Is JBL Headphones not working / having issues for you?

APP NAME
JBL Headphones
VERSION
5.17.8
APP WORKING?

Recently reported problems with JBL Headphones within the last 24 hours

Not Working85%
Login Issue34%
Loading Problem20%
Installation Issue56%

JBL Headphones App Status (April 2024)

If you are having trouble with the JBL Headphones app, it may be due to a problem with your device or internet connection. If you suspect that the app itself is causing the issue, please submit a comment describing the problem, and someone from the community may be able to assist you. In the meantime, you can try the following troubleshooting steps.

App Name JBL Headphones
App Category Music
Developer Harman International Industries
Relase Date 06 November 2015, Friday
Last Update 08 January 2024, Monday
Compatibility IOS 14.0 or later

Common JBL Headphones App Problems and Troubleshooting Steps

Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:

  1. Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
  2. If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
  3. If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
  4. If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
  5. If the app still does not work, you can try installing older versions of the app.

My JBL Headphones app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)

There are a number of reasons why a mobile app may experience loading issues. Some common causes include:

  1. The JBL Headphones app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
  2. Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
  3. There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.

I'm having JBL Headphones login issue or account related issues

If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:

  1. Check if the JBL Headphones server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
  2. Verify that your wifi or mobile data connection is working properly.
  3. Ensure that you are using the correct login credentials. Double check the details you are entering.
  4. If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
  5. If you see error message, check if your account has been banned or deactivated.

I have JBL Headphones app installation issues

There seems to be some issues with the installation of the JBL Headphones app. To resolve this, please follow these steps:

  1. Ensure that your wifi or internet connection is stable.
  2. Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
  3. Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
jbl headphones not working image-1
jbl headphones not working image-2
jbl headphones not working image-3
jbl headphones not working image-4

My JBL Headphones app is not updating properly in my phone

In order to ensure that you are able to update the JBL Headphones app, please take the following steps:

  1. Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
  2. Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.

Audio/video loading problem with JBL Headphones

If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:

  1. Verify that the volume on your phone is not turned down or muted.
  2. Try using headphones to determine if the problem is with the phone's speakers or with the app itself.

If you are having trouble with videos loading, some potential solutions include:

  1. Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
  2. Make sure that your phone has enough storage space to download the videos.
  3. Check if the app is compatible with your operating system version.
  4. Check that your phone is not running on low-power mode.

JBL Headphones app notifications are not working properly

If you are not receiving notifications for the JBL Headphones app, you can check the app's notification settings by following these steps:

  1. Go to the "Apps" section on your device. Locate the "JBL Headphones" app.
  2. Check the notification settings to see if they are enabled. If they are not, please enable them.
  3. If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.

Please wait! JBL Headphones app comments loading...

I have a problem with JBL Headphones!

Are you experiencing issues with the JBL Headphones app or would you like to share some feedback? Please write your problem above and someone from our community may help you.

JBL Headphones Developer Updates

Version 5.17.8 08 January 2024

- Add New Products JBL QUANTUM STREAM WIRELESS - Add ‘Left/Right Sound balance’ feature to TUNE 720BT, TUNE 520BT, TUNE 525BT.

Version 5.16.20 07 October 2023

- Stability and performance improvement.

Version 5.16.5 05 September 2023

- Add New Products JBL LIVE 770NC CN version - Add ‘Left/Right Sound balance’ feature to TUNE BUDS, TUNE BEAM, LIVE FREE 2 and LIVE PRO 2. Enable you to fine-tune the audio volume balance between the left and right earbuds, ensuring optimal sound quality and personalized hearing experiences..

Version 5.14.20 13 July 2023

- Update Korea translation: 환영합다 -> 환영합니다! / 길게 탭하여 작동시키다. -> 길게 탭하여 작동.

Version 5.13.5 18 April 2023

- Add New Product JBL TUNE 235NC TWS - Add ‘Left/Right Sound balance’ feature to TOUR PRO 2, TUNE BUDS, TUNE BEAM, TUNE FLEX, ENDURANCE PEAK 3, ENDURANCE RACE, QUANTUM TWS, QUANTUM TWS AIR. Enable you to fine-tune the audio volume balance between the left and right earbuds, ensuring optimal sound quality and personalized hearing experiences..

