains how default names for devices are determined Enhancements & Fixes β€’ More locations can now receive signal directions β€’ Fixed a bug that could cause the app to be stuck on the loading animation when opening the app β€’ Resolved issues that, in certain situations, prevented successful set up of the LTE Wi-Fi Gateway (Askey) β€’ Resolved an issue during Admin password reset that took users back to the wrong screen after closing a pop-up β€’ Improved error handling when attempting to login to the gateway while the password field is empty β€’ Improved announcement accuracy swipe order for screen readers particularly for images, titles, and input field helper text β€’ Resolved an issue that, in certain situations during a password reset, prevented the ability to skip changing the gateway administrator password β€’ Fixed certain Spanish localization inaccuracies β€’ Improved error handling when the General Feedback form is temporarily unavailable β€’ Other stability enhancements and bug fixes.

Version 2.10.1 12 January 2023

Thank you for being a T-Mobile Internet customer! We are working to improve your app experience with every release. New β€’ Gateway administrator password not working or forgot it? Password reset (without factory resetting the gateway) is now available on all 5G gateways Enhancements & Fixes β€’ Fixed a bug that could cause the app to be stuck on an animated loading screen β€’ Resolved issues that, in certain situations, prevented successful set up of the LTE Wi-Fi Gateway (Askey) β€’ Resolved an issue with the LTE Wi-Fi Gateway (Askey) where the administrator password would falsely be reported as incorrect β€’ Resolved an issue that, in certain situations during a password reset, prevented the ability to skip changing the gateway administrator password β€’ Other stability enhancements and bug fixes.

Version 2.10.0 18 October 2022

Thank you for being a T-Mobile Internet customer! We are working to improve your app experience with every release. New β€’ Hola! We now have Spanish support throughout the app β€’ "How to access data usage" links in Support section Enhancements & Fixes β€’ Architectural improvement to more reliably detect if your smartphone is connected to the T-Mobile Gateway's wi-fi network β€’ Resolved an issue whereby the app would improperly display the "Let's get you reconnected" screen if the incorrect Administrator password was entered β€’ Fixed an issue causing the current day to not be displayed correctly when setting up a device access schedule β€’ Other stability enhancements and bug fixes.

Version 2.90 16 August 2022

Thank you for being a T-Mobile Internet customer! We are working to improve your app experience with every release. New β€’ Enhanced User Interface and explanations of Advanced Cellular Metrics β€’ More prominent display of Internet Line Number β€’ Option to send app feedback (located on 'More' tab) β€’ Hidden wi-fi network toggle (within Advanced Wi-Fi Settings) enabled on the Nokia gateway models β€’ New support content (links to tips & troubleshooting videos) Bug fixes β€’ In certain scenarios, the app would not remember the administrator password even if "Remember me" was checked β€’ In certain scenarios, if the gateway cellular connection was weak, connected devices would display as offline within the Devices tab β€’ Other fixes and stability improvements.

Version 2.8.2 16 June 2022

The latest release includes: 1. Enhancements to our Gateway Placement Assistant: Use augmented reality (AR) to help with gateway placement in your home 2. New feature! Add and remove Wi-fi networks in the app 3. Additional settings when managing your Wi-fi networks, including frequency band and encryption security options 4. Improved handling of replacement gateways 5. Accessibility improvements 6. Stability enhancements & bug fixes.

Version 2.7.0 03 March 2022

The latest release includes: 1. Gateway Placement Assistant β€” view the direction of your primary cellular tower 2. App stability enhancements.

Version 2.6.3 15 January 2022

Bug fixes.

Version 2.6.1 09 December 2021

The latest release includes: 1. Updated Wi-Fi network password validation rules 2. Information and assistance with billing 3. Clarification around the use of cellular metric data 4. Modest visual enhancements throughout 5. Gateway support improvements 6. Bug fixes throughout the app.

Version 2.5.4 07 October 2021

The latest release includes: - Ability to restart the gateway in the app - Minor improvements to connection metrics display - Enhanced crash logging to help improve app stability - Change in default name assigned to connected devices without a detected name - Bug fixes throughout the app Update your app to make sure you have the latest features..

Version 2.4.2 02 June 2021

We’re always working on new features and performance improvements. Keep your updates turned on to make sure you have the latest. (Version 2.4) Changed the name of the app to T-Mobile Internet (Version 2.3) Bug fixes and enhancements to password reset process.

Version 2.2 15 March 2021

We’re always working on new features and performance improvements. Keep your updates turned on to make sure you have the latest. In this release: β€’ Bug fixes and performance improvements.

Version 2.1 27 January 2021

We’re always working on new features and performance improvements. Keep your updates turned on to make sure you have the latest. In this release: β€’ Bug fixes and performance improvements.

Version 1.8.2 26 August 2020

We’re always working on new features and performance improvements. Keep your updates turned on to make sure you have the latest. In this release: 1. Fixes a bug that was causing some users to experience an app crash on the devices tab.

Similar app Problems
βœ“ T-Mobile Internet Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your t-mobile internet app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.