Is MyMetro not working / having issues for you?

APP NAME
MyMetro
VERSION
1.680.5
APP WORKING?

Recently reported problems with MyMetro within the last 24 hours

Not Working54%
Login Issue65%
Loading Problem22%
Installation Issue8%

MyMetro App Status (March 2024)

If you're experiencing difficulties with the MyMetro app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.

App Name MyMetro
App Category Business
Developer MetroPCS
Relase Date 04 May 2017, Thursday
Last Update 15 December 2023, Friday
Compatibility IOS 12.0 or later

Common MyMetro App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My MyMetro app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The MyMetro app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having MyMetro login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the MyMetro server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have MyMetro app installation issues

There seems to be some issues with the installation of the MyMetro app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
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My MyMetro app is not updating properly in my phone

In order to ensure that you are able to update the MyMetro app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with MyMetro

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

MyMetro app notifications are not working properly

If you are not receiving notifications for the MyMetro app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "MyMetro" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

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I have a problem with MyMetro!

Are you experiencing issues with the MyMetro app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

MyMetro Developer Updates

Version 1.680.5 15 December 2023

In the latest version of myMetro we added functionality to make your account more secure. We also addressed an issue in the Switch Phone flow; you’ll be able to switch your metro device using this functionality..

Version 1.670.14 17 October 2023

We improved the error messages in the application to help you troubleshoot payment and login issues. We also introduced small usability improvements in the login, privacy, and FAQ sections of the application..

Version 1.660.5 24 August 2023

Our latest version gives you more control over your account security. You’ll now be able to use myMetro to control whether anyone can transfer any of your lines to another wireless carrier. Likewise, you can prevent anyone from changing the SIM card on any lines on this account. We also improved the information we give about upgrading your phone and made additional small user experience improvements in the app..

Version 1.641.10 10 April 2023

We’ve made myMetro even more secure! From now on you’ll need your 8 digit account PIN whenever you start the app. And if you ever forget your PIN just hit the “Forgot PIN?” button and we’ll walk you through two quick and simple PIN recovery steps..

Version 1.630.26 24 October 2022

You can now check your "5G Home Internet" data usage and plan details on the app. We also made it easier to find your privacy settings. Lastly, we've refreshed our FAQ and added an option to get your Number Transfer PIN (as long as your account is not past due)..

Version 1.621.16 23 August 2022

Have a question? Click the chat icon on the home screen to reach our virtual assistant. Also, we are excited to share that you can now switch your phone to a compatible eSim device! Start by selecting the "Switch Phone" option in the Account Setting menu..

Version 1.620.18 13 June 2022

You can now use the app to make guest payments (paying for other lines). Also, for your convenience, you can view statements and payment history inside of the app (in addition to downloading them). We also made small changes which improve the accessibility of the application as well as making it easier to use biometrics (ie: fingerprint) authentication to login faster and more securely..

Version 1.611.23 18 April 2022

ATTENTION: Be sure to turn off Privacy Relay feature when accessing the app. We've improved the selection of your saved card, making it easier for you to pay. We've also added information on how to get your account number and reset your PIN in our FAQ session..

Version 1.611.17 08 March 2022

ATTENTION: Be sure to turn off Privacy Relay feature when accessing the app. We've improved the selection of your saved card, making it easier for you to pay. We've also added information on how to get your account number and reset your PIN in our FAQ session..

Version 1.61.36 10 December 2021

We've added the ability to launch myMetro without needing to turn off your Wi-Fi (as long as you have your account PIN). We've also made it easier to change your rate plan and add/remove add-on services. We also added a breakdown of your current balance and the balance for any account changes. If you’ve been suspended for at least 7 days, you can now change your payment due date. Finally, you can now make payments using a Payment PIN..

Version 1.59.19 04 June 2021

You can now ask our virtual assistant any question about your service; just press the chat button and ask away! And to make your experience smoother, we made it easier to enter your payment information and viewing your data usage details no longer needs a PIN..

Version 1.58.22 08 March 2021

You can now use myMetro to switch from your old phone to a new phone. We support switching to either a phone you bought directly from Metro by T-Mobile or most other devices (as long as they are unlocked)..

Version 1.57.23 04 December 2020

To make your myMetro experience faster and more secure we added biometric login (if your device supports it). We also added a few special greetings to make your experience more personal. And lastly, if you have more than one line on your plan, you’ll now be able to see rate plan details and added services for all of your lines from one phone..

Version 1.56.22 08 October 2020

This version of myMetro lets suspended users do more on the application (please note opening the app may be slower when your account is suspended)! It also improves design and errors for submitting payments and modifying services. We even added the ability to download your recent statements, payment history, and call history. And to make the app work for everyone we improved the accessibility even further..

Similar app Problems
âś“ MyMetro Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your mymetro app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.