Version 5.11.4 14 February 2023

- Add New Product JBL TUNE BEAM, TUNE BUDS AND QUANTUM TWS AIR.

Version 5.10.5 03 January 2023

- Add New Product JBL LIVE FLEX CN, TOUR PRO 2 CN, TOUR ONE M2 CN, TUNE 520BT and TUNE 720BT.

Version 5.8.17 17 October 2022

- Add “Max Volume Limiter” for WAVE series. - Add preset EQ “DIABLO GAMING MODE” for QUANTUM TWS. - Add DJ Signature “Martin Garrix” for CLUB series. - Performance enhancement and bug fix..

Version 5.8.12 06 August 2022

- Add new product JBL WAVE BUDS, WAVE BEAM, WAVE FLEX, VIBE BUDS, VIBE BEAM, VIBE FLEX, TUNE ANC, ENDURANCE PEAK 3 and JBL X TOMORROWLAND - UI design refresh for JBL LIVE460NC, LIVE660NC, TOUR ONE.

Version 5.6.9 31 May 2022

- Add new product JBL TUNE FLEX - UI design refresh for JBL TUNE130NC TWS/TUNE230NC TWS/Endurance Race/Reflect Flow PRO.

Version 5.5.24 06 May 2022

- Add new product JBL QUANTUM TWS.

Version 5.4.24 24 January 2022

- Add new product LIVE FREE 2 TWS.

Version 5.4.12 23 December 2021

- Add new product LIVE PRO 2 TWS.

Version 5.3.6 05 November 2021

- Add new product ENDURANCE RACE - Add VoiceAware new feature for some models - Add Studio and Club new EQ for some models - Fixed some bugs.

Version 5.2.3 06 September 2021

- Add new products TUNE130NC TWS/ TUNE230NC TWS/ REFLECT FLOW PRO.

Version 4.12.8 07 June 2021

- Add New DJ "Vintage Culture" EQ and disclaimer of Stage+ for CLUB ONE/CLUB 950/CLUB 700/CLUB PRO+ TWS - Enhance the main page’s layout of the APP for CLUB PRO/REFLECT MINI/LIVE FREE/LIVE 460/LIVE 660.

Version 4.11.5 02 April 2021

- Adding support for TOUR ONE China version - New dashboard release for China OTA version for LIVE PRO+ TWS - Adding 2 new pre-setting EQs on TOUR ONE for better listening user experience.

Version 4.9.37 05 February 2021

- Adding support of Tencent’s Xiaowei voice assistant to CLUB PRO+ TWS, LIVE FREE NC+ TWS and REFLECT MINI NC (available in applicable regions only). - Adding support for LIVE PRO+ TWS China SKU (available in China region only). - Adding support for LIVE460NC and LIVE660NC - Adding support for LIVE PRO+ TWS Global version with Multi-AI support - Apply new dashboard for better user experience.

Version 4.8.11 04 December 2020

Fixed bugs and improved stability..

Version 4.8.10 06 November 2020

- Adding support of Tencent’s Xiaowei voice assistant to CLUB PRO+ TWS, LIVE FREE NC+ TWS and REFLECT MINI NC (available in applicable regions only). - Adding support for LIVE PRO+ TWS China SKU (available in China region only)..

Version 4.7.23 22 October 2020

- Adding support of Tencent’s Xiaowei voice assistant to CLUB PRO+ TWS, LIVE FREE NC+ TWS and REFLECT MINI NC (available in applicable regions only)..

Version 4.7.14 21 September 2020

- Add support to CLUB PRO+ TWS, LIVE FREE NC+ TWS and REFLECT MINI NC.

Similar app Problems
✓ JBL Headphones Help Center Note

Update your device software to the latest version, delete the app and redownload it from the app store. Your jbl headphones app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.