Is Dexcom Clarity not working / having issues for you?
Recently reported problems with Dexcom Clarity within the last 24 hours
Dexcom Clarity App Status (April 2024)
If you're experiencing difficulties with the Dexcom Clarity app, the issue might be related to your device or internet connectivity. Should you believe the app is the culprit, kindly provide a detailed description of the problem, and a community member might offer guidance. While you await feedback, consider attempting these troubleshooting measures.
App Name | Dexcom Clarity |
App Category | Medical |
Developer | Dexcom |
Relase Date | 17 August 2015, Monday |
Last Update | 05 March 2024, Tuesday |
Compatibility | IOS 13.6 or later |
Common Dexcom Clarity App Problems and Troubleshooting Steps
Android, iOS, or macOS operating system users may encounter a problem where an app will display a black screen for a few seconds before crashing, with or without an error message. However, there are a few methods you can try to fix this issue:
- Sometimes, this problem may be caused by a temporary loading issue. To fix this, go to the recent applications menu on your phone, usually accessed by the first left button, and close the app that is experiencing the issue. Then, re-open the app.
- If that doesn't work, try doing a hard reboot of your iPhone, iPad, Mac or Android device by simultaneously pressing and holding the "Home" and "Power" buttons for up to 10 seconds, then release them and hold the "Power" button until the screen turns on. After that, try opening the app again.
- If none of the above solutions work, another option is to wait for the phone battery to drain and turn off automatically. After that, charge the phone and turn it on and try opening the app again.
- If the problem persists, you may need to uninstall and re-install the app. Re-installing the app will restore all settings.
- If the app still does not work, you can try installing older versions of the app.
Please note that, Good luck or re-installation may not always work and it may vary based on the app, phone and the problem.
My Dexcom Clarity app wont load or not working properly (loading error / server error / connection error / screen freeze / ping problem)
There are a number of reasons why a mobile app may experience loading issues. Some common causes include:
- The Dexcom Clarity app server may be experiencing downtime, which can cause loading issues. Try accessing the app again after a few minutes.
- Your wifi or mobile data connection may not be working properly, which can affect the app's ability to load. Make sure your connection is stable.
- There may be too many users accessing the app at the same time, causing a slowdown. In this case, try accessing the app again after a few minutes when usage may be lower.
I'm having Dexcom Clarity login issue or account related issues
If you are experiencing issues with logging in or with your account, please take the following steps to troubleshoot the problem:
- Check if the Dexcom Clarity server is down, as this can cause login and account issues. If so, try logging in again after a few minutes.
- Verify that your wifi or mobile data connection is working properly.
- Ensure that you are using the correct login credentials. Double check the details you are entering.
- If you're logging in using a third-party service like Facebook, Twitter, or Google, check to make sure that the service is functioning properly by visiting its official website.
- If you see error message, check if your account has been banned or deactivated.
I have Dexcom Clarity app installation issues
There seems to be some issues with the installation of the Dexcom Clarity app. To resolve this, please follow these steps:
- Ensure that your wifi or internet connection is stable.
- Verify that you have enough storage space on your mobile device. A lack of sufficient space may prevent the app from being installed.
- Check that the version of the MacOS, IOS or Android operating system on your device is compatible with the version of the app you are trying to install.
My Dexcom Clarity app is not updating properly in my phone
In order to ensure that you are able to update the Dexcom Clarity app, please take the following steps:
- Verify that your wifi or mobile data connection is functioning properly. If the connection is down, it may prevent the app from updating.
- Make sure that your phone has enough storage space to download the updates. If there is not enough space, it may prevent the app from updating.
Audio/video loading problem with Dexcom Clarity
If you are experiencing audio problems while using a phone, there are a few steps you can take to troubleshoot the issue:
- Verify that the volume on your phone is not turned down or muted.
- Try using headphones to determine if the problem is with the phone's speakers or with the app itself.
If you are having trouble with videos loading, some potential solutions include:
- Checking your internet speed and wifi connectivity to ensure that you have a stable connection.
- Make sure that your phone has enough storage space to download the videos.
- Check if the app is compatible with your operating system version.
- Check that your phone is not running on low-power mode.
Dexcom Clarity app notifications are not working properly
If you are not receiving notifications for the Dexcom Clarity app, you can check the app's notification settings by following these steps:
- Go to the "Apps" section on your device. Locate the "Dexcom Clarity" app.
- Check the notification settings to see if they are enabled. If they are not, please enable them.
- If you are not getting notification sounds, make sure that the app's notification sound is not accidentally muted.
Note: The instructions may vary based on the device or operating system. It is always a good idea to check your device's documentation or manual to verify the exact steps to access the app's notification settings.
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I have a problem with Dexcom Clarity!
Are you experiencing issues with the Dexcom Clarity app or would you like to share some feedback? Please write your problem above and someone from our community may help you.
Dexcom Clarity Developer Updates
Bug fixes and performance enhancements.
Version 2.24.0 17 November 2023Bug fixes and performance enhancements.
Version 2.23.0 22 July 2023Bug fixes and performance enhancements.
Version 2.22.0 05 May 2023Bug fixes and performance enhancements.
Version 2.21.0 15 February 2023Bug fixes and performance enhancements.
Version 2.20.0 17 November 2022Bug fixes and performance enhancements.
Version 2.19.0 08 September 2022Bug fixes and performance enhancements.
Version 2.18.0 24 June 2022Bug fixes and performance enhancements.
Version 2.17.0 07 April 2022Bug fixes and performance enhancements.
Version 2.16.0 22 September 2021Bug fixes and performance enhancements.
Version 2.15.2 24 June 2021Bug fixes and performance enhancements.
Version 2.14.1 26 February 2021Bug fixes and performance enhancements.
Version 2.13.1 05 November 2020Bug fixes and performance enhancements.
Version 2.13.0 06 October 2020Dexcom CLARITY has updated Time in Range to reflect clinical standards with new range names, a fifth Very High range, and recommended ranges from an international consensus. Dexcom CLARITY settings default to reflect these ranges. Tap Profile > Glucose Ranges to review and adjust your ranges..
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Update your device software to the latest version, delete the app and redownload it from the app store. Your dexcom clarity app progress will be retained as long as the device is connected to the internet. Also, ensure that your device meets the minimum system requirements.