Is ID.me Authenticator not working / having issues for you?

APP NAME
ID.me Authenticator
VERSION
1.5.11
APP WORKING?

Recently reported problems with ID.me Authenticator within the last 24 hours

Not Working19%
Login Issue92%
Loading Problem21%
Installation Issue61%

ID.me Authenticator App Status (May 2024)

If you're experiencing difficulties with the ID.me Authenticator app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name ID.me Authenticator
App Category Productivity
Developer ID.me
Relase Date 13 December 2018, Thursday
Last Update 20 June 2023, Tuesday
Compatibility IOS 11.0 or later

Common ID.me Authenticator App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My ID.me Authenticator app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The ID.me Authenticator app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having ID.me Authenticator login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the ID.me Authenticator server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have ID.me Authenticator app installation issues

There seems to be some issues with the installation of the ID.me Authenticator app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My ID.me Authenticator app is not updating properly in my phone

In order to ensure that you are able to update the ID.me Authenticator app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with ID.me Authenticator

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

ID.me Authenticator app notifications are not working properly

If you are not receiving notifications for the ID.me Authenticator app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "ID.me Authenticator" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with ID.me Authenticator!

Are you experiencing issues with the ID.me Authenticator app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

ID.me Authenticator Developer Updates

Version 1.5.11 20 June 2023
Bug fixes.
Version 1.5.10 29 September 2022
Defect resolved for code generation.
Version 1.5.9 31 August 2022
Small bug fixes & stability improvements.
Version 1.5.8 07 January 2021
Bug fixes.
Version 1.5.7 18 December 2020
Bug fixes
Enhanced security.
Version 1.5.6 18 October 2020
Bug Fixes
Security Enhancements.
Version 1.5.5 26 September 2020
Bug fixes..
Similar app Problems
✓ ID.me Authenticator Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your id.me authenticator app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.